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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I tried to get help to log into my account and change my password your web said my email did not exist after 5 attempts and a lot of frustration and 3 phone calls that I made to care I could not get a live agent to help and was hung up on!
I really didn't want to pay but
I was forced to upgrade to see the profiles and after I paid I was shown a page about a basic membership but when I got notified there were applicants I couldn't see them without the upgrade so I think the website is poorly designed to help the person looking for applicants and I got duped into paying.
Hi Sherrie, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
You can sign up for an account, post an ad, pay for a subscription, then you find there may be issues with "verificaton." the "verification" interface is terrible and provides no feedback. Support is unable to help in a timely manner. I feel taken advantage of.
Hi Hal, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008407 when you message.
The ability to read message should be a part of having an account. Add a care.com fee onto services used on this site rather than a subscription that may not prove cost effective for a care-seeker which will turn them off from using the services at all in the future.
Hi Eric, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Just starting out with it. Easy to naviagate, but did not like that the family bio was wiped out and replaced with the job posting. Did not realize this was the case until we got a response from someone requesting the info that was supposed to be in the bio.
Hi Linda, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008401 when you message.
Just submitted application. Will need time before I can give feedback.
Hi Joe, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008398 with your message.
Easy to use. Tailored to my needs, which are not typical of dementia patients. Excellent site.
Hi Crista, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
The charges are outrageous and too many addons to nickel and dime for a premium membership
Hi Charles, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The pricing options and features are not clearly stated. You are just presented random options without great explanations
Hi Jenna, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I'm looking for Pet care NOT senior care. Somehow it has me looking for the wrong thing.
Hi Lorrie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008389 when you message.
You seem to have duplicates with the same picture so we are concerned but hoping for the best and a safe experiencer
Hi Angela, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008390 when you message.
When making selections it's states this page is not available.
Hi Ashley, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008386 when you message.
Im not sure who is coming and if they got my message to call me at *******158, but the money was taken off my card and i dont cave confirmation.
Hi Laisha, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008382 when you message.
Too many redirections, and as a new user, it was not clear to me how, when or even IF a provider would contact me. You could clarify that easily in your intro, e.g. "Once you've filled out a job description, you can expect to be contacted VIA EMAIL by interested providers within a few days."
Hi James, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008379 when you message.
There is absolutely no point in Care.com. If you post a job, there is no way to communicate with any job applicants unless you upgrade to an absolutely ridiculous cost for a membership. $13 a month if you prepay for a YEAR? And if you only need it for one job, a single month costs $43. Absolutely absurd. I will never be using their service ever again.
We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008376 when you message.
Would like pricing disclosure in relation to access levels sooner in the experience. Would also be nice to be able to read the full profile of each caregiver without having to click to open each, as they are fairly short and would make browsing quicker.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008375 when you message.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-oo8372_ when you message.
Not enough specific info given in many of the questions in the help section.
Also there is redundancy in entering basic info. I find the navigation of the site to be cumbersome.
However, I am hopeful that I will find a caregiver in response to my posting.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008371 when you message.
Difficult to use. Cost explanations could have been explained better
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008369 when you message.
Hard to get a photo that will work. Unclear when you are signing up that you are creating a job. Sucks you in to get you to pay.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008357 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008421 when you message.