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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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You deleted my previous account with no warning making me loose weeks of cater search. Now I am in trouble because to am unable to re-contact the chosen one. You deleted it because my personal informations were non precise. I re-created the profile and I CANNOT fill my ireal n formation because your system again "cannot verify them". Trusting you, have been a disaster, so far
Only started. The website is fine. I'll see when we get responses and care in place.
Hi Lara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012387 with your message.
Had belonged for 10 years then have had trouble finding people in our new area (tehama county) for 2 years now so hoping it works better now.
Hi Sandy, Thank you for sharing your feedback. I'm so glad to hear you are having an easy time using the site!
I don't like when you go down the list it goes all the way back to the top of the list when you go back to look at others
Hi Janet, We appreciate your review. We'll be sure to share your feedback with our management team.
Your website is one money hungry site. Everything I try to do I'm prompted to send you more money! OMG I'm so tempted to report this to the FTC and BBB. Any extemporaneous charges to my credit card will be contested. I understand you have to run a business and make money but for Christ sake you're really ripping people off.
Hi Breanne, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-012385.
It's very easy to use and I look forward to a successful experience. Thank you.
Hi Celia, Thank you for sharing your feedback. I'm so glad to hear you are having an easy time using the site!
A bit confused how applicants get my listing info.
Hi Don, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012381when you message.
It's very confusing I ordered a tutor for my daughter her name is Miriam but it wouldn't even let me put the days I want to put in I don't even know if my payment went through or not I need to speak to a representative my phone number is *******330 please respond quickly
Hi Jacquilyn, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012373 when you message.
I'm frustrated at not understanding how much all this is going to cost. Thus far I've been asked to keep paying money and had no help.
Hi Becky, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference NumberREV-012360 when you message.
Difficult to search those who can board a bird. Everyone comes up, not just those who can board. And "available immediately" doesn't seem to mean much.
Hi Cory, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012355 when you message.
Did not want, did this is error. No refund? Not happy, will dispute with CC company!
Hi Lynn, I'm very sorry for your frustration. I would be happy to review your account with you. If you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012356 when you message.
I have had an easy experience using Care.com so far. It is frustrating that background checks are not included in the cost of a membership.
I try to sign in. I need to talk to someone but after a 30 min chat everything drops. I only got 3 messages in 30 min. Rediculous. Cancel my 30 mon old service now.
Hi Elizabeth, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012352when you message.
The website has lots of little glitches that happen. For example I just clicked send a message for a care-giver and instead it went to my account page and poped up this feedback request.
Other buttons on the site have not worked for me.
I really dislike how the website funnels you into a search, only to have you register and then pay - feels scammy. If I didn't have freinds use the platform I would have avoided it just based on that.
Needs to be more clear on pricing.
Needs the ability to not auto-renew subscriptions.
Hi Ryan, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-012350 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Signed up to care.com last month. Paid the premium amount in order to contact a nanny of interest. I didn't realise that it was a subscription and was charged yesterday so immediately contacted them to ask to get my money back as I no longer have any use for the website. They refused to refund me saying that they do not offer any refunds under any circumstances and that they aren't able to. Reading their terms and conditions, there is a clause which says
"To the extent permitted by law, Care.com does not provide refunds for purchase cancellations. However, Care.com may in its sole discretion issue refunds or credits when it believes they are warranted."
Instead, they just kept telling me that I have use of the service until 21/03 and this will help me find what I am after. I have expressed that I have no need for the site anymore, however, they will not back down. In addition to this, I used the chat function online and the staff member ended the chat abruptly after I pleaded with him to refund my money and said that there was nothing else he could do and he would have someone contact me. Such a rude person!
Hi Sarah, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further please reach out to us and include Reference Number REV-012346.
It's very frustrating to not have the ability to look for people that are full time nannies. There are a lot of babysitters that you have to wade through
Hi Rick, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-012336 in your response.
It's incredibly hard to get help fixing an issue since you offer no phone number. SUPER frustrating.
I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012324 in your response.
I am new at all this need help with my wife, she does not like me dragging her out of the house all the time. Don't want to be home alone.
Hi David, Thanks for sharing your feedback! I'm so glad to hear you are having an easy time using the site!
The $240/year charge is just sort of snuck in there, you need to state that up front. I don't have a clue what I just paid for and I won't pay it again. I simply want to hire a caregiver for my sister, make it easy for me to do that.
Hi Keith, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I felt as though you were constantly adding other options and I found myself reading very closely to avoid ending up with lots of things I did't need.
Hi Jeanette, We appreciate your review. We'll be sure to share your feedback with our management team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Diego, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through Facebook Messenger. Please include Reference Number REV-012393 in your response.