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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I wasn't able to find a nanny, out of the many messages I sent. Communication from the caregivers is seriously lacking. Out of the many many messages I sent only 4 people actually replied to my message. Even if the position didn't meet their needs, the courteous thing to to is send a message back declining. Then to top it all off you can't remove your credit card information without talking to someone first and they just keep charging you and refuse to refund you.
Just opened an account. So far so good - the process was easy
Hi Carrie, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I was signing up for the special annual membership and u charged me $131 full annual membership
Hi Debra, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008791 when you message.
Not quite understanding the process, just going with the "flow".
Hi Jena, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008774 when you message.
Everyone who messaged me initially isn't actually available.
Hi Rebecca, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008771 in your response along with a screen shot of the error message received.
Having a couple of issues and disappointed in it so far.
Hi Laura, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008769 when you message.
It's been fine. The payment page was a little slow but otherwise it was fine.
Hi Paul, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
It keeps asking me to upgrade and I already have. Do not have access to what I paid for but not sure.
Hi Mary, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008763 when you message.
I need bilingual senior care giver and can't search for that.
Hi Bobbi, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008762 when you message.
So far this seems perfect and easy, lets see how it goes
Hi Keesha, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Encountered "oops" and "something's wrong, that's all we know" Left me in the dark. What happened? "Promo code" what's that? Haven't I given enough money already?
Hi Frank, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008757 when you message.
I signed up for backup care tomorrow but it's only letting me book for 2 days from now.
Hi Kay-marie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008749 when you message.
Nice and straightforward. Appreciate all the features.
I wish I could view applicants without having to pay for a subscription. The free period would be helpful until you hire someone one time. It's really frustrating having to subscribe especially if you aren't 100% sure if this is what you want.
Hi Dorothy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I have only started, but the website is clear and easy to use.
Hi Jon, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I think it is pretty lousy that the first two screens AFTER i paid for a so-called 'premium' membership were to hit me up for MORE money and added options... what is the point of Premium membership if it doesn't include all the options... this is some kind of budget airline style tactic - sell you a plane ticket then tac on fees for options.
Hi Curtis, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Very disappointed in all the upselling, instead of a better explanation of "premium membership before Hand. Other than that, easy navigation and what appears to be appropriate services in your data base.
Hi James, We appreciate your review. We'll be sure to share your feedback with our management team.
The web page doesn't give enough information about your services before you ask for money. I wasn't sure what I would be paying for and for how long.
Hi Joan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
All the up charges do not sit well with me, Especially since non of that is mentioned until after I subscribed. But I'll deal with it as it is. Well see how the rest of the platform works out.
Hi Denis, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Ease of access to the site and affordable options.
We love hearing this! Thanks so much for sharing!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sandra, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008796 in your response along with a screen shot of the error message received.