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How would you rate CareCredit?
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New Jersey
1 review
5 helpful votes
Follow Margaret V.
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Buyer beware
November 16, 2022

Do not use this company to buy heading aids. I was told if you pay the amount of the hearing aid within one year you will not be charged interest. It makes it seem like it's a loan which it is because they pay off the hearing aid. However you will be hit with late fee charges like crazy. So don't go there

Date of experience: November 16, 2022
Maine
1 review
2 helpful votes
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Dishonest. Total lack of transparency. Customer service will literally laugh at you once the fine print lines up and they've got you. Please be careful. They are taking advantage of desperate people.

Date of experience: May 1, 2024
Virginia
5 reviews
19 helpful votes
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Even if you're a customer, there's no way to get human. Call center keeps re-routing you around in a circle with this annoyingly cheerful voice. Finally got human by simply not responding to all the wheedling.
O/W, I'm happy w/ the online card service.

Date of experience: November 23, 2021
Michigan
1 review
8 helpful votes
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I love care credit. Unlike all the other people, I've had no problems with them what so ever. It's great to have the interest free promotion option, even if my bill is less than 200 I go ahead and place that amount on the card just for the promotional interest free period. Super helpful not only for myself, but also for my dogs. Advice I would give to others? Stay on top of your payments, pay early if you can and always, ALWAYS pay more than what the minimum says. By doing so you save yourself from getting hit with the high interest. It's called responsibility folks.

Date of experience: July 9, 2019
Maine
2 reviews
20 helpful votes
Follow Lynda G.
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I've had Care Credit now since 2014 and have never had a problem with my account that was not immediately and respectfully resolved. Customer service has always been responsive and polite. I pay my bill every month before it's due and everything goes smoothly. I read the credit agreement they offered and am fully aware of how they operate. No surprises as some reviewers state they've experienced. Read and know your obligations for this card.

I feel bad others have trouble with this company but wanted people to know there are some positive experiences with Care Credit. You keep your end of the agreement and they will keep theirs. I would recommend this company.

Date of experience: May 28, 2016
Greece
7 reviews
0 helpful votes
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I have never had an experience of using specially designed and produced credit card for health care needs. It's rather peculiar to me.
On the one hand, indeed taking care of health is too expensive, and it's cool that you can easily apply for it here, the decision is made quickly, without any hassle and then you can freely pass check-ups and whatever you need.
So, thanks to the service, I can't say anything more. They rescue a lot of people who need assistance in terms of health but can't afford it.

Date of experience: April 18, 2024
Arizona
1 review
11 helpful votes
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Mostly looks like the negative reviews are from people who don't read their contracts before signing. I haven't even used it yet and I know that interest will be backdated if I fail to pay the balance in the promotional period. There is literally no way to remotely claim that this is kept a secret. It's in plain English multiple times when you're signing up. Act like adults and pay your commitments or pay the consequences.

Date of experience: May 23, 2018
California
3 reviews
0 helpful votes
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Great card for Health and Pet Services
February 18, 2024

I've had CareCredit for years and have always been grateful for this type of card. They recently reduced my line of credit, maybe because I hadn't used it in a while, but when I requested an increase of $5000 for dental work (pay over time), I was instantly approved. I also received 10,000 points, which can be used on their rewards site. They have thousands of choices; I was able to trade in my points for a $100 Amazon gift card; awesome!
CC gave me over a year to pay for my dental implants (they have various interest-free pay-over-time plans). I'm very happy with their card/service and also with the Synchrony website, which makes it very easy to manage your auto payments so you don't get hit with interest and to ensure you pay off your balance in time. I would not hesitate to recommend this card to anyone needing dental, health, cosmetic, or vet services.

Date of experience: February 17, 2024
Arizona
1 review
4 helpful votes
Follow Katrina B.
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CareCredit was helpful when I had an emergency vet bill. I went to pay off my remaining balance today and noticed they changed my credit limit from $2,500.00 to $250.00. I was told they sent me a letter which I have never received. Thank goodness I didn't have to rely on that credit line not knowing about the change. I went ahead and cancelled my card. Not worth having an unreliable credit line open that might mess up my credit score. Buyer beware. There are a lot of hidden rules with this card you have to hunt to find or just find out the hard way.

Date of experience: October 17, 2023
Pennsylvania
1 review
5 helpful votes
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Care Credit is the worst company to deal with. You cannot get a person or even find a phone number unless you are late and then they are extremely quick to ruin your credit score. I highly advise against ever using them

Date of experience: October 21, 2022
Colorado
2 reviews
1 helpful vote
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The company closed my account after I called and explained to them. That I misplace my care credit card. I called and spoke to one of their representatives and the woman assured me that they were replacing the card with another one with the same information and nothing changing. The next morning my wife had to go and see a dentist and my wife had to pay $300.00. I had the account information to use until my new card arrived. However, it was an embarrassment for my wife because the account rejected payments. My wife came home and I called Care Credit to only learn that they had closed my account after the fact, due to a review of my credit score dropping to 625 among a few other things.
I will never apply for a care card again. I am glad that I am free from this company and that I do not owe them anything. I would not recommend any person to sign up for a care credit card. They also charged high interest fees after their so-called promotion so, please be careful not to get caught up in their scheme. Guess what three days later I received the new card. I destroyed it.

Date of experience: July 22, 2024
Ohio
1 review
8 helpful votes
Follow Stacey G.
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Mysterious charges occur of hundreds of dollars above the original amount during the promotional period. Customer service does not help or address the issue. All you ever hear is we will look into it and send you a letter. A letter that never comes. Somehow they do manage to drop your credit score. Most of their customer service is from another country. Worst credit company ever. The Attorney General really needs to investigate them.

Date of experience: February 18, 2024
Massachusetts
1 review
3 helpful votes
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Don't get sucked into this. I have been paying on time for over a year and they have not once reduced what I owe. When I first signed up they stated as long as I paid on time the debt would be paid off in 1.5 years. Obviously that is NOT true. I will tell anybody who is thinking about using this to look into different options. These people are scam artists.

Date of experience: March 22, 2024
New Mexico
1 review
5 helpful votes
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Interest rate 29%
March 20, 2024

Payments on time but missed cutoff by 4 days and charged $5000 interest on ******* loan 29% how do you sleep at night. You are screwing customers that are looking for a little short term help and you double thier payoff? At minimum payment it would take 23 years to payoff

Date of experience: March 20, 2024
Texas
1 review
17 helpful votes
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They decreased my credit out of no where causing it to be at max utilization which is what determines your credit score even though I have paid off services and been on time with my payment. Now I'm stuck with a low limit with a high utilization rate because they don't care about their consumers and that they are the reason for decreasing overall credit scores. I'm cancelling them and never supporting them again.

Date of experience: January 31, 2024
Texas
1 review
12 helpful votes
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Bad Business
January 27, 2024

I have been a customer for years. My card carries a small balance of $1200 on what was a $6000 available credit limit until yesterday. I have never received a negative reporting from this company and made all my payments as agreed. They decided to lower my credit limit to $1300 with a $1200 balance dropping my credit score by 13 points. This is horrible business to someone who has paid them well for over 5 years. I will be taking my business elsewhere Care Credit/Synchrony Bank. You should treat your customers better. Shame on you.

Date of experience: January 27, 2024
Virginia
1 review
4 helpful votes
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Misleading
October 29, 2019

I am well aware of how credit works and everything but the organization that referred me to CareCredit must have not had a clue what they were talking about. Care Credit nickle and dimes you with some card security charge which is ridiculous. I have never seen it before but I would not recommend them or Synchrony Financial. In addition their terms are super confusing.

Date of experience: October 29, 2019
Washington
1 review
2 helpful votes
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STAY AWAY
July 24, 2017

Only get if you are certain to pay before the promo ends! Otherwise, its borderline a scam. The worst customer service for a credit card company I have ever had. Reps that barely speak English reading from a script, who "act" like they don't understand and can't help in any way. Not worth the headache or the interest. You will pay double of what the treatment initially cost. NEVER AGAIN

Date of experience: July 24, 2017
Oregon
1 review
1 helpful vote
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Rude and unprofesional
October 15, 2019

Called in to finalize approval for dental care loan. Representative was rude and disruptive. How she has a job is beyond me. Supervisor offered the customary meaningless apology. These people don't care. Spend your money elsewhere. And for what its worth I never leave online reviews but it was seriously that bad!

Date of experience: October 15, 2019
Pennsylvania
1 review
0 helpful votes
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Useless
March 4, 2022

Don't bother calling. They'll either hang up on your or won't answer the phone at all. Been trying to call all morning regarding them taking late fees from me every month when my payments are made on time!

Date of experience: March 4, 2022

Overview

CareCredit has a rating of 1.5 stars from 845 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CareCredit most frequently mention customer service, synchrony bank and interest rate. CareCredit ranks 192nd among Credit Cards sites.

service
217
value
201
shipping
15
returns
15
quality
186
+30