On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
$60 a month? Really? Childcare is hard enough to find and expensive enough to keep. So just profit off of that right? A joke. Luckily, I'm desperate, your favorite kind of consumer to target.
The website asked for a rating of experience, which I provided. It did not ask whether this rating should be published. I got an email in the morning asking me to change the negative rating I made, which they had nonconsensually published.
This is the update. The company publishes information without consent. One star.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009186 with your message.
Site said there were sitters available for today. I paid for an annual subscription, but when I try to pick today's date, it automatically reverts to some future date.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009181 with your message.
I paid for service than you want another 20 per month
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009170 with your message.
Back navigation is weird on favorite selection (should remember selection).
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009168_ with your message.
Easy to sign up, quick to begin conversations, good background information in profiles
Over priced and the app is not user friendly! Tried to send an email multiple times and it would not go through! Shocker! No reason you all should ever ask for our phone number either
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009152 when you message.
I had to purchase service just to be told I have to wait 24 hours before I can use these services.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. You should be able to use the account right away so we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009149 when you message.
It should be more friendly and easier to use/doesn't explain the steps well!
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009141 when you message.
I am awkward with any web site. Thanks for helping along the way.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009139 when you message.
Didn't realize expense of site until after looking at all applicants - then find out to get more info - payment is expected. Just inform at beginning about EVERYTHING and why, no big deal! It's SURPRISES that makes it not the best website. Still not sure EVERYTHING I am paying for, but because I saw an individual that intrigued me with her resume, I succumbed to paying.
Registering was easy. Hope the entire process including the caregiver goes just as well.
You have to pay to even look. Then when you pay. No one responds to your messages. What a rip off!
Hi Lily, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I have no idea how to contact you or interview a potential babysitter I would have taken the annual membership but there was no way to try for a month and then go to annual. No interviews have been set up yet. Nor do I know how to change my credit card.
Hi Mary, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009132 with your message.
So far so good. I had an error message after sending a message that was unclear, but otherwise no issues.
Hi Adrianne, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009127 when you message.
I don't like hidden fees by doing add-ons after I select a package
Hi Larry, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I asked to reset password and the page comes up blank!
Hi Leeann, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009126 when you message.
Way, way WAY too many upsells guys. We're just trying to get to a list of caretakers that you've vetted and we can see history of. We don't need to be sold 7 different services, partners, addons etc. please streamline this process
Hi Eric, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Too many add ons. So annoying.
I thought background checks were a part of the monthly subrscription and for them to post on your site.
Disaapointed
Hi Katharine, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Crazy that the site will only do things if your premium.
HI Charlene, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009187 when you message.