On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I keep trying to change my address and it keeps reverting back to my old address! Please find a way to make the address change stick!
It is not a great site. I don't know if u can help but I have already paid.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008727 when you message.
I think it's a great service, we've had great experience in the past!
Hi Robin, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Hi sue, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008719 with your message.
I sent an email asking for support in loggin onto an existing account and received no support, that was over a week ago. Had to create a new account under an email I don't use and don't want to operate that way.
Hi Nicki, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008716 in your response.
I'm a new member so I hope that it works well for me.
Hi Shalin, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Grateful for your service but challenged by the web site. I'm trying to post multiple roles (we have night and day shifts) and it's been hard to do that, find instructions, understand the various payment plans, etc. Also I had to input my details several times as it said it could not upload and to try again. Hope this is helpful! :)
Hi Paula, We appreciate your review. We'll be sure to share your feedback with our management team.
A well made website. Will write about experience after I hire the person I have chosen.
Srinivasan
Hi Chitoor, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
After we started to get responses, we were made aware that we need to pay to even talk to the nanny.
At least have 1 nanny interaction accessible without pay for the first time to know how the system is worth the cost.
Forced to pay now.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
My upgrade to 1 month does not complete. Thank you.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008693 with your message.
Truly awful customer service experience. We cancelled because two of our children were sick until she showed up at our house. We were billed for the sitter to watch 4 children but only had 2 in our house. We called the customer service number and were told they wouldn't help us. Not sure why we would have to pay when we cancelled, or for having to pay for more children than were present. The representative decided it was better to argue with us than help us. Very greedy company!
Hello Ryan, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008692 when you message.
Don't like the upsells I was prompted to add on to my cart so to speak. If I didn't notice it I would have been charged a bunch more money. Get me in the door first and then offer me upgrades.
Hi Tony, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I paid for one month of service and that is all I want. How do I decline automatic renewal?
Hello Laura, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008687 with your message.
If you purchased a Premium subscription through a web browser, you must downgrade through a web browser using these steps:
Log in to your Care.com account.
From the Me drop-down menu at the top of the page (or Care.com hamburger menu drop down for smaller windows), click Settings & Privacy. You can also click here to go directly to your settings.
Under the Membership Information section, click Manage Plan.
Select the Basic option and click Submit.
Was easy to follow, just wish it was a flat rate to view all information prior to selecting possible caregivers.
Hi Deanna, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Very unclear that there is a free option for membership.
We appreciate your review. We'll be sure to share your feedback with our management team.
Wasted 25$ paying for a back ground check to be a nanny when I was trying to hire a nanny.
Hello Jenna, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008664 when you message.
Trouble logging in and finding a contact phone number
Hello Nia, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008660 with your message.
I didn't realize the whole year would be charged and I find I cannot use this service and want a refund.
Hello Mary,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008661 with your message.
Good site, lots of caregivers. Just don't like the bait and switch where you show all these people, but don't get access until you pay.
Hi Jason, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
I placed an accurate ad and then was routed through a series of screens to essentially force an upgrade of services. I selected the basic service and still cannot see who replied to my post. Poor business on your part.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Diane, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-008728 in your response.