On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I did not want to sign up for background checks - i want to pay on an as needed basis
Somehow i got set up as a care provider and had to ask for tech support to get reverted to a care seeker
Thank you for taking the time to leave a review and feedback. It looks like you are set with the right account now, but if you still need help or have any questions, we'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013681 with your message.
Having only a statement from the caregiver and requiring extra for background checks makes the service a poor value.
Hi Jeff, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to review your account if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013678 when you message.
It would be beneficial if your prices were listed on your home page, not only for access to the baby sitters but the additional fees for backgrounds. It is more expense than I thought.
We appreciate your review. We'll be sure to share your feedback with our management team.
I could not see how this works and when I created an account, it asked for a picture. Yet I don't know who can see our photo. Plus I've never used a site like this and it all feels so cryptic.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013672 with your message.
Don't like being made to pay money for something that should be free
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
There is a lot to get through to get a simple profile. Not really user friendly for Seniors.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013667 when you message.
I don't like the endless upsells when I'm trying to first set up an account. Allow me to become comfortable with your basic product, then I'll be more likely to want to improve upon it.
Hi Danny, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013666 with your message.
After inputting all the information and paying there was no matches in the area where I need care. At least that is what it seems like. Defaults to an error message. Should be able to see if there are matches before you pay
Hi Jill, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013665 when you message.
We appreciate your review. We'll be sure to share your feedback with our management team.
I paid for the 3 months after trying to send a interview request to 3 proposed pet sitters, then it popped me over to child care. Really?
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013659 when you message.
After filling out all of the information there is some type of system issue so my membership cannot be processed.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number when you REV-013656 message.
I'm looking for a house helper. I can't find a category that fits. I couldn't get ANY customer service help with out paying for a subscription. Then when I did pay the customer service person was NO help at ALL
Hi Tonya, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013654 with your message.
I keep trying to send a message to find a sitter and h website tells me over and over that "profanity and personally identifiable I formation is against the terms of service". There is nothing personally identifiable or profane about my message. The website is non functional….at least on my phone.
Gi Glen, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013647 when you message.
I am unable to find what I am looking for which is an overnight baby for an infant. This was advertised but is not a search option. I will ant my money back.
Hi Natalie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013628 when you message.
Can no longer navigate the site clearly to search for help. The site had been helpful in the past, but the current UI experience is horrible.
Hi Tod, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013627 when you message.
There simply aren't enough sitters that work in the evening and I can't filter for those that do.
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-013624 in your response.
The number of "add-ons" immediately after signing up and wanting to contact potential home cleaners was annoying.
We appreciate your review. We'll be sure to share your feedback with our management team.
I need a receipt for the amount I paid of $155.50 for registering with Care with the annual plan Do you find the hired companion for us? Please let me know. *******@comcast.net
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013614 with your message.
I just signed up and there are too many popup messages. For example, when I clicked to message a caregiver, instead of opening up a message screen, I was prompted instead to complete my profile. When I closed that window, I was redirected to the home page with another pop up prompting me to rate the service. The user design is frustrating and disturbs train of thought.
We appreciate your review. We'll be sure to share your feedback with our management team.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013680 when you message.