Care.comReviews 12,031

The people needing care should be required to undergo a background check too, not just the caregivers! If you cannot meet in a public place for whatever reason, don't meet! Care.com obviously had good intentions when creating the site, but just like craigslist, you can put yourself in danger if you're not careful. I was contacted by a young man who claimed to need care. We had good communication going for about a week. The last message I sent (all communication was through care.com, therefore everything could be recorded and tracked) I advised since I would be meeting him for the first time "at his residence", I will be bringing a friend. I listed my friend's name so, again it could be recorded and tracked. For his security, I advised that we would both show our state id's before entering his home. No response. Nothing. Just stopped communication. My background check is listed on the site so he knows I'm no criminal. But I will never know who I was actually communicating with.

I signed up on their website and paid the fee so i could find a sitter for my child. After a couple of weeks i cancelled my account because i found a sitter elsewhere. They continued to charge me $45 a month even after i cancelled my account. Unfortunately i didn't realize they were still charging me until a year later. I highly suggest you go to their Facebook page and read the posts people are putting up there. This is a common occurrence.

Defrauded; given two counterfeit checks and a counterfeit cashier's check. Can't distinguish the scammers from people who genuinely are seeking your services. I have filed reports with Money Gram, the Feds, the Coral Springs, Florida Police Department, a Brooklyn New York Police Department, and a Houston Texas Police Department. I lost a substantial sum of money because although the bank said the first check was clear, the check was returned and flagged as "counterfeit". As of this date, I have to pay the cost. I don't know how long it will take, but if I get my money back, I will NEVER accept payment in the form of a check or even a cashier's check. I suspect that there are more than three people involved in the scam. If you want names, I have got them. I have locations, phone numbers, emails, text messages and I have had nothing but a bad experience on this site. I am sorry that I referred respected professionals to this site to earn supplemental money... The text messages from these low lives were relentless and I managed to avoid being a complete and total fool by asking for one of them to speak to me via Skype and meeting me at the bank... Of course, this never happened. One jerk off had the never to say that I was going to pay for insulting her (If it even was a woman) and accused me of being in cahoots with the bank manager to steal her money. Right. Trying to reach Care.com or tell them about what happened is a waste of time. When I deleted my account, I choose "other" and wrote out why but the site FORCES you to choose a less direct response such as "I had a bad experience". Yes Care.com, I had a BAD experience. The site has SERIOUS privacy issues. My new iPhone lite up like a Christmas tree after my profile was approved. Most of them were straight scammers. You are better off running your own ad on Indeed.com or some other site. Horrible experience. The site should do background checks on the people seeking services as well as the people who post their profile to serve.

I used Care.com for about a year or so. After a few short-term nanny positions ended (crazy parents), I found a mother near me. This lady was a nut job. I worked for her for about 3 months then I was "terminated". On my last day after she got home, she showered and waited to let me know she was actually home (3 level apartment building and we were playing on the top level, her bedroom was on the bottom level). So working 45 minutes to an hour past the time I usually leave and after calling her 3 to 4 times, she walks upstairs and fires me. Doesn't give me a reason and tells me to leave... After the whole incident, I asked what went wrong and the way she handled everything was very unprofessional. She then threatened to write bad reviews on my account so when I got home, I attempted calling Care but took me forever to find a number to call. Finally when I found one and called, they were out of their offices. So I closed the account thinking it was okay to start back up. Nope. They never let me on again and wouldn't allow me to create a new account at all. It was a waste of time and the worst experience was finding mothers I thought were normal and were the craziest people I'd ever met. I never wasted money on upgrading. And I would never recommend anyone to. Or to use this site. Another thing, they do not get back to you in a timely fashion. And IF you get to talk to someone, they aren't friendly.

I saw what looked like a great ad on Indeed.com for a personal care assistant in my area (Joplin, MO) and clicked on it to apply. I was directed straight to the Care.com website, where I was forced to provide some personal information in order to apply. I started to get suspicious and attempted to call someone at Care.com. After a few attempts, I pretended to need to hire an attendant, since most businesses will always answer the phone for a potential new customer. I know that frequently fake ads are posted in order to build up a "stable" of possible employees, and also to generate some money in new memberships for the company. The *******115 contact number for Care.com has a very American-sounding recorded operator, but it turned out to be an overseas call center. The posted job was a fake.

SO, just like everyone else, I signed up for a one month trial membership at a discounted rate back in April. I did not use the site since that time and was looking at my credit card bill in November when I realized they had been charging me $60 per month for 7 months! No phone # on website, had to get through my cc co. And then no options on automated system for billing issues. I chose another option, got a very composed but unsympathetic person who basically told me "too bad so sad". You know they hear this ALL day long, since their business practices are so deceptive. I am contesting charges. I feel there should be a law that whenever a company charges your card, they have to contact you- like how Netflix and other reputable companies send you an email each month. That way, they cannot get away with charging you for years before you realize it. The only reason a business would dispute notifying you is if they wanted to get away with something. Am spreading the word on FB, among all the parents at our school and wherever I can. Infuriating.

Care.com lures people looking for tutors, babysitters, etc. into an expensive scam. Even if you don't choose to use them, you are on the hook for 3 "quarterly cycles" ie, 9 months -- they charge you once when you sign up, 3 months later, even if you have downgraded or deleted your account they charge again, and then again once your account is in dispute.

My credit card company worked with me to disconnect their charges from my account -- but not before I was out 180 dollars.

Stay away. Find a local sitter, tutor, etc. from your friends, family, etc.

I joined care.com on August 12th. By Aug 13th I decided to not pursue this avenue for finding help and canceled my membership. Low and behold I xwhck my credit card statements to find two additional charges two months following my cancellation. I tried contacting the company and there is no number to be found. I email them through their "link" and explained my situation asking for a refund. They proceeded to explain my account and the membership I had! Funny, I canceled it! I emailed again and demanded my refund as I had canceled and they could see that I didn't even use the account. They them stated that I renewed the account. I have since disputed the charge with my credit card company and will have funds reversed. Don't use this site. They will just steel your money and continue to charge your account.

I listed myself as a babysitter and tutor on that website. Payed for a background check and all the fixing to prove I was legit, with no contact from real people seeking help. I received SEVERAL phone calls, emails, and text messages from family who claimed to be interested but they were al frauds.

The emails were copied and pasted and the pictures they sent could be found on Google. ALL of them said they were from out of state and moving to my neighborhood soon. ALL of them proceeded to ask for my bank info so they could 'directly deposit' a check to me. Some even sent me fake checks, and the checks were from Palm Springs yet they said they weren't from California like I am. None of them could FaceTime or talk on the phone.

I messaged some of the families seeking a babysitter on the site, not a single response from any of them. The whole website is a scam and should not be trusted.

After paying for months and still finding no reliable help, we started telling all sitters that if they don't show up any one day of the week, then no pay for that week! Logic is simple... both my spouse and I operate our own businesses. No show by a sitter means one of us goes without pay for that day. And we make as much as $10 grand a day. So this sitter texted me in the morning with a lame excuse. My spouse had a patient to operate on and I was out of town on business. I had to buy last minute airfare home. The sitter complained to care scam. Com and we got terminated!

I recently got my account terminated by Care.com for no apparent reason. I paid to renew my background check after 1 year of having the account. Next thing I know, my account is suspended and it wouldn't allow me to search for jobs. After a month doing a runaround contacting the third party, Sterling infosystems, who does background checks, they couldn't find or reveal anything negative on my report. They then gave me Care. Coms phone number (which they don't have on their website, HMM SUSPICIOUS!). Last week I got a hold of a representative who also could not explain why my account was cancelled and reviewed my background check which she too did not find anything incriminating. She told me someone from their "safety department" would contact me after the weekend to handle this matter. Monday morning I checked my email that was associated with the website and it said my background checks had been done processing (even though they had been processed already for MONTHS). It had a link to Care. Com so I could sign in and review the report then I COULDN'T LOG IN BECAUSE THEY TERMINATED MY ACCOUNT! They just swept it under the rug rather than taking accountability or just simply explaining in detail why my account had been shut down. I just wrote them another e-mail which they haven't replied to yet, probably won't reply to. BOYCOTT CARE.COM! I am a teacher and a student, and part time I work as a babysitter/nanny. I am going to broadcast this to all the parent/teacher communities in my area. BOYCOTT CARE.COM! Reading their negative reviews online stretches back for years! It's unbelievable how they are getting away with this scam yet the BBB hasn't done a thing, probably because they get a cut of $$. There needs to be a huge nationwide lawsuit against them.

Even after paying to use Care.com, you only have a first name and last initial of any potential hires, as well as a review or two if they have any, and you can't tell if those are legitimate either, since you can only see first names and last initials, and very limited information at all. Care.com notes if the potential hires email, telephone, and facebook has been "verified", but they don't give you that information, so you can't do any additional check on the person. You can ask for a background "preliminary check" for "free", but then it says, you will receive "within 1 day" after approval from the potential hire. Well, they must never approve, because I've requested 4 in the last few months and have not received one back. You can also request a Preferred ($59), Preferred-Plus ($79), or Premier background check ($300), for additional money noted to right of each, which of course they suggest - ridiculous. Any good leads don't seem to respond back either. They show the "response rate" and the last time they logged in to give you an idea, but I just haven't received many responses when I've reached out (Housekeepers in my case). I am also trying to choose wisely, based on picture, limited reviews, experience, and what they charge. With so many options and resources online, I expect much more from a site I am paying for. I am very disappointed with the lack of response, limited information given to me even after I became a paying customer, and background check option not really being an option, since I haven't received any when I've requested them (the free ones that come with the service I've already paid for anyway). Use thumbtack.com to find potential housecleaners, petsitters or handyman... it's free for the person looking to hire, and I've had great success! I don't know that I'd hire a child care person on there, but once you get the information, they are often legitimate people, with websites, and enough information that you can do your own background check if you wanted to (for a lot less money). You always get the full name of the person or company quoting on the job you want done, and an email and/or telephone # that you can quickly google or look up on facebook to at least get a glimpse into the person's life, to decide if you want to pursue their services. I am about to cancel my subscription to Care.com, and will update here if I have an issue (based on all the other reviews I read, I may).

I reluctantly signed up for the Care.com website. For years ago I was horribly scammed by people who said they were seeking a caregiver and then they proceeded to steal $5,000 out of my bank account by writing me a bad check that bounced. I immediately called Care and they said there was nothing they could do. I had to file a police report with my local police, online security agencies and with my bank of course. The end result was it took me months to untangle. My bank closed my account and started sending me statements saying I actually owed them money!
So when I saw a post for another caregiver job I found on another job board, when I went to apply I was redirected to the Care website. I signed up and that has left me again regretting my decision.
First of all I think it's quite a disappointment that their Google Play app, their mobile site and their desktop site are all drastically different. I can't get my connections signed up and therefore my references have had a terrible time writing my reviews. I had three of them successfully leave one after many complications and I was able yesterday morning to read two of them. Yet later and now today it shows I have no reviews? Really, ridiculous. The worst part is their so called "best and most simple customer service" is a total joke! It's all automated and there is no way to speak to a live operator. I'm assuming if you buy their upgrades and other services that are supposed to make my profile 100%, maybe what they advertise they do actually does.
What a scam! I'm determined to write a review about their poor service on every board and site I can. I'm absolutely appalled and disgusted. Shame on them for being yet another company out for the money yet has zero to back up what they consider themselves to be.