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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Rating was because of the pricing. Overall, I think it's a solid tool, but the graduations b/w pricing levels are a bit steep.
They do not allow you to talk to anyone in Customer Service unless you have their Premium Account. There is no way to get support.
Hi Jennifer, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013109 when you message.
I left a message hours ago for a housekeeper. I have yet to hear back!'
Hi Debbie, If you need assistance please reach out to us. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013110 with your message.
You make it hard for people to connect with caregivers by blocking the phone numbers.
Hi Mike, We appreciate your review. We'll be sure to share your feedback with our management team.
Clearly a company with no faith in the value it provides, or they wouldn't use a payment method that requires automatic renewal and offers no refunds. And, as I should have expected, I was unable to find the care I was seeking through their service. I was automatically charged for another full year, which I caught only a few days after the charge, and they still wouldn't give a refund. It didn't help me last year, and I sure don't need it another year.
Hi Jennifer, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number ID REV-013101.
Just started but so far has been smooth and easy to fill out/request information
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
You can't view messages after going through time and trouble creating an account and a job posting. That's just not cool. Be more transparent. You're also crazy expensive for what should be a free website with ads. It's a paid subscription with ads. You would have so much more traffic.
Hi Mark, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I don't like thinking I'm going to pay one amount and then finding out AFTER I pay that, that I'm expected to pay more. Bait and switch doesn't speak well for you. I'm holding my breath to see how the important part of my experience is.
Hi Valerie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013099 when you message.
I am hiring on behalf of a family I work for. Not sure why you need my birth date and a picture. I managed homes around the country so this is not for me, personally.
Hi Renee, We appreciate your review. We'll be sure to share your feedback with our management team.
I am looking for a tutor - I don't appreciate the sales pitch for insurance and other services I am not looking for, especially when they are confusing ("No thanks, I'll pay $65 per check")
Hi Adrian, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013089 with your message.
It is one of the most difficult sites that I have ever used. When you can't proceed with the subscription there is no customer service number, the contact button on the bottom does nothing, and the web page does not explain what went wrong. Essentially, there is no help and and no way to ask anyone for help. I hate this site.
Hi Ken, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013085 with your message.
Cannot pay through your desktop app (tried two different browsers) and you do not provide any help or contact info if you are not a paying customer. Talk about a catch 22! Your customer service strategy is awful!
Hi, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013083 when you message.
I joined the 6 month and only after that found out you also wanted to charge me and additional $20mo = $120 for the same 6 month membership I committed to to now get background checks - should have made that clear up front before I paid for the first subscription.
Hi Robert, We appreciate your review. We'll be sure to share your feedback with our management team.
Your "search" function is not user friendly and intuitive. I rarely seem to find locate the function that allows me to filter by different tags.
Hi Jacob, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013076 with your message.
I haven't even set up an account or listed what I need
Hi Ted, Thank you for your review and membership.
I don't want to pay for 2 subscriptions for 2 different jobs.
Hi Amanda, You can post more than one job on your account. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013073 with your message.
My profile/application is incomplete and I was not able to post an ad specifying my needs or indicate all of the hours for which I need help.
Hi Amy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013069 with your message.
We had someone who was not dedicated nor professional.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013070 when you message.
I like it because it is self explanatory and quite helpful.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
At first I thought this platform was amazing with lots of opportunities... but after a couple of weeks my account was closed and I have no idea why. I've contacted the company but cannot receive a straight answer. Care.com is nearly impossible to get ahold of when you have a real issue to discuss. They closed my complaint before reaching an understanding and instructed me to reach out again. I was always professional, on time, responded quickly, accurately represented myself, and followed safety guidelines so I really don't understand why my account was closed.
I'm frustrated and feeling scammed after paying to use this service, now I can't even get a straight answer as to why I no longer have access. Nor can I seem to get ahold of a real person!
Hi Tiffany, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you have questions, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013065 in your response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team