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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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So far, I've only paid for service, and that process is not much different than it is on other sites, except Care.com asks for upcharges throughout the process.
Easy to use. Peace of mind was felt when looking for people. The bios were very informative and helped a great deal.
Hi Elizabeth, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I want to sort by only vaccinated babysitters. Cannot easily see this functionality.
Hi Ellen, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009334 when you message.
Seems misguided and I was looking for night nurses and provided me with all daytime nannies
Hi Sea, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009333 with your message.
I have just signed up in order to message care providers. No feedback yet
Hi Dona, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009331 with your message.
So far it's easy to search, hope I get some responses
Hi Megan, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
There is no one to call for issues on the website cuz I can't get it to work many times. I want my money back
Hi Marilyn, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009323 in your response.
I was trying to pay for a three month membership. I received a message that said "Don't Cry,... Something went wrong... return to previous page" so I did, but I got to a page listing providers, not the member shop page.
Hi Mary, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-009309 in your response.
Pricey. Care givers should cover your costs, not care seekers.
Hi Randy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
You made me buy a membership to hire someone and look at profiles? This used to be free. Plus I cannot use my login and had to makeup an email because I used to find jobs and now I am looking for help.
Hi There,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-009301 in your response.
Hyped up to be no charge, but you really can't do much without subscribing.
Hi Teresa, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I have no ever used this service so I am crossing my fingers.
Hi Margaret, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009298 with your message.
The app is impossible. Error codes on every page I had to bust out a laptop just to enter my card info. So buggy so strange!
Hi Katharine, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-009295 in your response.
I felt like I was not informed that I needed to spend an additional $60 for the background checks when I thought that was part of the premium program. Now I've been charged and have no choice but to continue.
Hi Kim, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I'm shocked at how expensive the monthly fee is to post the ad.
Hello Joan, We appreciate your review. We'll be sure to share your feedback with our management team.
Added costs to join service. Not many sitters to choose from.
Hello Deborah, We appreciate your review. We'll be sure to share your feedback with our management team.
This website is very hard to navigate. I selected my favorites but then there is no way to see them. Not a good experience at all.
Hello Lolly, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-009279 when you message
It is tricky for me and in want to cancel the membership now
Hello Lucille, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009280 with your message.
All the options for pricing should be up front. Not every time you click to add to the subscription.
We appreciate your review. We'll be sure to share your feedback with our management team.
Just a little confusing on how to get to my profile
Hello Dawn, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009272 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.