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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I'm not pleased with the initial sign up process and the fact that my "let's get started" info was posted before I was aware of what was happening. I'd prefer time to think about the post and be given the option to approve or save it for later. Instead I have a barrage of "applicants" in my in box before I underatnd how to best use the site. It appears you're targeted to business rather than inexperienced individuals.
I willingly paid for a three month subscription to give this a try. Nowhere when I entered my payment info did it say it would auto bill me again and again. I have now been billed an extra $194 for something I did not authorize.
I have file a credit card dispute and am considering reporting them to the better business bureau! I have no problem with the original fee I agreed to - but the two since then are illegal!
Hi Naomi, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-012205 when you message.
I'm confused :(. After I paid it took me to a random advertisement type thing to pay for something totally unrelated and then never took me to the place where I now can reach out to the caregivers?
Hi Phrani, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012204 when you message.
Keeps closing out my page saying this page is experiencing technical difficulties. Cannot even view anything.
Hi Alexandra, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012196 in your response
Should be able to speak with Care.com agents….no phone numbers listed fir customer care. As a first time user, its not very reassuring.
Hi Artis, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012194 in your response
No emails, definitely sub-par trying to find quality candidates.
Hi Christina, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012188 in your response.
The most aggravating site I have ever tried to navagate. I came up with a screen to choose my plan and found this would cost over $150.00 a year. Every time I tried to message a prospective hire I came to the same screen. How many time do I have to select my plan, or do I have to select a plan. I finally was able to message 1 individual (I think), but have been unable to reach out to anyone else. How do I cancel his mess?
Hi Harry, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012173 with your message.
I do not understand why I paid so much beyond the membership. The fees are confusing.
Hi Karen, We appreciate your review. We'll be sure to share your feedback with our management team.
Hi Grace, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Kind of pushy about adding expenses before I even have any idea of this is a worthwhile endeavor!
Hi Rebecca, We appreciate your review. We'll be sure to share your feedback with our management team.
Payment was confusing. I hit the paywall before I could find any information or ratings/reviews.
Hi Colleen, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012149 with your message.
Too many pop ups to subscribe, be more upfront about these costs.
Hi Katie, We appreciate your review. We'll be sure to share your feedback with our management team.
There is no way to get customer support. I've tried to update my account information but 1) I was unable to do so on the website 2) the online chat function didn't respond for over 10 mins 3) the email I received welcoming me to the premium program did not have have a contact number, as the website suggests, and the email address did not accept replies. Very frustrating.
Hi Rylan, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012136 in your response.
I paid for access to the list of care providers and there was an add on to reach more caregivers. Maybe not needed. Not enough information. I think people coming from Bellevue and Papillion is sufficient. Do I still need the add on?
Seeing a list right away was nice. Everyone sounds good, but you know, there can be problems. I don't want to pay for criminal background check. I am uneasy about what happens next. Phone meeting? Maybe invite to the house?
Hi Marlene, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number RE-012133 when you message.
Very frustrated that I got hit for $324 my first time using this site. Seems more like a money grab than helpful service...
Hi Frank, I'm sorry for your frustration. We'd be happy to review your account with you if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012125 when you message.
I think it's dumb that I can't view messages from possible caretakers without paying for a subscription first.
Hi Molly, I am sorry for your frustration, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership.
Won't accept payment. Nuer book option won't let me change to elder care. I need help. I have been trying to book for two days now I requested a phone call back and have not received one.
Hi Janis, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012121with your message.
Need to ensure that consumers/clients/patients registering understand the process...
Hi Jack, We appreciate your review. We'll be sure to share your feedback with our management team.
Convenient but will take a while to understand what I'm doing.
Hi Ruth, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012107 when you message.
Absolutely horrified with this scam... do not fall for it, many many hidden fees
Hi Breena, We'll be sure to share your feedback with our management team.We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012105 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cynthia, We appreciate your review. We'll be sure to share your feedback with our management team.