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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Trying to sell you on everything and make money off every little thing imaginable.
I prefer to talk with an agent for better clarification. That's why I rated you low.
Hi Paulette, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011649 with your message.
Access to great candidates. The filters work phenomenally!
Hi Mara, We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I can't delete my acct without paying so I am trying to use my husband's account to contact customer service. This is ridiculous.
Hi Jordan, I'm so sorry for your frustration. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011642 when you message.
Your website and app are both not working right after I paid over $60 to book a caregiver. Would not recommend to anyone at this point. Help with this issue didn't resolve anything
Hi Danielle, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-REV-011641 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Very simple to get started and reasonably priced. Thank you.
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Membership information programs should also be available to view on home page and a chat with representative feature.
Hi Teresa, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
I was billed before I hit the pay button. Now I have to call you all to give me a credit.
Hi Zavrina, We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011634 when you message. Please note, the first charge you see may have been a preauthorization. Often times the site puts a transaction hold on your credit card for the amount of the subscription. This is a temporary pre-authorization hold from your credit issuing bank. This is a common practice for validating a credit card before running a transaction. You may have been only charged once.
You were able to find people but frankly, it's too soon to rate my experience.
Hi Teresa, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011630 with your message.
Adding additional charges post subscription feels bait and switch.
Hi Matthugh, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I don't know what I'm doing. I wrote a several paragraph explanation to Beatriz R (the page said I had a 5000 character limit.) It looks like it might have only sent her the first paragraph. I wrote another short message to her about the job, and that's when I noticed that the first message might have been cut off. It will not allow me to send another message with a short explanation. Anne Ross
Hi Anne, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011619 with your message.
I'm trying to find a house manager which I know is possible on your site and all I keep finding is housekeepers and nannies because your search sucks so much.
Hi Alex, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011618 with your message.
Too many pop ups like this one that have delayed my ability to start my search
Hi Mary, We appreciate your review. We'll be sure to share your feedback with our management team.
A little hard to navigate, but my daughter helped me
Hi There, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011614 with your message.
It's a bit confusing. It would be better to just say up front sign in to premium to schedule care and here is how it works: Pay us, pay them.
Hi Eileen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It should be more clear what is offered for a fee.
Hi Karen, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. Please send me a private message on Facebook or Twitter with your full name, email and city/state you enrolled with if you like me to review your account with you.
I downloaded the ap. When I got to the background check page, I attempted to choose "no thank you" no luck. Tried "skip" no luck. Apparently the only choice that actually works is spending another $40. Not happy'
Hi Sharee, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011594 with your message.
I cant change my address on the app or on a desktop, I cant find a customer service chat or contact number.
Hi Casey, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011589 with your message.
Selecting hours for care was extremely difficult for an over night shift. Payment options unwieldy
Hi Macdonald, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011582 with your message.
Just started, but dont like being bombarded with offers.
Hi Jaimie, We appreciate your review. We'll be sure to share your feedback with our management team.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrew, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011650 with your message.