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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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We'll see. Jury's out. We've been let down by other organizations.
I'm having an issue with updating my account and I can't seem to get no help
Hello Gene, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-009265 in your response.
Having more detailed information before paying would be helpful. I wasn't sure what I would get after paying.
Hello Denise, We appreciate your review. We'll be sure to share your feedback with our management team.
Terrible experience. I have inserted the right date that I need a sitter for a total of 4 times. Your program WILL NOT get the date right.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-009251 when you message.
Difficult to see what your paying for. Keeps wanting additional $.
Hello Kaycee, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009248 with your message.
I am new to this process. Navigation seems to work smoothly. Appreciate "skip" options to explore process before committing.
Hello Karen, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
- Seems that every action requires an upgrade in membership
- It'll be good to share whats included in basic package + upgrade
We appreciate your review. We'll be sure to share your feedback with our management team.
So far, it's ok. Let's see if I can find a candidate that has 'common sense'.
Thank you for the 4 star review.
Great so far! Now lets get someone to help me and I will be over the moon.
We love hearing this! Thanks so much for sharing!
I am having to jump through too many hoops to get where I want to go.
We appreciate your review. We'll be sure to share your feedback with our management team. If you need help, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009229 when you message.
The continous pestering to upgrade for this feature or that feature is bothersome. Especially after having just spent nearly $200. There could have been a better time or presentation for the options to upgrade. With the popup listing all options, vs several pages of upgrade options before being able to access the site.
So far it's good information. The website is easy to navigate. I've sent some messages. I pray this works out.
Cathy
In the beginning, there are only a few categories to get started and that could be expanded.
I would leave a ZERO star review if possible. Do Not create an account on care.com, they will charge you $155 without notifing you and offer $0 refund. There is also no 1800 number which should've been a red flag. The only way to contact the members are through online chat and email. This website and service is a scam. The sitters I found on this website were less than hiring quality.
Too many alternatives for what I wanted to keep it simple
It appears that the only way to interact with applicants is to pay the exorbitant amount for premium service. All I want is a driver, period. Twice I filled in the application, using 10/25 as my Visa expiration, as appears on the card, but evidently that prevented it from going through. I couldn't resolve the problem because I kept clicking the "Contact" button with no result. I found a phone number online, hoping to contact a human being, but all I got was a robot who instructed me to use the "Contact" button.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009204 when you message.
It was reassuring to be able to instantly see kind, experienced people that could help out my family.
Too early to form an opinion. You sell too many add ons. This nickel and dime process got on my nerves.
Right away tried to charge for additional things, poor interface
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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