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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Did not mean to purchase app. Very upset it is pending my bank account. I didn't know I was actually paying - there was no "check out"
Please cancel any payment use of this app.
I've paid several times to be able to message an individual and you still want more money. As soon as I find someone I'll be canceling and so regret even using this site. No customer service and not sure how to cancel as there are no straight forward explanations. Very displeased.
Jackie, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011795 in your response.
I am getting caregivers for the wrong location and don't know how to change it.
Hi Pk, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011793 when you message.
The site is not conducive to changing profile needs like from caregiver to Family in need of care. Also, when signing up for care, and before hitting the "continue" button, it is not allowing going back to any pages prior to change criminal back ground checks annually instead of monthly.
Hi Janessa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011792 when you message.
Haven't used it enough to note exceptional good or poor experiences.
Hi Leslie, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011769 with your message.
This is my first time using Care.com and it just seems to me that money is all you care about. The pressure of upgrading to receive messages, upgrade for this and that. Yes! I am going to try the babysitting service because I indeed do need a sitter but I shouldn't have to pay more to received messages from potential sitters.
Hi Dorian, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
WARNING: Read reviews before using this company! Care.com has the worst customer service I have ever dealt with. It's impossible to get anyone on the the phone and when making an inquiry online, their help form blocks you until you go through their FAQ multiple times. Even after submitting an inquiry, they send the same message over and over and never actually answer any of your questions. From the looks of it, many have been scammed by this company as well. I wish I had read the reviews before wasting my time.
Hi TE, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011761 in your response.
I find the membership info a little bit deceiving. I felt I had read it was $8.95 a month, but when I actually got down to put in CC info, it was $38.95.
Hi Tricia, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Pretty easy to use. Will add a star once I have the opportunity to use the service.
Hi Tim, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I didn't get a confirmation after I paid and signed up
Hi Catherine, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011703 with your message.
You should be more clear that a person needs a premium membership to do what it seems like is the basic purpose of the site, rather than letting them start and forcing an upsell later.
Hi Nicholas, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011685 with your message.
It's frustrating that you post a job but can't respond to an applicant unless you upgrade.
Hi Jyllene, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership.
Annoying that you charge to message.
*I made an account and posted an ad, so I am certainly ready to hire someone... I did pay for the premium membership but your reply would not have gained my business if I had not already subscribed. You should at least allow us to read messages and not reply until we pay. Just a suggestion.
Hi Julia, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011672 with your message.
I think i paid twice due to your tech issue going to have to call you now
Hi Melinda, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011670 in your response
I have certain questions about the website but there is no way to contact a representative in person as far as I can tell.
Hi Liesl, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011668 in your response
Pretty good thus far! Enjoying the interface and the customer service.
Hi Anthony, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
They take all your money for nothing and will tell you that they have no refund policy.
Hi Najib, I am sorry for your frustration. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011667 when you message.
I am forced to sign up for a premium subscription just to leave a recommendation for a careworker. I have emailed several times and chatted unsuccessfully. I will not be using your services in the future.
Hello Lakita, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011664 when you message.
Don't like having to pay to just to find out if a caregiver is interested. Should happen only if care is agreed upon.
Hi Peggy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Fees are sneakily thrown in there and the auto renew on a one month subscription is sneaky as well.
Hi Magdalena, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-011657.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amy, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011810 in your response.