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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Paid for a one month subscription, couldn't get into my account 2 days later. Tried to go through 'forgot my password' route but the website says we'll send you an email to reset your password, never sends an email. Tried contacting them, all emails are not monitored.
I pay for the website and then I pay the worker? I like the website but it's a little confusing.
I like that prospective caregivers are easily available to view on your site
No info at beginning of website as to how it works. Get a list of people but then have to pay to respond. Says you can cell at any time but then payment says not refundable.
So many offers to enhance joining. Otherwise, very good.
It's confusing and frustrating to go through the payment process with so many add-on features.
I choose sitters I wanted to consider, subscribed and I'm back at zero with all options requiring more pay than I initially agreed to pay.?
After subscribing there are [pop ups for extra fees for things that were thought to be included in membership. Like background checks and security measures.
Hi Melissa, Thank you for your membership and your feedback. I am sorry you felt that the background check fees were not clear. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. If you have any question please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011940 when you message.
My cleaner, Stacy is absolutely awesome! She has become a good friend that I look forward to seeing everytime she comes.bb
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I don't trust your company anymore and decided I no longer want to sign up. First you charge me for a subscription and then you ask for a $60.00 additional to do some check? NO THANK YOU! Not trustworthy!
Hi Brenda, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-011926 when you message.
Very easy to follow. I love that you show pictures..
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Just getting started. Will know more after I hire a care giver.
Hi Robert, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Not sure so far. A little time-consuming with the prompts to additional services and costs.
Hi Kathy, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
The "extra" options are a bad idea. It is frustrating trying to accomplish the one thing you are on this site to achieve - getting responses from people interested in working with you. We will try your service for one month and then will post on media platforms about the really poorly designed process you employ.
Hi Clifford, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011906 with your message.
What I signed up for and what I got charged for where confusing and not the same. I wanted 1 year premium. Not over 400.00 dollars worth of …I do not not know what!
Hi Susan, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011896 with your message.
I didn't realize I had to pay extra for background checks etc
Hi Lauren, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I did not sign up for a premium package who to call
Hi Marsha, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011894 in your response
I canceled my service in October 2022. I noticed two weeks ago that I have still been being charged. I called every number only to be directed to the website. You get to the website and can only sign in if you have a paid membership. It acknowledged that I am no longer a member (eventhough they are still charging me) and I cannot get past the log in. I replied to the email confirming my cancelation and every email I can find online only to be sent an auto reply that says they no longer monitor this inbox. SCAM. My final option is to close my card. I will find a way to get my $40 × 4 back. I will post on every site and news outlet until I do.
Hi Edelmira, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-011884 in your response.
Your page to agree to automatic withdrawal of fees in deceiving, as it also added an add-on monthly fee I did not want. After chatting with someone they said it could not be removed.
Hi Jacques, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-011882.
It said join for free with limits. I chose that option. I get shown people, go to the next page and there is a membership sign up and no way to get off the page and proceed without signing up. That seems disingenuous. Either it's free or there is a membership. It can't be both.
Hi Sophia, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janet, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011945 when you message.