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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I just can't stand that it's so expensive to even be able to connect with anyone or anything.
I've spent so much money over the years abs I have never found anyone. I am sick of laying such a high monthly fee.
3 sitters in a row called in last minute. I decided to take my kids to day care. I did not select a sitter for a position they auto selected the sitter. Sent her my personal information and paid her without my final approval. Now I am at the sitters mercy to refund my money. As soon as my money is refunded I am canceling my account.
Hi Molowo, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008865 when you message.
I chose quarterly price and was charged for a year.
Hi Carrie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008857 when you message.
Just give an upfront price instead of all of these upsells. It's deceptive. Says that sitters/nannies are already vetted. But that's not true.
Hi Tan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Sent out my first request for assistance with getting to medical appointments.
Hi Susan, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
It won't let me add content to the description of my listing.
Hi Laura, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008852 when you message.
Site is difficult to use, unable to verify email because site tells me to wait "months" and unable to upload picture because picture not within guidelines and when I try to change says to try again after some time.
Hi Edward, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008850 when you message.
YOUR CHARGING SYSTEM APPEARS TO BE SET UP FOR CHARGING PEOPLE FOR SERVICES THEY DO NOT WANT OR NEED.
Hi Selwyn, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I don't like all the "Add-ons" and additional charges.
Hi Annie, We appreciate your review. We'll be sure to share your feedback with our management team.
It's difficult to navigate. I've had to log out and log back in 3 times
Hi Sonya, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008847 when you message.
Immediately after signing up for premium I received a slew of phishing texts. Tried to opt out of sale of my information and was met with links in the privacy policy that lead no were and an account update link that gives back a blank screen. Buyer definitely beware.
Hi Jodie, Thank you for inquiring about how to reach us with any safety concerns. Please check out our FAQ article on how to report a safety concern https://help.care.com/s/article/How-do-I-report-a-safety-concern-1560430849909 or reach out to us through FB Messenger and please include Reference Number REV-008844 in your response.
I didn't appreciate that it makes it seem like you can use the platform for free when that's not actually possible. It shouldn't be called a "premium upgrade" if it's actually a requirement to pay to use the platform at all.
Hi Lisa, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am so annoyed that I cannot do anything without purchasing a membership. There are too many options. I hate this site and I will be canceling as soon as possible.
Hi Jane, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
So far, so good! I am grateful for the assistance in finding care for my special friend.
Hi Lynette, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Pretty unpleasant that you demanded payment before any interaction with any caregivers whatsoever. I hope my experience improves.
Hi Jason, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I signed up on iphone 13 and was charged $84.78 WITH NO NOTIFICATION, I agreed to monthly $29.99 and saw no other fees. I am a lawyer, such things need to be prominently displayed.
Afterwards I get multiple errors trying to post and the errors do not make any logical sense.
Hi Stephen, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-008827 when you message.
I am disappointed you have to pay to communicate with the sitter / helper.
Hi Michelle, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Wry broad selection of nanny's/babysitters with various backgrounds to consider. Easy to review and communicate with them as well.
Hi Cheena, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Selection is fairly easy, just have to worry about going back a page loosing all your current selections. Would also be nice to include key searches such as autism
Hi Dean, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Very hard to get app to accept correct credit card data.
Hi Patricia, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008795 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stella, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008866 in your response along with a screen shot of the error message received.