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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Premium subscription pricing and features has no transparency. Cloak and dagger approach to subscription is unsettling for a family focused company.
Looking for overnight, own transportation, proof of Covid vaccinated, CNA, female care giver. So far no one fits
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008486 when you message.
Disappointed by the fact, you have to pay just to review a response.
We appreciate your review. We'll be sure to share your feedback with our management team.
Very little information, and deceptive subscription fee required for access
Hi Charles, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I just joined, and that was easy. I'm looking forward to the next step.
Hi Chad, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Too many error messages even after paying for premium membership. Was unable to do anything without premium membership. The app is also not very intuitive.
Hi Diana, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
App does not include special needs or young adult setup.
Hi Kim, We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008463 when you message.
Mis-information- Entire site is based on fee which is misleading. Secondly, add ons are also an unfortunate way to drive up cost
Hi Lynette, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am unhappy that we get such little service for our fee already paid. You keep adding on options after we've paid which is pretty deceiving.
Hi Maria, I'm sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008457 in your response along with a screen shot of the error message received.
Your site is confusing when it comes to my desire to seek and hire caregivers to work at my Assisted Care homes.
There is no clear path to post a help-wanted ad seeking care givers.
Hi Thomas, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008458 when you message.
Have tried to upgrade and my card keeps saying something is wrong.
Hi Nancy, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008453 with your message.
Hi Eric, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I was supposed to be charged 125$ after my promo code and the website said something went wrong with my purchase and then it went through 25$ more
Hi Jason, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008436 when you message.
The website is somewhat confusing; and, I was not able to I'd a telephone number so I could talk to one of hyour representatives...
Hi Hector, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008434 with your message.
Subscription based model with auto renewing is so frustrating... I just want to find a housekeeper not pay $40 a month for care.com
Hi Joseph, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Your site sucks. It's buggy. I paid for the background check membership but am still being asked to pay for them
Hi Jocelyn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008431 when you message.
It has been easy, except for the logging in part. Kept telling me I needed to use a different email address and I went round in circles.
Hi Sarah, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Easy to navigate and good information for us to make choices.
Hi Jeff, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I like the concept but the interface is not very user friendly
Hi Theresa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008426 when you message.
Its a bit annoying that I have to subscribe before I can even talk (reply) to a possible sitter. If I don't like any of them or my plans change I am locked into this. I can understand joining, but not at this early point.
Hi Nora, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008488 when you message.