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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Misleading and relentless bombardment of promotions and adders... Chill, I just got here.
Do not like that you keep asking for more and more money
Hi Dorothy, We appreciate your review. We'll be sure to share your feedback with our management team.
I feel that it should be more easier if things are explained better. Everyone isn't computer savvy.
Hi Jennifer, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013243 when you message.
The onboarding I just went through was so outdated, I immediately thought I somehow got scammed and was on a different site post-payment. More info up front before you pay would be appreciated to set expectations better for the basics of site navigation and functionality.
Hi Jillana, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013242 when you message.
I didn't expect to have to pay for an annual membership for care.com, but I needed someone I can trust. I have had items stolen by other another cleaning service and it made me very untrusting.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I'm legally blind and the site and app are very inaccessible on my galaxy phone. Why?
Hi Felix, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013223 with your message.
Too many pop-ups and annoying additional sales features.
Hi Jeff, We appreciate your review. We'll be sure to share your feedback with our management team.
I like the site, but too many add on's trying to get more money
Hi Tammy, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013221 with your message.
Don't like all the extras you tack on. Pretty shady.
Hi Julie, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013216 with your message.
I made a job listing to get care for my daughter's house, who lives in a different state. Then I paid their subscription fee. Later they took my post down, saying I cannot setup a job for someone outside of the state I live in. I said that "this means I cannot use your service and should get my money back". Yet the said the don't do refunds, despite that they didn't even deliver their service and I cannot even use them. How can they charge me for a service I cannot even use!
Needless to say, I issues a chargeback on my credit card company who got me my money back, PLUS they get their chargeback fee!
Hi Javan, We appreciate your review. We'll be sure to share your feedback with our management team.
I dont like that the background checks and other add ons arent made more apparent before signing up for premium. The website seems ok. Haven't had a chance to find out yet.
Hi Alydia, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013208 with your message.
Adds confusing verbiage and a no refund policy to the subscription plans. Charged my account over $150.00. I agreed to $17.
Not even one sitter on the site contacted me or responded to my very typical nanny job posting.
Hi Mandi, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-013210 in your response.
The app recycles or logs out in the middle of an action. Very annoying. Someone loaded a timeout boolean or something incorrectly
Hi Joanne, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013198 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
First time here and it's confusing to understand how to confirm or message people. I got a text that someone accepted my job but when I click the link from text it just takes me back to a page with two sitters and I don't know how to talk to this person.
Hi Amber, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013195 with your message.
Hi Jesse, If you need assistance. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013194 with your message.
I submitted an upgrade for Premium Membership at 10:00 AM on Thursday, March 9, and then started reading all this stuff about additional costs for background checks and other things at additional costs and got concerned that I was getting into something out of my budget so decided to cancel at 10:15 AM same day and there was a message about enjoying the premium benefits until March 9. This leads me to believe that I may be charged for the full month of March rather than the 15 minutes I was a premium member. Most organizations have a clause that allows free cancellation within a reasonable timeframe and I think it is reasonable that I would not be charged for 15 minutes of membership. When I have my finances established to take on the process of hiring a caregiver for my grandson, then my decision to upgrade my membership at that time will take into account how this 15-minute change of mind "grace-period" is handled by your organization. Please have someone email me at *******@gmailcom to let me know whether my full subscription upgrade fee will be refunded or not. Thank you, Karen Gibbs
Hi Karen, We'd be happy to review your account. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013193 when you message.
Too many offers for us first timers. I'm a little overwhelmed by them.
Hi Fidel, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013192 with your message.
Unclear whether upgrading is necessary to post and receive replies to them. Comes off as deceitful and dishonest. The upsells are annoying, too, there are too many of them.
Hi Jonathon, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Unsure if this is worth the rate- seems high to just respond to sitters who message you about a job. Too bad they don't offer a way to respond to individuals directly without the fee
Hi Chelsea, We appreciate your review. We'll be sure to share your feedback with our management team.
Force renewal and add on after add on option feels like a slimly experience
Hi Brian, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-013186
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013249 with your message.