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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I don't like the automatic renewal, nor the next screen coming up to sell me something and try and get me to do auto-renewal with that also, then it doesn't go back to the site
I have not completed my search for help with my sister, but my card was already charged. This is why I placed 1 star.
Hi Marina, We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012102 when you message.
Appreciate finding more local possibilities. The website is quite user-friendly!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Easy to explain what I need and look for a sitter!
Hi Emma, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Bait and switch set up, it is not clear that it cost money to seek care until after going through the set up process. Be up font with costs if you want happy customers. The add on options after payment are obnoxious, really makes me wonder what Im paying for in the first place. The website is outdated, uploading a a photo is difficult. All in all it has not been a premium experience so far.
Hi Chip, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I will write my comments or feedback afterwards.
Thank you!
Hi Mary, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
So far so good. Thank you for inquiring, i appreciate great customer service. Cherie
Hi Cherie, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Make sitters pay for their criminal and motor vehicle reports. Why would it be the other way around? Featured job posts? What are you, a dating website?
Hi Michael, All caregivers are required to complete an enhanced caregiver screening to include a background check called a CareCheck, which is based on the information the caregiver provides to us. It includes:
Social Security Number trace
National Sex Offender Public Website search
Multi-jurisdictional criminal database search
Federal and county criminal records search
Care.com uses CareChecks to help maintain a safe community and their results are not shared. Because our membership eligibility standards for caregivers may differ from your own standards for hiring, we recommend you always run your own background check as part of the hiring process for results that may include:
The most recent records covered by a CareCheck
Additional information such as driving history, traffic violations, and civil records
Your own copy of these reports (as CareCheck reports are not shared)
Visit our Safety Center for more information on the background checks available for purchase. If you have any further questions or concerns, please feel free to let me know or you can visit our Help page.
I took longer than I anticipated, easy to navigate once you get started
Hi Aubrey, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012065 with your message.
I accidentally put in my old phone number, and when I tried to update my new one, it asked 3 questions about places I have never lived. I answered "none of the above" and it said I can't be verified.
Additionally, when I try to upload a photo there is no pop-up that lets me choose a file on my computer
Hi Travis, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012062 with your message.
Account setup was deceiving. It should have been made very clear that payment is non-refundable at the time of purchase. There is something very dishonest and unsettling about a company that would deliberately fail to disclose such important information. These tactics make me uncomfortable doing business with Care.com.
Hi Ruth, I'm sorry to hear your feedback. All charges for Care.com subscriptions and services are non-refundable as stated in our Terms and Conditions. We don’t offer refunds because we’ve designed our services to be used for the full billing term selected. As for the recurring subscription charge, regrettably these charges are non-refundable as well. Our goal is to make billing terms as clear as possible, and we don’t want to surprise anyone with subscription charges (as surprise charges aren’t good for you or us). So, we make attempts to inform you of our auto-renewal policy and of planned charges. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012060 in your response.
Add on this, add on that. Not liking the hard sell.
Hi Rebecca, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am not sure that this is the place to find boarding for a dog.
Hi Duane, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-012052 in your response.
Hi PJ, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012000 with your message.
I'm a new user and had trouble getting the background check services paid for. This was my fault. Once I finally did get it I thought I was paying just for the background services but ended up also getting some other service that cost me an additional $120. I'm hoping that it's worth it but now that I'm trying to do a background check I'm finding it hard to figure out how to do because it just keeps giving me a button for upgrade.
Hi Jason, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012006 with your message.
On several occasions my job posting did not save and i had to re-create 4 times. Very frustrating
Hi Marissa, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012007 with your message.
I was having a lot of trouble signing up for Premium. I kept getting charged and then refunded. I finally figured out the problem, but it would have been nice to have been able to chat with someone to find out that the problem was not on your end.
Hi Rick, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012008 in your response.
Not clear what flows are for free users, easy to get sucked into paying for Premium
UPDATE:
"We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead."
This is an insulting response.
1) Account creation is free and there is a limited subset of features available, albeit with upcharges at every turn. This statement is a weak attempt at defending the platform.
2) The intention very clearly is to have you create an account for free, have you go through the tedium of setting up a search for care, and then sting you with the annual subscription fee. This is a classic pattern used by plenty of other services, but that doesn't excuse its scumminess.
Also, now that I've attempted to use more of it, the sheer amount of automated messages and gotcha upcharges under the guise of keeping your little ones safe are really irritating. What does this platform offer that an ordinary classifieds site doesn't, exactly?
Hi Chris, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Need help deciphering whether listings are open to one-time help or are only looking for recurring.
Hi Margarita, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012013 with your message.
I'm glad to see sitters who can administer medicine, as two of our cats need that.
Hi Barb, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ellen, We appreciate your review. We'll be sure to share your feedback with our management team.