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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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A little difficult to use, but it may be my fault.
Deceptive marketing. Premium said it offered background checks then the first thing you do is ask me to pay extra for backgroundchecks? I almost feel like I should submit a charge back on my credit card - I paid for a service only to be told I need to pay more for that service. I'm wondering what other features I "bought" with premium aren't actually there.
Hi Nick, I'm sorry for your frustration; we really appreciate your sharing your experience with us. All caregivers are required to complete our background check - CareCheck - to join our platform. Families also have the option to purchase backgrounds checks as well. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013785 when you message.
Not happy about the hidden fees until you submit your payment.
Hi Mike, We appreciate your review. We'll be sure to share your feedback with our management team.
Easy to use, slightly costly but hopeful it's effective.
Hi Katherine, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Lots of requests to pay for this or that right away in the sign-in process. I'm just getting started and it already feels scammy, you know? (Insert grumpy face here.)
Hi Rebecca, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013772 with your message.
First time as looking for caregiver but have used in past when I was looking for job
Hi Barbara, Thank you for your review and membership!
Information about registering and details of how Care.com works is hard to find until you have been directed down the path to make important decisions which leads to more questions. Caregiver profiles are great and the messaging system is good.
Hi Barbara, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013769 when you message.
Not many options to choose from for a college level tutor.
Hi Matthew, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013767 when you message.
Site continued to disappear
I had to. Start over repeatedly
Picked out several care Givers I would like to speak with. So where are
Hi Suzanne, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013763 with your message.
We had used Care.com to book a babysitter for an out of town wedding. This booking was made a month prior to the wedding (so well in advance). The day before the wedding the babysitter cancelled without any real explanation. Care.com did nothing to help find a replacement. After posting the job again, and finding a backup, that person cancelled the day of the wedding. care.com did absolutely nothing to try and assist us and there are clearly no implications on the sitter for cancelling at the last minute (although as a customer, you will certainly be charged). Terrible terrible experience and will never use again.
Hi Claire, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013762 when you message.
Great so far! Dont care of trying to sell me everything when completing order. But hey we live in capitalist world!
Hi Sam, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Care.com is not a good website to find childcare, especially a long-term nanny for multiple children. Most of the caregivers with profiles have not been active on the website for >1 month. Also, many of the caregivers have little to-no availability. This is a huge waste of my time and money. Many of the caregivers are not willing to watch multiple children and if they do they charge 30$/hr which is as much as I make hourly as a nurse, INSANE! Care.com is filled with a lot of college students with little availability and no availability during their school months. Most of these young adults have little to no experience and chalk up their babysitting(nannying) experience to watching their younger siblings or cousins. This is not a site with actual true professionals in my opinion. A few applicants I had wanted to bring their own children with them. I am sorry I am looking for a professional to watch JUST my children and put there entire focus on them. One nanny we found off of care.com was horrible. She slept through her alarm and was over 2 hours late and we could not reach her. She also wanted us to sign a ridiculously long agreement and wanted us to provide income for her while we were on vacation so she would still have income?!?! She wanted paid sick time as well. These are just outrageous requests for an in home nanny. Any responsible adult would save money if they knew they would not be receiving income for one week. She was 21 years old. She was immature and lacked life experience and was terrible at communicating. Not saying all care.com caregivers are like this, however, our experience has been terrible and they will not give you a refund. RIDICULOUS! Any company should know and value the customer experience and do anything to make it right. Do not waste your time or money.
Hi Caitlin, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013756 when you message.
Too confusing on payments. Too expensive seeing as how it is JUST for access- MORE costly if someone wants more services! Charges should be refundable on a pro-rated basis if pay for year, or whichever time was selected, but no one ever fits criteria, doesn't work out, etc.
Hi We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013753 with your message.
The customer experience is awful, it is not good that in order to hire someone you have to become and pay for the membership, thats false advertisement. I understand about premium and fees on applications but at least there should be a level of leave people hire for services on a smaller selection or assigned by you guys
Hi Tyrone, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Cost too freaking much for someone not working and on social security!
Hi Sherry, We appreciate your review. We'll be sure to share your feedback with our management team.
I could not effectively use the website without paying a upfront subscription of 1 year. That was a huge hassle because it delayed my ability to get the care my family needs.
Hi Ann, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013732 with your message.
All I getbis errors. I can not search for a baby sitter. This is wasting alot of my time and I hate it. Im gonna have to cancel membership and find another day to have my baby looked after. This is terrible. Worst website and app i ever seen.
Hi Timothy, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013730 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I'm trying to add background checks and don't understand the page saying 20.00 more or 79.00 per check
Hi Jan, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013726 with your message.
Just became a client. Seems fairly user friendly but time will tell.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013728 when you message. There are also a ton of great and helpful articles that you can find in our help center https://help.care.com/.
Trying to get dog care but switches to child care so a little frustrating.
Hi Kara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013729 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jerry, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013787with your message.