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How would you rate CareCredit?
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Georgia
1 review
5 helpful votes
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CAN NEVER SIGN IN
October 15, 2017

Every month i go in to pay care credit my login info is not valid, nor is my personal information. Not sure why this happens, this is getting old, not sure if if company has the security to protect our information requiring their customers constantly change login info. This is highly annoying and will no longer be using this card. Not sure if this is set up to receive late fees, not sure what is going on here?

Date of experience: October 15, 2017
Pennsylvania
1 review
7 helpful votes
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I paid my payments on time every month for the last 2 years. I was late 1 DAY on my account for the first time this week (i overlooked it due to the holidays) and they decreased my credit limit from 1500 to 700 (which drooped my credit score) and then not just charged me the $40 late fee for December but also charged me a $40 late fee for my payment in January which isn't even due yet and now my payment went from 28.00 a month to 56.00 + the late fee they say I owe now they want me to pay 73.00

Date of experience: January 6, 2020
Oklahoma
1 review
23 helpful votes
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Great company
March 21, 2016

I have always use care credit and never have a problem. People need to take responsibility for reading the fine prints. Some of the reviews i read people are saying they did not get a bill. Well bill or no bill you are responsible to make your payment on time and before the six months interest free dead line.Do the math if you have a $300.00 bill and you have a monthly payment of $25.00 its going to take you 12 months to pay of a six month interest fee bill.

Date of experience: March 21, 2016
Florida
1 review
11 helpful votes
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You can do their job yourself. They charge you $59.99 a month and it is extremely difficult to finalize the agreement. When you are able to finish the agreement, they will still charge you a final bill after you paid all months in the billing cycle. They explained me that if I have to cancel the account, I have to do so before the 15th of each month to prevent further charges. After several attempts, when you close the account, they will tell you you will be charge for another billing cycle because the first payment of $89.99 consultation fee and not part of the monthly Unfortunately, I rate a company based on integrity and ethics. They partially did their job but not in the 6 months they promised but in over 2 years. I am loyal to a company but when I find lies, I get very upset and won't recommend the company.

Date of experience: February 14, 2017
Texas
1 review
0 helpful votes
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Care to Rob
April 13, 2020

I had a care credit card and I used once. The promotion for free interest should have been for a year but instead it went to six months only. Never did I get a notice that the promotion was only for six months or a call that the promotion was for six month only. I never got a notice that the six was near and if wanted to pay in full. When the six month was over, care credit went back six month and charge me full interest even though I had a lot lower balance at the end six. This is the worst company I have dealt with. I have close my account with them and will use them again. This company will take as much as they can from. Be aware. There are credit cards companies that offer is way better than care credit.

Date of experience: April 13, 2020
California
1 review
0 helpful votes
Follow Kisha M.
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I was with them for year and didn't use it except when I did use it the fee are just ridiculous. After I paid I didn't use it for 8 months and then the just closed my account even when I was in good standing. I would not waste Mt time on this card because, it not worth it and when u call you get people that barely speak english.

Date of experience: July 27, 2023
Washington
1 review
2 helpful votes
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Late fee mishap
June 26, 2020

I'm never late with my payments. I always use my bank bill pay to pay them. For some reason my bank sent the payment late and they charged me $70 late fee! So ridiculous! I called and spoke to a manager and they said they couldn't do anything for me! No customer service, no help! Just the typical, "i understand you're upset". Such BS to treat good, on time paying customers.

Date of experience: June 26, 2020
Washington
1 review
7 helpful votes
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They are trash AF
January 27, 2019

I've had my care credit open for a month and they closed it, I have never used it before. They stated my credit score decreased so that was the reason for closing it wtf. I thought credit cards are suppose to help you build your credit. Didn't even give me the opportunity to use it and the customer service is just horrible.

Date of experience: January 27, 2019
Texas
1 review
9 helpful votes
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Wrong
October 26, 2016

I got this for Dental work 14 months ago totaling 1125 paid them 923 so far my promotion is about to end and they are saying I still owe them 987 dollars. I called to speak to them about it and got someone that doesn't speak English all he said was that I was charged interest when I told him it's a pro thing says it on my bill I should t have paid any interest at all he refused to fix it. He just kept on telling me to wait I asked to speak to someone else he asked if I had any more questions I said yes I need to speak to someone else and he hung up on me! Seriously don't use them. They will take your money and not even try to fix their mistakes! I will keep trying in the next month to get this fixed before I'm hit with 500 in more back interest charges like the guy said. Don't use them find another way!

Date of experience: October 26, 2016
California
1 review
4 helpful votes
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Worst credit card you could ever have! You've been warned. Wouldn't let me worst enemy apply for this card. They are more concerned with fraud charges than they are with customer service. Don't do it, just horrible.

Date of experience: July 10, 2019
Texas
16 reviews
21 helpful votes
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Please, don't
August 1, 2022

I can't get rid of this "credit". Their charges are cosmic and the minimum payments are unreasonably high. As soon I paid this card off as soon I completely close this account. The Synchrony Bank is awful in general. Stay away.

Date of experience: August 1, 2022
Minnesota
1 review
0 helpful votes
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Terrible card
June 3, 2022

Don't waste your time with this card they will lower your credit line drastically if you don't use it even if you have used it and paid them off not caring about the drop in your credit line as a result

Date of experience: June 3, 2022
Texas
1 review
8 helpful votes
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Care credit sham
January 27, 2017

We used Care Credit because we read they had an interest free payment plan if installment payments were paid on time. We used it for $3,000 of dental work. Well the first installment had $7.00 interest and it showed that 14% APR was going to be applied. I called them and they said we have interest free, but your dentist closes the plan. I told them their information was misleading, but they didn't seem to care. I paid it off within a month and it cost me around $100 using their money for less than a month. My recommendation is to stay away from them. I could have borrowed the money at 3% from my bank...

Date of experience: January 27, 2017
Washington
1 review
24 helpful votes
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If i could give it 0 stars I would, using care credit to pay off dental bills was the worst mistake I have ever made. I had a 6k line from care, dental bill and the interest they charge is RIDICULOUS! I always make my payment every single month. Only to find out I was a hour late cause of the time zone and have another $35 charge on my account did not notice for eight months when I went to pay off my bill I found on my bill was not pay down.my bill was also one day later to be pay off. Care credit charge me all the fees for the full year and would not remove it. On a 1200 use I pay over 570 in fee. 0 stars I would, using care credit to pay off dental bills was the worst mistake I have ever made.and the interest out of this world, I don't care how desperate a person is for treatment I would never ever resort to care credit again!

Date of experience: June 11, 2015
New Jersey
1 review
0 helpful votes
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Horrible company
January 20, 2021

This is probably the most horrible company I had the displeasure in dealing with.

1 day late on my payment they double my intrest rate and charge a late fee witch was exactly the extra money I added to my payment.

Seems like my bill is going up not down.
Will never deal with this company again

Date of experience: January 20, 2021
New York
1 review
8 helpful votes
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Disgusting
January 4, 2024

I had a credit limit of $6000 that I got in April 25,2023. They gave me 60 months to pay. I already paid $3000 as of December 2023. They then ran another credit check on me and said I didn't have enough high balance on my report. They dropped my limit to $3270 which now looks like I used 100% of $3270 which dropped my credit score-59 points. I reported them to the BBB.

Date of experience: January 4, 2024
Maryland
2 reviews
8 helpful votes
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This card closed my account without my knowledge and based it on fraudulent activity on my credit report that I have not done. I would not recommend this card because they don't care if you pay on time and can close at any time. Now I have no card for the dentist after covid is over and my transunion report was cleared but it doesn't matter they already closed it and said I have to reapply. Don't get this card they don't care and will close it anyway even in a pandemic. I called to ask them to do a credit bureaus check to see if they can reopen as my credit does not have the false negative marks. They said no this is why I hate credit it's not even based of something I did wrong and I'm still penalized by carecredit

Date of experience: May 10, 2020
Nevada
1 review
0 helpful votes
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Please be aware of care credit, card credit is completely scams, fraud, unprofessional customer service and unethical practices, U.S. government officials needs to investigate care credit for their fraudulent, and illegal scams.

Date of experience: October 5, 2023
Nevada
1 review
4 helpful votes
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Customer service reps hang up on you. They continue to say they dont hear you. They close your account after you catch back up after being with them for years upon years. What a horrible business decision they made to do that. I do hope they go out of business and i dont wish that upon anybody

Date of experience: April 1, 2019
Tennessee
1 review
2 helpful votes
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I applied for the care credit because my dog got diagnosed with cancer, the vet was going to charge me $837 for labs, testing, and meds to help her. The vet was more then willing to work with me when care credit wouldn't at all. It should be called "death credit" because if you don't have perfect credit your screwed, whether it is you or your family or the animal you consider family needing help!

Date of experience: October 12, 2022

Overview

CareCredit has a rating of 1.5 stars from 845 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CareCredit most frequently mention customer service, synchrony bank and interest rate. CareCredit ranks 192nd among Credit Cards sites.

service
217
value
201
shipping
15
returns
15
quality
186
+30