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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The only reason why I only gave 4 stars is it asks to many personal questions and asks for payment before starting. Almost past on the going any further, lets hope I don't regret it
Looking for a house cleaner. Lots of choices. Will let you know outcome.
Hi Tiffany, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
It is very difficult for me to do all this on-line but I need someone to help me out and I hope this works.
Hi Deanna, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012305 when you message.
Too many questions after signing up and being a paid member. ALlow people go quickly to what they are here to do. Especially after they are paid member and no longer in free tier!
Hi Anu, We appreciate your review. We'll be sure to share your feedback with our management team.
I signed up for pet sitter and was matched with senior care givers? Starting over.
Hi Nathalie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012304 when you message.
I feel cheated by Care.com. I accidentally checked out with the "Background Check" monthly service and was charged $240 for a service that I did not intend to buy and they will not refund me. It was very confusing to understand and navigate what you were buying on their site with no descriptions or details on the different premium packages and no "verification" page to confirm your purchase before being charged. Would not recommend.
Hi Gabrielle, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It was very hard not to pay for extra things I did not want. In addition, it was very hard to leave this one star review.
Hi Veer, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012277 when you message.
It is crazy how you cannot do anything unless you pay again and again!
Hi Joann, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Very easy to use website. Looking forward to seeing how the caregivers work out for me.
Hi Joann, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Really difficult web page to work with. Hate that I can't speak with a person and ask questions, especially regard extra costs. Can't see a listing of all extras and work from that one page.
Hi Luann, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012265 in your response
Some confusion on the option to cancel anytime. I got sucked into a 6 month subscription, and prefer you not say cancel anytime. It's confusing. You get charged whether you use service or not.
Hi Barbara, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-012263.
Looking for a way to post myself as a caregiver, not looking for caregivers. How do I edit my profile as a potential employee.
Hi Dawn, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012249 in your response
Cancellation less than 24 hours before needed booking and being unable to book again is not right.
Hi Letycia, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-012245 in your response.
I upgraded sp I can message and yet it won't let me. Plus my experience in past is the list generated is 85% people who do not fit what I am looking for.
Hi Susannah, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number____________ when you message.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012242 when you message.
I feel duped being charged $20 more a month when the verbiage made it seem like the total would be $20
Hi Jesi, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012236 with your message.
I was reading the site for information. I wanted to be sure that it was reputable for finding the right care givers for my parents. While in the process of reading about the premium subscriptions. My credit card was charged 3 times. $48, $240 and $131.40. I did not receive notification of the purchase until I received an alert from my credit card company. I asked a customer service representative for a refund and they said no because of policy 8.6. I asked to speak with a manager and was directed to the laptop site. I told the representative that I will not be using their services, (not even to the end of the month) and I canceled my account. I told the representative that I would not delete my profile or the app until I receive the refund. They rudely disconnected the texting session. So easy to hide behind a screen. Not very user friendly. I do not recommend this site to anyone. Do NOT enter your credit card until you are completely sure that you want to use the site.
Hi Amy, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-012235 when you message.
It is a bit confusing having to jump all over. Also I do not have a smart phone.
Hi Jimmie, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012229 when you message.
Not easy to communicate quickly also too the availability of individuals are not easy to figure out
Hi Natalie, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012220 when you message.
Looking for a pet sitter. It's dumb that Pau options are by the hour and not by the night. Rovers sitters are way more affordable and Rover is free to use.
Hi Brittney, We appreciate your review. We'll be sure to share your feedback with our management team.
Seems easy to navigate- best test will be the people we interview!
Hi Sean, We love hearing this! Thanks so much for sharing!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012307 when you message.