Developed in part with a grant from
the National Science Foundation

Member since May 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 14

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Ashley

YourMechanic

YourMechanic

5/29/19

On April 25 2019 a mechanic arrived as soon as he arrived he said he could not fix my door handle he didn't know how and he left with the part I paid 133 dollars for. I called your mechanic customer service and they said he would come back and give me the part. He never showed up i again called your mechanic and I was told he got busy with other customers and would come the next day. The mechanic never showed again so again I was back on hold they contacted him and said he would be at my home some time that day. Around closing I called because he was a no show and then he contacted me and said he would not be able to make it he was busy with other customers and he also said he was going on vacation so he wasn't going to make it until another time. I was upset and called customer service they placed me on hold and said he would bring it another day. Whenever I call to speak to the managers the customer service rep puts me on hold and says a manager will get back to me in 24 hrs one manager finally did and just said check my mailbox and door that he brought the part back. I still have not received the part and my car is also not repaired. Management refused to do anything saying there hands are tied while they are being investigated due to me reporting them to my credit card agency. Warning just go to a reliable mechanic in person unless you want to waste time on hold and be out of 133 And have your car still not repaired. Horrible experience and customer service

Ashley hasn’t received any votes.

Ashley hasn’t received any thanks yous.

Ashley doesn’t have any fans yet.

Ashley isn’t following anybody yet.

Similar Reviewers on Sitejabber

chrisd658
9/17/19

Horrible. They sent a mechanic to change my timing belt that did not have the proper tools and...

juliel339
8/26/19

Failure to honor warranty following master mechanic negligence. On Wednesday August 21, 2019...