On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Pushing me too much into signing up for offers I don't want, even after signing up for premium
I was lead to believe the extra protection was not as much as added to my card
Thanks for taking the time to leave a review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013715 when you message.
What happened to my password? You will give me a one time link but not a change password link. Seems like you do not want me to have full access to my account. Please send me a link to reset my password. *******@uml.edu
Hi Tom, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013714 with your message.
Site was difficult to navigate, not straightforward.
Hi Rita, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013713 when you message.
I'm not sure what I have signed up to pay for. Was not given information about the cost and subscription information until the end. Seems to be a confusing oldish site, and hard to follow.
Hi Jenean, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013711 when you message.
There is no person to contact. All information is obtained online.
Hi Susan, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013708 with your message.
I have had nothing but headaches from care.com. I am locked out of TWO different accounts. It won't accept my password and the link to reset is NEVER received by me. In order to cancel a recurring charge last year I had to contact my credit card company. I dislike the way this company does business, but it's the only game in town.
Hi Susan, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013705 when you message.
I am trying to message a caregiver and it won't go through...I have already upgraded.
Hi Cathe, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number cbarron925@gmail.com with your message.
I selected 3 candidates and it asked me to send a message. How I do that. There should have been a box for me to write my message.
Hi Rhonda, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number hoodguy869@att.net when you message.
Too many requested for more money and add ons for additional services. Feels very predatory...
Hi Tonette, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013702 with your message.
I just want the info on the person I'm considering you sent me as a follow up email. I paid your your yearly rate, not I'm on a page that doesn't even link to her but I had to skip several option to pay even more money without any actual interaction with your site.
At this point, you just seem shady.
Hi Tamara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013700 with your message.
Was not expecting to pay money before finding a caregiver!
Hi Asenath, Thank you for the 4 star review. The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013698 with your message.
It said I need to pay annual prescription of like 25$ then it said it is charging me 65$
Hi Laura, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013697 with your message.
I joined as it suggested I could schedule same day care, but then once I paid it said they need more than 24 hours for first booking. Very misleading.
Hi Abena, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013694 when you message.
Not real good with computers so hard hunt and peck
Hi Jacquelyn, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013693 with your message.
I already wrote an ad, then had to do it again after I joined with monthly premium. Very inconvenient. Will post more if and when I meet possible dog walkers.
Hi Joy, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013686 when you message.
Complicated you advertise everyone is background checked but then ask me if I want to pay additional amount
Hi Geri, Thank you for your membership and your feedback. I am sorry you felt that the background check fees were not clear. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013685 when you message.
Too many adds to click through once purchase has been made
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
I wish there was a telephone number I could call to ask questions.
I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-013682 in your response.
Very user friendly and provides very helpful information.
Thanks for the great review!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chai, We appreciate your review. We'll be sure to share your feedback with our management team.