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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The site user friendly but cost a bit exorbitant for one-time use.
I am recently back on searching for Nanny Jobs and haven't spent enough time to share an experience
Hi Truly, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Trying to cancel found other house keepers less then 1/2, price
Hi Scott, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009086 in your response.
We wanted to upgrade with background check it was an awful experience. We wanted to spend more money, with our membership. But you would not credit me my initial payment and then charge me more. I didn't want refund, just to upgrade my account.
Hi Alyssa, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009085 with your message.
Found the listing icons hard to decipher. The site initially asked me what I was looking for without telling me I was actually posting a job, and that I couldn't message applicants without upgrading to premium.
Hi Marin, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009082 with your message.
I found a number of new ladies that I think I would get along with.
I cannot get your app to work, it will not let me leave an end date and therefore will not post job!
Hi Jocelyn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009075 when you message.
I like it, but not being able to access it without payment for first time users, is not good.
Hi Shawn, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The website is fairly overwhelming - Re: Adding a photo to the profile - There weren't instruction as to whose picture should be posted. I'm posting this profile for my mom - should I post her picture or mine (her son) as I'll be the initial contact?
Re: Additional Background checks?
Not sure why I need to pay additional funds for another background check if you've already had applicants screened?
Besides above - thank you for this fantastic website! I'm hopeful for the future.
Hi Rob, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I keep trying to correct my address but it's not working!
Hi Dallas, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009064 when you message.
Somewhat difficult to navigate, must pay before you can do much of anything
Hi Jeff, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009051 with your message.
I think it may be a little expensive for what I need, but I am giving it a try for the convenience. Thank you.
Hi Marcy! We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009052 with your message.
I just wish I could read more about their backgrounds on their listings.
Hi Suzan, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
After I signed up for quarterly subscription, the next page did not make it clear that you were selling me something else as an add on. I thought I was just confirming my care.com subscription and instead added background checks which I do not need. Felt sneaky for a service that is not refundable.
Hi Robert, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009048 when you message.
The website will not work on my phone. I would like to view my options before having to pay.
Hi Karyn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009047 when you message.
Credit card was charged twice for same transaction
Hi Jennifer, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009045 when you message.
I needed help in establishing a business account! NO help available- you need a contact number to be able to assist business customers!
Hi Mary, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-009044 in your response.
I had one applicant when I opened the account. It said I had to upgrade to respond. I upgraded. Now the applicant is not available to view. One direct question. Is this app just another scam? Because I'm really tired of paying for services not received.
Hi Loie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009043 with your message.
Could not get the form to submit until I removed all of the text I sent.
Hello, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number 23122 when you message.
I cannot update my account information on the website or the app, and I am paying for premium.
Hello Nathan, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-009040 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeffrey, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.