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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I think people looking for caregivers shouldn't have to pay to even see the messages that were sent to them.
Forced upgrade to account felt deceitful - I would rather know about it before posting the job. Added subscription model needs rethinking - makes customer feel taken advantage of when we're already about to go spend money for a sitter
Hi Catie, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011501 with your message.
I need to work with it more to know for sure if it is good.
Hi Debbie, Thank you for the review and membership.
I am completely appalled that there is no live customer service
Hello Carol, As an online-based company, we utilize our online capabilities to the fullest, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011486 with your message.
Just upgraded my account and it seems like there is a bunch of features that you need to pay extra for that wasn't stated from the beginning!
Hi Nick, I am sorry you are frustrated with the add-on features. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011487 with your message.
A little confusing that I need to subscribe to Core.com
Hi Donald, I'm sorry for the confusion, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011470 with your message.
Your page is too complicated. You ask for too much right in the beginning sometimes a person need to experience the service first before they commit to all that plans and payments.
Hi Adeela, I'm sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011469 with your message.
Too many add-ons to the process. Not very customer friendly so far
Hi Carmen, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011468 with your message.
The pricing is ambiguous. I would prefer to speak to someone on the phone to get answers to my questions.
Hi Fylis, As an online-based company, we utilize our online capabilities to the fullest, we'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011438 with your message.
Hard to search caregivers for experience. Sign up was complicated and confusing. Also, I am supposed tog et this service for free through my employer, but the sign up process never asked about that.
Hi Amy, If your employer offers Care.com services. Please reach out to us for assistance, you can reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-011437 when you message.
Tricked me into getting premium when I did not want to
Hi Julian, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011430 when you message.
You tell me I have 10 applicants to view but I need to sign up for Premium. So I do and (in addition to selling me on more sevices at more $) you send me back to the beginning of the general list of available Caregivers. I have not yet been able to get to the 10 applicants.
Hi Jim, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011429 when you message.
Very easy to load information in and results seem to follow as you say. Bravo, Care.com!
I am not sure totally what I am paying for. Is it one time fees, reoccurring, how is the provider paid. I have more questions that answers. Time will tell I guess.
Worst service ever. Your sitter declined in evening and now I can not book other sitter for tomorrow morning
Hi Rishu, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011416 when you message.
The website is difficult to use. We are looking for a Senior caregiver near our home. When we apply the filter for"Within 35 miles,'' only two names appear. That must be wrong, but we've tried it twice.
Hi Lisa, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-011407 when you message.
I'll basically write what my daughter told me (and posted in FB).
She was a caregiver about 5 years ago and used your site to offer her services. She later got into a different line of work and hasn't touched her account since. Fast forward 5 years later to now, and she helps take care of me and my husband, and I am the primary caregiver to my husband. I have a heart condition and was in an unfortunate position where I had to be rushed to the ER, which left my husband alone. While I was away my daughter tried her best to find emergency elder care services. She eventually tried to go to your site in hopes that she could find someone available to be there for my husband while I was in the hospital.
She went to your site, clicked that she was looking to "find care" (NOT "find job"), and when she got to the part where a sign up was required it flagged her email as already in use. So she logged in and immediately got a page where she was required to pay $18.99 for a background check as a caregiver on their site. SHE DOES NOT NEED EMPLOYMENT! She originally selected that she was looking for care services from the beginning. But the page provided NO OTHER OPTIONS! Only to pay the fee. She couldn't even access her "Settings & Privacy" area to close her account. Because if she clicked it it just took her back to the background check fee page. The only thing your site was trying to FORCE her to do was pay your $18.99 background check fee. Not even an opt out option to close her account.
You took an already stressful situation for my daughter and made the situation so much worse. When my family needed your services the most you prioritized your own monetary gain over the safety and care of my husband. You should be disgusted and ashamed of how you run this site. This company has made it clear to me and my daughter where your priorities lie.
Hi Suncha, Thank you for your review. I am so sorry that the member was unaware that Care.com requires separate accounts for members seeking care and members that are caregivers. For assistance, please have the member reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-011406 when they message. I would be happy to help.
Getting help with issues on this website is frustrating. I have a couple of clarifying questions that aren't addressed in the forums, and I've bought a premium, membership. Help!
Hi Valerie, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011405 with your message.
Can't find experienced person near us. Want to cancel.
Hi David, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-011401 in your response.
It would be nice to be able to access my ad and edit the ad from anywhere in the site. I was browsing caregivers and I couldn't find a link to check or edit by ad
Hi Todd, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011398 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jaianna, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011502 with your message.