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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Maybe they are ok for caregivers which how they started. The offer housecleaners now and none of the ones I contacted responded. One that was double my budget contacted me instead which was weird. I read through all the profiles and most were not accepting jobs or didn't work in my area. So I cancelled my subscription 2 weeks after creating my account (8/12/22). My husband thought the bill for Care.com was for healthcare products so he just paid it for 5 more months! Almost $200 for no service. I remember cancelling because they asked why and I wrote a detailed explanation including how their website showed other "Relevant Profiles" that were all babysitters and nannies when I was looking for a housecleaner. Apparently the cancellation didn't happen so I had to do it again today (1/30/23) when I learned they were still charging us. It takes about 5 windows of them trying to talk you out of cancelling. I would never recommend this site to anyone. A friend said they worked out well for finding a caregiver for a parent with dementia. Wonderful idea, horrible execution — at least regarding housecleaners.
On my phone I can clearly see people's availability, but unable to see that using the site on my laptop?
Hi Amanda, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011569 with your message.
There is no place to chat or call without leaving a screen. I just paid for a quarterly membership, which I thought included background checks, and now I'm asked to pay $20 more for background checks. I'd like to know what my $38 buys?
Hi Karen, A Premium subscription includes all of the features of a Basic membership, plus the following:
Contact caregivers directly to schedule interviews
Request and have access to results of all background checks
View and reply to applications and other messages received from caregivers
Access to LifeMart Discount Program
Sign up for the Unlimited Background Checks add-on
Discount on HomePay tax services.
The website is easy to navigate but I would have like it explained that I would have the opportunity to message caregivers after payment. I found that confusing and a bit scary
Hi Mary, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Not a single house cleaner fit the suggested criteria (in terms of average wage) and unless I crafted the search carefully, no results would pop up (for reasonable terms like kitchen cleaning, bathroom cleaning, etc.). Very, very disappointing!
Hi Walter, I'm sorry to hear you have not had luck with the service. I'd be happy to review your account and offer some tips. Please send me a PM on FB or DM on Twitter with your full name, city/state and email address.
Could only get this far. Don`t understand pricing and no phone number
Hi Pat, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011554 with your message.
Care.com closed my account because there was an issue with how I entered my address. Absolutely absurd thing to do without any further effort to clarify. I created a new account but I'm fully expecting it to be shut down again and have my premium subscription be a complete waste
Hi Timothy, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through Facebook Messenger. Please include Reference Number REV-011552 in your response.
Your site is confusing as to the actual cost of what I agreed to. What I added to the initial cost of signing up does not add up. I thought I was adding a yearly charge for the added background checks which was discounted. But it added a larger amount that I thought would be charged. It went from being $131 to more that $343.00. This is more than a $200 increase for an additional item. There is also no list of what I have paid for. Please contact me now as I would rather cancel than be treated like this.
Hi Diane, Thank you so much for your feedback; I'm so sorry for your frustration. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011551 when you message.
Signed up with my email and then could not continue without paying a member fee. This was very sneaky, no disclosure that you need to pay to use the site. TV commercials make it sound like its free. BAD
Hi Laureen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Elder Care for my 83 year old Mother with Dementia. She needs assistance with meal preperation, light housekeeping and Rx administration.
Hi Antoinette, We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011548 when you message. You can also check out this article about how to post a job. https://help.care.com/families/s/article/How-do-I-post-a-job-1560430846998?language=en_US
The website is annoying. For example, it won't allow me to change my address without registering a new email address and entering birthdate.
Hi Crystal, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-011547 when you message.
This is a great way to offer care of most kind, but the add on services are too expensive.
Hi Tracy, We appreciate your review. We'll be sure to share your feedback with our management team.
A lot more added expenses than I was led to believe as I began signing up
Hi Wanda, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011537 with your message.
I can't figure out how to message an applicant back -
Hello Heather, We appreciate your review. We'll be sure to share your feedback with our management team.
Didn't expect it would cost anything. I do not want to renew once I find a caregiver.
Hi Susan, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011536 with your message.
I was confused about whether I was required to purchase the membership.
Hi Greg, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011521 when you message.
IT's confusing and I didn't like the way your page probably has everyone signing up for premium, when they didn't want it. So please fix my page to just month to month NO PREMIUM
Hi Elizabeth, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011516 when you message.
The bait to pay tactics are not appreciated. You should clearly state upfront the price you are gouging the consumer to have access to a list of people. Also, one would assume that price would have some guarantee that the candidates were background checked when they signed up to be part of your list, but no, you want to charge the consumer again for a background check. There is a lot of greed going around in the world right now...
Hello Erik, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011514 with your message.
Website is kind of old and clunky. AND there are way too many offers to take more of my money
Hi Matt, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-011505 when you message.
Its too complex. Searching and searching for nanny. I dont think im getting my money worth with this website.
Hi Elisa, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-011503 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cari, I'm sorry to hear you have not had luck with the service. I'd be happy to review your account and offer some tips. Please send me a PM on FB or DM on Twitter with your full name, city/state and email address.