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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Hopefully we will find someone that can assist us with family. Thank you.
Hidden fees. Unclear and not upfront with fees and sequencing of hiring a sitter. Very frustrated at this point. Excepted an easy smooth experience once signing a year contract.
Hi Christina, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009445 with your message.
I don't like the membership upgrades. Once I picked what I wanted, I don't want to see upgrade offers and in fact, I picked the wrong thing and now I can't seem to fix it.
Hi Cathy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Feel like im being nickel and dimed for every service that is available. Some of it should be part of the process and not charged.
Hi Sally, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Your system would not accept my Amex credit card. It said my name was invalid - not correct.
Hi Judy, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009424 when you message.
There is a large selection of givers, I'm glad that you get to meet them first it seems like some of your pages have to way to proceed on. I let you know the rest later
Hi Mark, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009421 when you message.
I paid $155 after seeing they provided transportation for seniors. I have cancer and need to go to appointments every three months. I got an offer immediately, but had to pay before I could accept any offer from anyone. I had the feeling I was the one that wanted the job so decided not to use this person. When I went back to the site a few weeks later...guess what? They no longer have transportation services. Is it a scam. YES, it is a scam. Don't use this site, PLEASE!
Hi Lori, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise, we'd just be like any other free classified site with very little to offer. On Care.com, you can list a job for the assistance you are needing, if you are only looking for transportation services, you can specify this in your job posting. :)
Very underwhelming. At each step, I get hit with additional fees, for features that cost no more money to Care.com. People need help finding help, not getting add-on fees for features you should get with a baseline "membership".
Hi Andrew, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Learning to navigate. Once I paid couldn't find my "list" of possible interest so closed screen. We'll see what I find now that screen is different.
Hi Sharon, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009406 with your message.
I just purchased a membership and am attempting to contact a pet sitter for my two dogs for the upcoming week and after composing the message an "unexpected error message shows and says to try again later".
- Joshua
Hi Joshua, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009402 with your message.
I only need this for a conference in Detroit. It would be great to have a one time fee.
Hi Linda, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I don't want a membership. I want to cancel and get a refund
Hi Vinna, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009394 with your message.
This is the first time I'm using it. Not sure yet.
Hi Donna, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009390 with your message.
Very odd to navigate. The payment system on mobile site would not work; it would error out.
Hi Christopher, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009389 with your message.
Too early to tell but trying to be optimistic. I need overnight help today.
Hi Jeffrey, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009384 with your message.
I have used you several times, because of various reasons, they had to leave.
I have been happy with most of the aides sent to me.
Hi Marilyn, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I bought a discounted quarterly membership and was charged the full price. NOT HAPPY MINUTES INTO MY EXPERIENCE.
Hi Lorraine, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009369 in your response. When you choose a membership, you are billed for the full duration of the membership you choose at checkout. So, in this case, if you selected the quarterly membership, you would be billed for the quarter. :)
Your staff may call me at *******764 to discuss your on-line service. M. Schwartz
Hi Martin, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009359 with your message.
There is no clear instructions on how to cancel subscription
Hi Ajay, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009355 in your response.
I like the site, but you are not sure what you are getting until after you pay for it. I think your caregivers may provide just what we need soon (transportation and care on short trips around the area) and long term maybe more care giving services. I need to search more on how to contact these folks with basic or do I have to upgrade to premium... not real clear.
Hi Woody, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009345 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shirley! We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009453 with your message.