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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It kept asking me to upgrade and I couldn't figure out how to keep the basic deal.
Easy to use and provided several experienced caregivers.
Hi Jack, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Tough to figure out how it works for a family - still not sure I completely understand.
Hi Lisa, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-27679 with your message.
I was CHARGED FOR 1 WHOLE YEAR WITHOUT SEEING THE TOTAL FIRST! In the screens prior it broke it down monthly. It said "cancel any time" and the fine print said no refunds. I did NOT approve the full cost of a year being charged to my card. Very misleading sign up. Disappointed in this site and will be calling to get my money back.
Hi Amber, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. You are shown before you purchase that the membership you choose is billed up front and you agree to purchase the full membership you select before your check out.
I found it interesting that I had to pay a membership fee for 12 months first AND I didn't know what I was paying the membership fee for. Smh
Cannot edit Job search location no matter what I do, includuing closing job and starting an entire new account!
Hi Charlie, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011853 with your message.
Dont understand why we still have to pay or background checks? What does my subscription offer for me and my family?
Hi Dayana, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It’s important to understand what you’re getting when you choose either basic or premium.
What your family can do with a Care.com Basic Membership
Basic membership allows families to try our services at no cost, and you can:
Set up your account
Post a job
Search and view profiles of local caregivers
See every caregiver who applies to your job and view their profiles
Send automated “no, thank you” messages to prospective caregivers who have applied to your job and won’t be hired for it
Use site tools and resources — hiring guides and rate calculators for nannies, babysitters, and more
What your family can do with a Premium Subscription
A Premium subscription includes all of the features of a Basic membership, plus the following:
Contact caregivers directly to schedule interviews
Request and have access to results of all background checks
View and reply to applications and other messages received from caregivers
Access to LifeMart Discount Program
Sign up for the Unlimited Background Checks add-on
Discount on HomePay tax services.
I am just starting, and I have not encountered any issues, yet.
Hi Caretha, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011850 with your message.
Its ok, but I really don't like the amount of spam I get
Hi John, We appreciate your review. We'll be sure to share your feedback with our management team.
Childcare is already expensive. Now we pay for the privilege of finding a caregiver that will fit well with our family.
Hi Catherine, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It would be better if you quit interrupting my search!
A little pricey when I'm unsure if I'll even use the caregivers. As
I am super nervous leave my infant and older child with anyone other then family. But I'm out of options at this point with ageing parents and siblings who wont help.
Hi Jessica, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011841 with your message.
So far it has been easy to use. I will see the quality of care that we receive,
Hi Michelle, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I didn't want to buy the service. I want to cancel.
Hi Carole, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011838 with your message.
I'm searching for live-in companion for myself and housemate. This site does not have good scheduling solutions for live in search.
Hi Nancy, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-011828 in your response.
Choice of. Caregivers and house cleaners seems great. Paying for my membership was a bit buggy but it finally worked.
Hi Catherine, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
You overbilled me on several occasion and then when I pointed out that I had cancelled my membership but was still being charged you said we don't do refunds. Funny things is I wouldn't call it a refund when you took the money without my permission.
Hi Stephen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Easy to use. Great number of caregivers to select from.
Hi Michelle, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Well - the website is clear and easy to use. I will be seeing how effective it is in actually finding care.
Hi Ruth, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
It is really frustrating that i cannot hire a sitter without "upgrading" to a premium membership. I should be allowed access to basic features. When i go to hire, i keep getting a message that says "technical error, that's all we know! Try again or upgrade to premium membership!" This has been happening for a week. It is clearly designed to not work so that the user will be forced to purchase a premium membership. I think that's pretty crappy and will immediately cancel after i hire my sitter and move to contact them directly. Scam. Shame on you care.com team.
Hi Melanie, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pam, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.