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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Guidelines for pictures are a little tough to meet.
It's just so spammy with all this stuff popping up left and right, distracting from what I'm actually trying to achieve. The onboarding also dropped me into a totally different UI/UX experience that looks 10+ years outdated, and had me confused about whether I was even still on care.com
Hi Steve, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012018 when you message.
Too expensive just to be able to look, and way too may add on 'options' makes the site seem money hungry and less interested in helping connect client to caregiver. Then to not find anyone in my area. I have a profile that I had previously created when looking for pet sitting jobs in college, the website would not let me manage and alter this profile as someone looking for care instead of looking to be hired. So I had to create a whole new profile.
Hi Angela, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise, we'd just be like any other free classified site with very little to offer. At this time, there is not a way to switch between account types. We do require you enroll in a family account or a job seeking account based on your needs.
I feel the site has not been transparent regarding costs.
Hi Victoria, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I have been trying to secure an account to vet sitters on Care.com for 2 days now. Whether you are diverted to another page to upgrade, an add pops up for care.com that takes you through another process for finding sitters quick and then another fee. NOTE - I've already paid to upgrade. I am simply just trying to see what that gets me now. Everything is a la carte.
Hi Alex, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012026 when you message.
Website is really hard to use, too many forced choices and dark patterns. You should focus on the tasks your users actually want to complete (browse caregivers, switch easily between hiring caregiver and providing care account, etc) rather than promoting your business goals so blatantly. Do you have a UX team? Listen to them!
Hi Lindsey, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012027 when you message.
So far ok. Don't like the fact you try to keep adding on to services instead of just putting everything up front.
Hi Nancy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I would have liked a way to directly contact Care.com
Hi Susan, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012031 in your response.
So far I'm just browsing through caregivers and have found 10 or more that I would like to contact, so I updated my subscription to premium so I can begin to contact caregivers
Hi Tiffany, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012034 with your message.
This website is a scam. NO REFUNDS even if their business sucks! I spent 150 for nothing! I even didn't hear from the Nannies I contacted. I paid the membership expecting getting in touch with Nannie's and from all the Nannies I contacted just one reply saying wasn't available. Super frustrating at least expecting to get a sincere refund of the second month I won't use 1 because is useless 2 no costumer service 3 doesn't work! Their answer was I had to make a job offer but I paid this because the website told me I could contact the Nannie's. Very sneaky and scammy way to make business hurting the pockets of families. Absolutely disgusting. Care.con stole from me almost $150 that I could've use buying clothing to my kid, or food or something that my son needs. Please parents don't use care.com. Dishonest sneaky thieves! I wish I could rate this website with 0.!
Hi Xiomara, I'm sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-012035 in your response.
The search is just horrible. Some filters showup and some do not. For example, I did search for after-care filter once but when I wanted to do another search, it disappeared. Also, searching for one-time babysitters just goes into infinite loop.
Hi Anitha, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012036 when you message.
Did not want addition, trying to cancel and difficult
Hi Diane, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012037 when you message.
I can't find the settings tab at all and I have no way to change the location at all.This site is hard to use.
Hi Sarah, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012039 when you message.
The way you describe your membership privileges of doing background checks is very misleading, and I would have to believe that's intentional! I despise companies who have hidden additional fees for services they say come with simply upgrading your membership to premium. I wasn't aware that there would be even more charges after upgrading to premium, and there was no obvious way I could have known that. Had I know that I would have to pay an expensive additional upgrade fee for background checks, I would have never joined. Very disappointed with the way your fees are set up. It's super sneaky, and it makes me wonder about the ethics of this company!
Hi Erika, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I would have liked to understand the process in advance - it seems anxious to get my cc info and THEN tell me how it works
Hi Meg, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012042 with your message.
I don't like having to pay before connecting with care providers.
Hi Jennifer, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I love that there are recommendations, and I'm able to get quick responses! There are also ratings, experience duration and pay, which is fantastic up front. However, statuses are not up to date, so a lot of back and forth which takes time, and many profiles do not have recommendations but I am unable to filter those out. Not everyone also has a photo, and my filter showed some without a photo. My last inquiry is about the Care background check and fee. I did not realize I would have to pay to message anyone, and then I learned that I should pay extra for a background check. I'm not sure what I'm getting for the Care background check and $90. Otherwise, I'm grateful for the resource. It would be great to know who I can trust, and who is serious and qualified. Almost there with certs, but do they have newborn experience and for how long? Can I reach out to those recommendations people or are there other referrals? Thanks
Hi Kelly, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Your subscription service has several steps that are commonly deemed as deceptive or "dark-web methods". Hard to subscribe without unnecessary add-ons.
I just selected the 12.00 button for 67% off for the month and have just been billed 155.00 for a subscription. Please refund my money. This was not what I selected. It appears to have scammed me.
Pretty easy, we'll see how the caregiver quality holds up
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie, If you received a message that your photo wasn't approved, review the following guidelines and submit a new photo:
Look professional and keep it family-friendly - Don’t upload a picture that displays nudity (such as a bathing suit, shirtless, or a child in a diaper), alcohol, tobacco, or offensive behavior.
Clearly show your face - Share a photo of you or you with your family. Do not upload images that obscure faces with a hat, sunglasses, or face mask (other than for religious or cultural purposes).
Original images - Don’t upload an image that has a collage, filter, cartoon image, writing, or markings on it (such as names, copyrights, filters from apps, and glamour shots).
Orientation - Be sure the photo is oriented correctly and is of good quality (such as good lighting, not too dark, and the face is not cropped out).
All photos should adhere to the photo guidelines to ensure Care.com is a family-friendly, safe, and welcoming community.
Here is a link you can use to see the pictures that would be approved. :) https://help.care.com/families/s/article/Why-wasn-t-my-photo-approved?language=en_US