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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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This whole site is set up to nickel-and-dime me into paying more, and to make it extremely difficult to cancel. As soon as I have a better alternative, I will change services. I don't trust you.
Very misleading about subsrciption service when you initially start filling out application at care.com
Hi Kati, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013056 when you message.
It used to be functional without having to pay. Now I feel like it's all a money grab
Hi Alex, We appreciate your review. We'll be sure to share your feedback with our management team.
The website is not very clear it basically ask for a membership fee.
Hi Barbara, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I didn't realize I would have to pay to even message the candidates until I had already selected some.
Hi Rhonda, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It was NOT easy to find how to add a credit card for payment either on the mobile site, App or desktop site.:-(
Hi Thomas, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013048 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
To soon to tell, but I like your variety of compassionate people that are available
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
It was really easy to find descriptions of caregivers who seemed like a possible good fit for my loved one.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
You should point out at the beginning that you can only interact with applicants if you sign up for premium.
Hi Sarah, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013031 when you message.
I read that these posted applicants were vetted. It appears that they are not.
Hello Dahn, Thank you for your feedback. For the safety of our members, all caregivers are required to have an initial Carecheck/background check run to join Care.com. We do offer options for more extensive background checks for a fee, depending on the needs of the member/family. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013032 when you message
Hi Jen, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013029 with your message.
So far, it's been fine----the problem is "what's next"! I don't know when I'll be contacted by my new caregiver--or how!? I want to hear from her now!
Hi Beth, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013023 when you message.
While I signed up to care.com a year or so ago, today is the first I've actually used it. So far it's non-stop requests for more money. My limited experience with this a year ago had me getting care for my mother from Home Instead. More money, but without the used-car-salesman feel. I naturally distrust anyone that constantly asks for more money. Even if I find a great caregiver, I would never recommend this site to anyone I actually like.
Hi Pat, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013022 with your message.
Uploading a picture was a little odd, but got through it, seems to throw an error weather the picture is acceptable or not. I am looking for a monitor, but ended up going into senior care, probably will work.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Just started using and seems pretty easy to use.
I hope that I am able to find a nanny for this unique situation.
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Very convenient and simple to use. I just hope I can find the right person to help me with my needs
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
I don't have much to say yet. Just signing up to look for help. Hard to review right now.
We appreciate the great review, thanks!
Thank you,
Care.com Member Care Team
I have not had enough time or experience with care.com to have an opinion
Thank you for your review and membership.
Having difficulty, I keep getting same screen. I need to become more familiar.
Hi Aroha, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012970 with your message.
You hide too much information, and reveal after credit card has been submitted. I hope the rip off you have taken me for is worth the money you have taken.
Hi Relda, We appreciate your review. We'll be sure to share your feedback with our management team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV--013062 when you message. Deleting and reinstalling the latest version of the app may also be helpful.