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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Selected candidates and they could not be sent messages...
Pretty easy to use just pricey. Hopefully it helps with finding quality people
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Recently moved to a new area and it's hard to find care near my new address.
Hi, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013360 with your message.
The only thing I don't like is I have to notify you to cancel after I just need some spring cleaning done. So I'm only interested in a one time purchase I did take advantage of the 20% off but it's expensive but it looks more trustworthy so I'm looking forward to a clean house very soon. Thank you!
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
This site is very hard to manage. I tried upgrading my account and wasn't able to add a credit card through the settings page. Then I tried to change my password and I can't do that either.
Hi Blake, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013342 when you message.
Easy and quick. Minus the "ambush" purchase cost. After all the sorting is done
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
One of the worst website experiences I've ever had. I've tried to send a request for a baby sitter several times and have been rerouted to look at different sitters with no way back but to start completely over. I've had the "technical difficulty" error message several times. Also there's no way to book a sitter without paying a $38 dollar membership fee. I don't go out often and don't need a monthly subscription.
Hi Renee, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV- 013340 when you message.
You ask too many non pertinent questions and way too much additional advertising.
We appreciate your review. We'll be sure to share your feedback with our management team.
I'm not really sure. I thought that I would be the one contacting the person instead of them contacting me first. I'm always hesitate to give out my personal information.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013333 when you message.
Confusing to navigate. Just want to find a housekeeper for my mother, but even tho' it initially looked like I could access providers for free, I felt railroaded into paying for a subscription to be able to use this site, and then there all a bunch of add-ons presented that are hardly explained. Evaluating this going forward.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013324 when you message.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013321 with your message.
I am unsure about paying up front for something that might not pan out. Hopefully your contacts are valid.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I have tried several times to join. I have even posted a job. Then to find out I have to pay in order to see the replays. Your website is extremely difficult to maneuver. Remember many people are seniors not IT people.
Hi Patricia, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013299 with your message.
I only took a star away because it was a little sneaky sneaky how the website guides you to purchase a payment plan when it's initially marketed as "free".
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I bought your service, then I get you wanting to sell me other services before I can get started.
Hi Larry, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013292 with your message.
I need a one-time housecleaning and I have spent the last 45 min. Jumping thru hoops and spending $56. This is ridiculous.
Hi Sandy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013276 with your message.
Easy to use. But you did not offer the choice of seeking help for an adult child. That resulted in the caregivers all being interested in working with seniors. My son is 34 years old.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013275 when you message.
I have contacted them multiple times trying to get simple address corrections made to my profile and they are "unable to change their database". They told me to "Go ahead and swear that my previous address is my legal address." This was for a background check.
Hi Sue, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013271 with your message.
The cost is high and the up sales are annoying. Otherwise, so far so good.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The message I got was that this is a free service but I keep getting a bill of $154.00 a year I also cannot go out then come back to see if I've had any responses. This doesn't help me search for help
Hi Cynthia, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013260 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013372 when you message.