CVS CaremarkReviews 228

So I made an online order on 8/20 for my blood thinner shots, then I called a week later realizing you stated it was not sending until 9/5 and I would be out before then. The lady on the phone assured me it would be to my house before 9/5. I then realized she lied to me later on. I called again, they assured me the RX would be sent out by 9/5 and I could go to my local pharmacy to get emergency shots if need be. My local pharmacy only had 3 shots in stock. I said that was fine because I was promised I would get my rx on time. I get a call today, 9/7 that they can't verify my address. I have received these before in the mail. It is now too late to overnight, too late to get my local pharmacy to do anything. I will be out of blood thinner shots while pregnant for the weekend. I got a blood clot my last pregnancy. You are killing people by lying to your customers over and over again just so you all can get off the phone with them. YOU ARE KILLING PEOPLE. The next closest pharmacy is 2 hours away from me.

My adhd meds, (Vyvanse 70mg) has been in shortage for a while. I call ahead and ask them if they will have any issues filling it, and if so I can just have my Dr send a lower dose to Caremark or just go to a local CVS instead. They act like you're speaking a foreign language and provide no customer service. 2 weeks later and they don't even call you back to tell you they can't fulfill your order. If you have ADHD medication just go to your local CVS and pay more, it's not worth the time and aggravation of dealing with these people. They're useless as t**s on a nun.

In April of 2023, CVS Caremark declined to cover my child's prescription and requested prior authorization from her doctor. At that time, we also discovered that they had still been paying this child's prescriptions from my old plan that I left as of January, four months before the issue arose. This was only happening with her and not the five other covered family members. After many phone calls and a lot of time I should not have had to spend dealing with their mistake, her doctor sent the letter explaining that she cannot take the alternative meds because they cause her severe side effects and the authorization was issued. She only takes this medication for school, so I am just now needing to refill it again in August of 2023. Again they reject for prior authorization and say that in April it was paid under the old plan and the prior auth that was issued in April, the one that says CVS Caremark at the top and says it's good through April of 2024, was somehow attached to the old plan that was already expired for four months at that time. So basically CVS Caremark wants to make medical decisions about my daughter's care, but they can't even be trusted to attach the authorization they requested to a currently active plan. And now I am sitting on hold for 47 minutes and counting while they figure out if they can do me the "favor" of transferring the prior authorization that they attached to the wrong plan through no one's fault but theirs.

CVS Specialty's game is prior authorization denial, delay and the incompetence to not follow up on your prescriptions. Recently I held for 25 minutes to get to a level 3 "supervisor" who was not at all a supervisor, but an insurance processor subcontractor. He could not view my CVS account because he was a billing/insurance subcontractor. This is the second time I've had EXTREME difficulty for WEEKS ON END getting medications that are VITAL. By the way, the "supervisor" level 3 constantly interrupted and did not listen to my history. This is the WORST insurance I've had in 40 years and if given a choice I would actually take a job with better insurance, even if the salary was a little better. By the way, the only resolution was Mr. Supervisor was going to call the doctor to get the prescription faxed - something she did over a week ago. Like I said delay, deny, etc. If you're life depends on your medication, good luck.

They denied my heart medication several times and made my cardiologist send them a letter explaining why I need HEART FAILURE MEDICATION. They then do a " test charge" before actually charging my debit/ credit card and that double charges me until the test charge falls off a week later. Plus they place my order on hold for payment issues.How Caremark is allowed to stay in business I have no idea.

CVS Caremark is by far the worst coverage I have ever had i had to have all my meds switched from a reputable pharmacy to this CVS only crap. Always rejecting medication I have always gotten on my old coverage. Plus they are late on filling prescriptions or running out or simply not having them and sending you across the state to pick up from another CVS
I never had to do this with under other policies
This is a total scam and will bring this up to my employer who switched to this at the beginning of the year!
Just awful!

My daughter is on humira injections biweekly for rheumatoid arthritis and she has gone for a whole month twice in 6 months now without getting her prescription filled timely despite her requests for a refill. They have canceled her delivery without notification and there are always delays in delivery. If her insurance didn't require her to use them, she definitely would not.

My work plan switched from Express Scripts to Caremark. The amount of trouble transferring my children's and husband's medications is overwhelming. One child needs an inhaler. The doctor tried 3 different brands and they even denied the brand they claimed is covered. After 2 months, we still don't have it settled. My other child takes ADHD meds, which take a lot of figuring out to get the dosage right. We found something that's working and just got a letter that in 2 months the cost is going up (and say how much though). My husband is also trying to get a cholesterol med filled.

The lack of covered medications is disgusting. If someone needs a medication, cover it. The poor communication is very frustrating. I'm worried about my children getting the scripts they need. If you can avoid Caremark, do it. Unfortunately not everyone has this choice.

Caremark is the worst. Waiting 7 days on a script to be filled the only info I get is IT'S PROCESSING. Multiple calls with absolutely no help and finally am told it's out of stock! Meanwhile my daughter ran out of her meds. If it happened once that's bad enough but I've had the issue 4 times now. Horrible communication and customer service! They do not care!

Wonder how many people in the State of Louisiana Legislature have diabetes and are being told by their pharmacist (Big Pharma) CVS that Caremark wants their patients to start pricking their fingers again? This is the most disgusting pharmacy company that I have ever been affiliated with. I am a 35 year retired teacher. Thanks to our Legislature and the back hand deal that Jim Donelon got, Louisiana state retirees are stuck with this bxxx shxx company for the next 3 years. Not one of them bothered to look at all of the complaints that are on the internet or the lawsuits that this company already has against them.

This is the worst and our company is forcing us to use these folks. Have never had so much trouble.
I didn't give any STARS since none are deserved but then the Validation rule kicked in and said you must select something... Understand I give NO STARS

How can a company still charge after you have met your deductibles and copays?!?!
This company is fraudulent! The next step we as consumers need to start a class action suit against this poor excuse for a company! They have lost the ability to be be kind and help people! Its all about the money to them! Iam a retired Gunnery Sergeant, and can't believe the no respect they had for me!

They ask for a card to put on file, then they don't charge the card and rather put you into collections. They acknowledge there has been a card on file and did not charge it. They had no answer as to why it was not charged and then provided the wrong information for the collection agency, they sent the bill to. CVS as a whole upcharges medications, as a social worker I tell all of the patients at the hospital to change their preferred pharmacy if they are able to in order to avoid spending more money than they need to. In this case, I have no choice but to use Caremark and deal with the frustration of their lack of organization.

Retirees using Caremark for mail orders to get 90 day supply of medication in order to save a few $$. Recently, our doctor mistakenly submitted a 30 day supply prescription (instead of 90 day) and caremark filled it and billed us for 90 day cost anyway. When asked about it, Caremark indicated that it bills a flat fee whether 30 or 90 day. No consideration was made to correct the billing. So, because of an error on prescription, Caremark had a windfall of $45 in this case. By no fault of consumer, Caremark profitted by a third party mistake and at the expense of retirees. We spoke to three levels of management of Caremark and all said that there was anything they can do to make things right. Such a simple fix and equally simple minded organization.

I have called multiple times trying to get an answer on whether or not I can return a medicine that has been changed by my doctor. I have spent alot of time on hold but never rec'd a reply? This really should not be a difficult question for a company that fills prescriptions. I will be transferring all my meds back to a local pharmacy as the customer services with this company is lacking bigtime.

If I could give them a negative review I would. Without fail each time a prescription was sent in they required additional information from my physician. Which delayed my prescription. Their customer service to deal with these issues is non-existent. These issues never got resolved. I switched to Amazon online pharmacy delivery. It has been a hassle free experience.

They said several times out of pocket cost was 33.00 including on the same day they mailed the drug. When it arrived I learned they charged my visa card 538.00. They refused to et me return the drug unopened. After grievances with them and Wellcare and Medicare and appeals, I was told there was nothing that could be done. It's a long story but they refused to accept responsibility for what was their computer malfunction.