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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Pricing was not totally clear up front -- what you get. I had to search for a help article.
It said "your job is posted!" but then told me to "choose a plan" after i posted a job request but then it said I was now a premium member after paying for the "new members" quarterly fee. I have no idea what I just paid for or if I could have just used my current membership. Poor onboarding. Confusing.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008554 when you message.
Easy, straightforward and seems to be getting me what I need.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008545 when you message.
Difficult to get accurate support in a timely manner.
We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008543 in your response.
It's expensive. There is no trial period. We will see if it is worth the cost.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008541 when you message.
Too many upsells. Don't you guys run background checks on the people you promote? If so, then why make me pay for it again? If not, then you're not providing a responsible service. Thank you.
Care.com uses CareChecks to help maintain a safe community and their results are not shared. Because our membership eligibility standards for caregivers may differ from your own standards for hiring, we recommend you always run your own background check as part of the hiring process. We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008534 in your response.
Care.com doesn't render correctly in mobile. Either search results are blank or there's never-ending search wheel
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008532 when you message.
I spent hours trying to use UrbanSitter. This only took a minute!
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
20% Coupon code didn't apply. 1st time I tried care.com did the monthly subscription and was ghosted by sitters, whether they contacted me or I reached out to them 1st.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008525 with your message.
I signed up and have been unable to log into my account due to a technical issue that appears to be common based on other complaints. Care.com does not have a customer service phone number so there is no way to talk to anyone, access my account, or even cancel. I have contacted my credit card company to charge back my payment since I have not received the services promised. I would love for my account to be canceled, but I will be changing my credit card number so they cannot fraudulently charge my account in the future.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008524 when you message.
It's not very clear what comes with the different membership levels. There's no comparision page or menu and 3 different upsell attempts is off putting. I just paid for a quartely membership and all I know is the recurring billing amount. I still have to hunt to see what features I've unlocked.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008522 with your message.
It is still early I will let you know as it progresses
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV008517 when you message.
So far so good. Just joined and in need of senior care.
Thanks for the great review! We'd be happy to help you with any questions you have on the process. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008515 when you message.
The site listed expectations ( college degree) that I did not check. It also said that I declined a caregiver when I didn't and this was a caregiver who was my number one choice!
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008508 when you message.
I was looking for house cleaning, reached out to 20 separate providers within 35 miles of my zip code and complete crickets. Not a single person responded, not even to make up an excuse - nothing.
It's like they are all fake profile robots. I also posted a job ad per support's suggestion and again, crickets. Support says they do not refund and while I did not expect a refund, I cannot think anyone would waste a monthly fee to get absolutely zero back. On the plus side, support says I'm still a premium member for the remainder of my canceled month. Hooray.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008501 when you message.
This site has been deceiving so far. You showed me 4 sitters that looked great. Once I paid to upgrade, they were not real sitters or couldn't find them right away. I paid because I liked the sitters I saw, and you said they were available for my date.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008498 with your message.
Interface is not user friendly. Also super unappealing that I have to subscribe to even read a message. Paying to respond would make more sense.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008496 when you message.
Lots of applicants quickly. Its a bit overwhelming
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008495 when you message.
I just spent 20 minutes signing up for an upgraded account and when I completed all the details, I was directed back out to a generalized search and lost my job description and was directed to a random search results list of caregivers without any way to get back to my account. Poor user experience. I have to start from the beginning.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008493 when you message.
New to site waiting on accurate response to determine value.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008492 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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