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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Very helpful platform, which will be used in the future
Had to re enter information multiple times to move forward. Site not mobile friendly.
Hello Shayna, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-009034 when you message.
It's hard to get around your site and it is very expensive. I don't know what I'm paying for if I don't pay for the add ons that you suggested.
Hello Samantha, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009024 when you message.
A huge comfort that your service exists/when I saw it. But I feel like your costs are high and your payment options are too limited, particularly for people who are in crisis. There are also a lot of unrelated service add-on click throughs with big orange add-on buttons and the "no thanks" in small font. It doesn't really exhibit a "we care" vibe, especially when you make us go through all of that and then ask us to fill out a rating before you even show us full responses from caregivers.
Hello Micah, We appreciate your review. We'll be sure to share your feedback with our management team.
Quick, easy, and efficient. I got just exactly what I was looking for at the price I wanted.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Didn't realize it would cost me to use this website.
Thank you for the 4 star review.
I don't like that there is no summary PRIOR to posting a job or looking for caregivers that explains the process. I just had to pay to figure out HOW this site works. Where is the up front information that says first you post a job, but the only way the website works for you AT ALL is to pay money up front. Also says background checks, etc, but turns out all that is EXTRA. Also wondering if I am going to have to continue to be a "member" if I hire one of your caregivers. Still no idea about that. Very poor.
Hello Allison, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. All caregivers are required to complete an enhanced caregiver screening to include a background check called a CareCheck to be eligible for our platform.
Id like to be able to unsubscribe from the extras before i submit payments
Hello Kiddie, We appreciate your review. We'll be sure to share your feedback with our management team.
I can't tell how to get in touch with anyone directly. Most profiles haven't been active in a long time and many say "cannot schedule".
Hello Ethan, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009001 when you message.
This website is incredibly broken. I was not able to upgrade acct on website, stalled out, had to use app. I go to message people and instead it circles me back to a main page. On the app it won't recognize zip codes for Puerto Rico.
Hello Daniel, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-008999 when you message.
It was easy to navigate through your app,
And explanation of your services.
Hello Ruby, So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
I don't like that extra services are offered after the premium purchase is made.
We appreciate your review. We'll be sure to share your feedback with our management team.
Very interesting - hope to get a ride to my surgery.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008983 when you message.
Cost vs value. Not a lot of qualified candidates or information on candidates. Too much upselling for things that should be included or you were led to believe would be included.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-56506214 when you message.
There is zero reason why you need my birthdate. Zero. No merchant or subscription service has ever asked that of me or anyone I know.
Hello Tas, We appreciate your review. We'll be sure to share your feedback with our management team.
Still getting used to it. Challenge is we need someone part time and it is hard sometimes from the descriptions to automatically know who wants fulltime work only versus parttime.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008975 when you message.
Too many "options", deceiving advertising, a single flat rate advertised since the beginning instead of add-ons after add-ons would be preferable.
We appreciate your review. We'll be sure to share your feedback with our management team.
I am just becoming familiar to your site and never used any part of it. How can I evaluate your service? By asking this question so early on in our relationship I would say 1) You are impatient 2) Money Hungry
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008969 when you message.
Had to pay $80 just to message caregivers shown in the search. There should be an open forum option to message with caregivers without paying for the full service. This is a one time search for me, so its expensive considering that.
Hello Courtney, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
So so
A little too much advertising things I don't need
Hello Helen, We appreciate your review. We'll be sure to share your feedback with our management team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team