On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am really struggling with this site. I have paid for the premium subscription, haven't yet identified a provider, but whenever I try to circle back to see if any of the providers I have messaged have returned my message, the site routes me to the CareHome to try to make me pay more to set up payment and taxes for an employee. I try to skip that and it won't let me. The app just rolls and rolls. It's extremely frustrating and I wish I had not joined!
It was difficult getting to the next, next and next screen
Hello Mindy, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-00950 with your message.
So far has been really easy. I do need a quick start day so I am hoping I get responses quickly
Thank you for the 4 star review. Good luck with your search!
Hard to navigate, 2 different sections for searches makes it confusing, I cant find my favorites easily and when i like someone I cant always get to their full site, from "me" you should be able to easily access your favorites and you should get suggestions on caregivers right away
Hello Adrienne, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm sorry you are finding the site hard to navigate. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009496 when you message. You can view candidates’ profiles you’ve selected as favorites on the Favorites page. Select FAVORITES in the menu bar to view your selected candidates.
To expensive and doesn't see a sitter that fits my need
Hello Ashley, I am so sorry for your frustration. I understand that you haven’t received as many responses from qualified candidates as you had hoped for. It may be a good idea to take another look at your job posting to see if you have made the expectations and details of the job clear and specific enough. You may also want to make sure that the hourly wage that you are offering is in line with the average wage for a Caregiver in your area. Check out our Help Center article about posting jobs here https://help.care.com/s/article/Overview-of-jobs?language=en_US. We’d also be happy to help. Just click on the Contact Us button at the bottom of the article or reach out to us through Facebook Messenger. Please include: Reference Number REV-009497 when you message.
I was able to find someone for housekeeping very quickly. Thank you!
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
You continue to ask for more money after I've already paid twice
Hello David, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009491 with your message.
Was forced into a subscription to move past the initial screen for finding a babysitter
Hello Andre, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009489 with your message.
I was charged twice for premium subscription and have yet to be refunded.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009481 when you message.
Too many add-ons and advertisements for other companies
I didn't really like signing up for something that's costing me an extra $20/mo. That was confusing. Now I have to figure out how to cancel it.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009476_ with your message.
Absolutely agree to pay Care.com a commission but did not want a membership. Membership costs are extremely misleading, first I'm charged a membership then am confronted with additional charges just to read responses to my post. Not off to a good start by any means!
Thank you for your feedback. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009473 with your message.
I just started, so...ask me again when I've had a chance to use the site?;-)
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009472 when you message.
Still learning how to navigate the site. We'll see how responses to my request go!
More later!
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009470 when you message.
The picture of my dogs was rejected. I have no responses to my ad. I don't even know how many people have looked at it. What kind of access do they have, alerts? I feel like I wasted my money on a membership. And I have premium?! I should have just gone on Facebook.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009471 when you message.
I like the process but am wary of anything I have to pay extra for before seeing the service work.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009468 when you message.
Wow, easy to get started and lot of caregivers offering services - Awesome! :)
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009467 when you message.
I feel I was robbed. The application would not process unless I gave up the promotion. Instead of $59+, I was charged $75 for my subscription. Please refund $15 immediately and contact me at *******232. Thanks, rmr
Hi Reyna, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009459 with your message.
I know have to pay for background checks? I can"t figure out what you do for me. You recommended a young lady who does childcare for a 99 year old lady.
Hi Michelle, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009456 with your message.
I had to create an entirely new email just to set up an account. No one helped me delete my old account so I could use my current email and this is pretty much my last resort for finding child care, otherwise I wouldn't give this company another cent.
Hi Claire, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009457 with your message.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jayme, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. Have you tried posting a job. Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our Help Center article about posting jobs here https://help.care.com/s/article/Overview-of-jobs?language=en_US. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-009505 when you message. Deleting and reinstalling the latest version of the app may also be helpful.