On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Upgrade process not intuitive. Error messages are not descriptive enough.
I don't like not being able to speak person before spending my money. I consider that good customer service to potential customers. I still sure I'm going to continue.
Hi Manyra, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013175 with your message.
Your pricing is ridiculous, hate that it is auto renal, you better believe I have it on my calendars already to cancel before the month is up. Also, the crap you have to wade through after putting in credit card information is beyond annoying, if I get charged for anything other than one month of care.com, you better believe I will be pissed. Get rid of all that, it makes you look like a scam.
Hi Hallie, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013172 with your message.
I have moved and want to change my location from Beaufort, SC to Tampa, FL but am unable to do so. Please tell me how to do this. I also want to change the zip code I am looking for to *******, but it keeps defaulting to Beaufort. Please help!
Hi Barbara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013173 with your message.
I keep trying to make changes to my job description, but I keep get an error message - "unexpected error, try again later". In the meantime, my job is posted with very inaccurate information!
Hi, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013170 with your message.
There really shouldn't be a 'free' version. The 'free' version doesn't offer any substance and understanding that isn't as clear as it should be. There should simply be a free trial period of perhaps a week with limited functionality, but an overall and transparent knowledge that Care.com is a paid service.
Hi Vale, We appreciate your review. We'll be sure to share your feedback with our management team.
I signed up for one month and I was charged 155.00. I want my money back NOW
Hi Rocky, We'd be happy to review your account with you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013163 with your message.
All I wanted was a home health aide, not a bunch of bull$#*! marketing. Terrible site.
We'll be sure to share your feedback with our management team.
Pretty easy except finding favorites after I've chosen them
Signed up for 3 months@ 60$
Was immediately billed 124? Trying to find out why
Suggest you proceed with caution
Hi, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013155 with your message.
Problem in care.com cancelling my account and charged me for one year and no one called to help fix it and the charge on Apple should not have been done. I still done know if it has been taken off. Pls call me. *******175. I did not feel like trying for one year after that. No applicants are calling also.
Hi Linda, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013150 with your message.
Cant use the back button feels like an outdated user experience
Hi Morgan, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013137 when you message.
At the end all charges my ght be added on. It was very confusing I would like all of that in writing. Did not like it at all
Hi Linda, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013136 when you message.
Bad account profile experience– care.com will charge you and remove your account
Hi Theresa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013133 when you message.
Need to post an ad not just browse. No customer phone number for support?
Hi, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013131 with your message.
I didn't realize I would have to pay to see responses to my ad.
Hi Maryjo, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
A little dismayed that you push add on before I can even see if it's worth it...
Hi Virginia, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013124 with your message.
Unclear that you have to HAVE a membership before you can inquire about tutoring. Somewhat misleading.
Hi Judy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Pretty good. Would like to ask you some questions so I can handle myself appropriately -- I'm fairly new at this.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013117 when you message.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aeron, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013178 when you message.