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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I didn't care for the checkout process. I don't like things being added on at the end without knowing it. For example what was being added wasn't clear and there was no place to get additional information.
Straightforward and easy! It's building my confidence!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
It is pathetic. It doesn't load over the phone and I have been waiting to see the people so i can hire them. I waisted my money on this
Hi Hazel, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012958 when you message.
Straight forward. Nice. Would like a menu of add-on features to choose from at a later date. No dodgy flim flam, just the prices, please.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
In the customer journey, the additional costs for "extra" services like unlimited background checks feels like care.com is trying to pressure and squeeze every cent out of me. To me, this is a bad business practice, just charge more up front with a full product offering i.e all services included. It is surprising care.com does not know it's customer lifetime value and feels the need to charge for these additional services. I hope this helps. Thank you.
Hi Jake, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012946 with your message.
Terrible customer service, Terrible refund policy, website not clear
Hi Debra, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012945 with your message.
I have only posted my ad so I've nothing yo report.
Thank you for the 4 star review.
I got charged an extra 20 dollars and I don't know what for- after I paid I was just trying to get to the site and I must have agreed to a charge of something
Hi Emily, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012936 with your message.
Last time I used the site there were names of different housekeepers with what they are particularly good at and how much they charge. It doesn't seem like it's that simple now.
Hi Lisa, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012934 with your message.
What a racked making members pay to find caregivers right off the bat. I will exit your system as soon as humanly possible.
Hi Chris, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-012933 with your message.
I am not looking for a person to do senior care. I'm looking for someone who has experience with taking care of someone who has depression and anxiety. I don't know if the person who wants to help me will be the right fit.
Hi Annette, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012930 with your message.
It's not easy to use and it keeps making me go thru everything all over again and again :(
Hi Mayra, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012929 when you message.
Very spammy with all the upsell options and trying to send my personal information to your affiliates.
Hi Heidi, We appreciate your review. We'll be sure to share your feedback with our management team.
Would have liked to be warned of fees. More monthly options.
Hi Nancy, We appreciate your review. We'll be sure to share your feedback with our management team.
I just signed up and you've asked for a review. Any company that does that gets a single star rating from me.
Hi Scott, We appreciate your review. We'll be sure to share your feedback with our management team.
Not clear on navigating page to page. No back buttons and didn't know it saved profile.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012920 when you message.
It unfortunate you require payment for message after a posting for a jo. A little deceitful of the process
Hi Miranda, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012917with your message.
Very unhappy with your care to sign up for services. There are too many add ons. I feel like your methods are deceptive. I want to immediately cancel! If I am charged for anything I will contact my credit card and refuse to pay.
Hi Joyce, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-012914 with your message.
Just signed up so will have to give an honest rating later.
Hi Sandra, Thank you for your review and membership.
Signing up was easy. Now let's hope I find someone
Thank you for the 5 star review.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gene, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012965 with your message.