Terrible customer service, flawed vehicle rating programming, content team lacking any basic skills, accuse you of falsifying reviews when a customer leaves a review, etc, etc.
Just stay away and use any other vendor! This dealership CANNOT recommend ever!
Bought a truck from cab autos he promised to fix radio that was not working then fix some dents and starches on truck does nothing center council was cover was broke ordered wrong part never got back to me don't trust his word
I have contacted several lexus dealers in the NYC area and not one of them was direct. The guy in Great Neck said the price of the car was $8000 more after he got there. Reason the posted prices are what they purchased them for. LIE. Everyone of them wanted me to go in person before they revealed the hidden charges or the fact that they don't even have that car. The process instead of being easy became so stressful. I will never shop on this website again
I have dealt with numerous dealers on this site trying to buy a vehicle at the advertised price. When I contact the dealer they have sold out of that vehicle, or you don't qualify for those rebates. Price is not the same. When you write a negative review they kick it back from Cargurus saying it's not done correctly. Try Auto Trader instead.
They do one thing, drive traffic. But how long can that last? Their business model is based solely on Google ad word search and that gets expensive. So, how they overcome that is by raising dealer prices every single year. They also bait an switch, they will offer you things like month to month service or a 30 day cancellation but when they email you the contract they remove those things and hold you to what you sign.
In the year we have been having our car from car gurus, we spent well over 20,000$. New transmission was 10,000$…… 1,000$ just for the labor to replace/ add door jambs. That's not counting the door jamb parts. There's so many things we had to fix / replace I can't even remember them all right now to list. Right now it needs an extra 2600$ for struts, alignment and control arm. There's so many things we had to fix on this car it's ridiculous, will never ever buy from them again.
Hi!
I still having problems with car gurus site.
Before i did not see my ad, not find my account.
Now i can't answer who likes the car and message me.
It looks like it happens, to make things difficult to private seller.
The moment you put an ad on their site you have no control. People just send an email, you respond and - nothing. In addition their response window is broken - for weeks.
Rather spend some $$$ on other websites but forget cargurus! If i could i would give no star!
Alex the dealership manager demanded for me to take down my 1 star review, as he said I bought this vehicle as-is, but I never signed any such agreement. I would of never bought a vehicle that would need over $2,000 of parts and labor to pass a government vehicle inspection to be able to get licensed to drive on the road. These guys are crooks and I am proceeding with a law suit against them...
CarGurus Showroom Corp. sold me a 2013 Ford F150 that would not even pass a vehicle inspection to get license tags. They said they would pay for the parts verbally but they would never put this agreement in writing. They even said I had to pay for the installation of these parts. Do NOT buy a vehicle form these crooks. They are a dishonest company...
These people dont have a human to talk to. When you do wait on hold for 25 minutes they automatically send you to voice mail, which nobody returns. You can send them an email with a specific question, and you will get a generic response the next day... If you are trying to sell, this is an absolute NIGHTMARE as you, and your buyer wait in limbo for days at a time. Get it together guys.
I have had 5 different inquiries…alleged interested parties since my vehicle has been listed. All bogus! All employ the same canned." is your vehicle still available " I reply in the affirmative…would you like to see. Drive? No reply. Totally fake. Totally fabricated. Zero rating is what they deserve. Ed S. Vehicle is currently listed.
Dealerships use this site to post unavailable vehicles for sale. I tried actively to find a vehicle only to find that even though they have been listed for weeks and months the vehicle was sold that morning. So frustrating to deal with bait and switch. I'm sure there are "some" reputable dealers using the site, but not worth the time and frustration.
I found a car on CarGurus. Great price. But did not know that price is up to the dealer. I found out the hard way I paided $900 more. That unfortunately I didn't catch. I was so focused on my payments and terms. Why is CarGurus listing the purchase price when it isn't true. And why have it not noticeable. You literally have to search for additional information. And the way it's worded is confusing. If you use CarGurus don't miss the small writing. I'm disabled and elderly and my trust in people and dealers got me to pay $25 a month more
We were in a one year contract with CarGurus with about 40 avg vehicle inventory we were paying around 2,000/month then after one year they force us to re-contract with them but only if we pay close to 5,000/month. Their reasoning is that as one of their top performing dealer and we should pay more than our neighboring dealer.
We work hard to hand select each of our inventory and check the market before each purchase and we have strong merchandising and reviews, I'm not sure why we have to get punished for this.
Every possible contact with CarGurus requires a code they didn't send. No customer support contact is possible, cannot even post a question without the code. System says "check your email" & I have several messages without any code. Checked junk mail folder. No phone contact possible. System will not reply to the text messages they sent me. Very bad system design. The entire experience feels like a scam in progress.
Thanks for sending an email telling me you removed my review. Here you go CarGurus thanks for wasting my time and effort to find what I was looking for. I had much better luck on craigslist sadly to say. Keep every last bit of your website.
Finding the car is the easy part... after that things go down hill. With all communication between buyer and seller through Car Guru as a middleman... it's impossible to have a real time discussion with seller... granted a slow responding seller is not Car Gurus fault but in today's instant world... really
Made two 80 mile round trips to purchase a car on their site. Each time the dealer changed price and sale conditions. Didn't buy the car, wrote a review, but CarGurus removed it. They can't afford to publish bad reviews about dealers on their site.
I was looking for a pre owned vehicle on the lot. I was looking for a car with low mileage and had my type of interest in vehicles. I was placed in the perfect car. It looked brand new being a used car and my customer service rep Brandon Hampton handled me very well. He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service.
Like so many things what appears to be a fantastic consumer friendly business model, is anything but. I made inquiries of numerous dealers about their online inventory and pricing, but 80% never responded. Those that did wanted me to come in for a personal meeting. No clue that I live 200 miles away and had a very specific question. Car gurus is aiken to 1-800-askgary and other customer mining models, in my opinion. You truly are wasting your time unless you can actually go to the lot and see what they have. Pay attention because those deals that look too good to be true, probably are, Prior wrecks and current damage, for instance.
Overview
CarGurus has a rating of 2.9 stars from 366 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarGurus most frequently mention customer service, good deal and phone number. CarGurus ranks 7th among Car Buying sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members