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Care.comReviews 12,031

2.6

From the business

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.


care.com
Founded in 2006
Dallas, TX
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Care.com Reviews Summary

The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.

This summary is generated by AI, based on text from customer reviews

service
372
value
375
shipping
125
returns
183
quality
683
This company responds to reviews on average within 1 day
Utah
1 review
19 helpful votes
Follow Jimmy M.
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My wife had set up an account as a nanny, a full account that is... Her story goes that she received multiple fraudulent text messages and e-mails. She replied to one, but then refrained to go further after talking about it to me. Well, subsequently, her account got hacked into (her password was really good, and not used elsewhere), she no longer had a premium account and her personal informations and descriptions had been changed. Afterwards, we tried to find a reliable phone number to contact them (eventually found one after a long search) but only to find that the representative was unreceptive to her complaint. We promptly cancelled her credit card, and made an official complaint to our bank about this website. The mere fact that scammers got access to her phone number and that her account got hacked tells me how low the security is on this website, unless scammers work for them...
Now, I invite you to look at the similarity in structure of the "good reviews" left about care.com on this website, and the similar responses given by the representatives. It's not genuine...
Keep away! KEEP AWAY!

Date of experience: January 19, 2016
Georgia
1 review
15 helpful votes
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Apparently care.com supports a "pet-sitting" service named "Save-A-Paws", run by Angela and Bob Fawcett. I paid an employee of Save-A-Paws $150 to walk my dogs twice a day for 5 days. However, the employee never walked them nor did she ever return my key. Angela texted me that she would return my money but never did.

The company Care.com states that they cannot help me since I am not a "listed member on the account". Hmmm. Perhaps in court they can explain to me what this means.

Date of experience: January 17, 2016
Virginia
1 review
13 helpful votes
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So frustrated. 3.5 years ago We (briefly) had a nanny whom my husband caught pulling the breast milk out of the microwave and then proceeded to LIE about microwaving the milk that was still hot in her hand, FROM THE MICROWAVE. Anyway, we fired her. First kid paranoia, didn't think we could trust her. Right gut feeling as she proceeded to tell care.com who knows what and when we went to find another nanny they freaking black balled us! Didn't call to see what happened. Nothing. Wishing I reported her and reviewed her. She is more sinister than just lying. Anyway, sucky policy and they were completely unhelpful when we called to talk about it with them...

Date of experience: January 16, 2016
Maryland
1 review
13 helpful votes
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Frustrating
January 15, 2016

Created an account, listed a job, and started negotiations with a potential nanny and they terminated my account and sent emails to everyone saying they terminated. We have no idea why they would terminate our account. Pretty frustrating. Wouldn't recommend this waste of time.

Date of experience: January 15, 2016
California
2 reviews
4 helpful votes
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I had less than 24hrs to find a pet sitter as my usual one took ill & I was flying to East Coast When I met Elyce Larsen my instinct kicked in and I knew this woman was all that and more. I was right to trust her with my cat, my apt, my keys. She sent videos & photos of my cat everyday, she sat w/him extra time so he would nt feel my absence My cat was thoroughly loved while I was away, He fell in love w/Elyce, she couldn't be more caring, professional, intelligent and full of love. I would recommend her in a heartbeat for children or pets. Definitely a WINNER 5Stars+

Date of experience: January 14, 2016
North Carolina
2 reviews
19 helpful votes
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I recieved an average of 5 scam inquiries to my phone via text message. The only message I got back from care was incomplete and when I went to email back the customer service person it bounced back although it said to respond that way. I tried to call but there is no way to find someone to talk to. They don't care about safety... they just send you to a generic link. The meantime creeps have my number and when I tried to take my number off my profile it wouldn't let me... since I couldn't ask anyone I quit the site. It's not worth the aggravation.

Date of experience: January 12, 2016
Michigan
1 review
17 helpful votes
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They are crooks
January 12, 2016

They are not upfront with their renewing policy and will not allow you to speak with a manager. They make money in a dishonest way at their customers expense

Date of experience: January 12, 2016
Illinois
1 review
16 helpful votes
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SIgned up for a 30 day trial membership. They switched me to a stndard membership without my knowledge. They say they are clear on sign-up conditions. They are not and they keep on billing.
It is even more difficult to cancel them. They are very clever on language that is ambiguous on their website.
You have to be very diligent in canceling; they will try to push you to accepting a lesser membership and not cancel your card.

Date of experience: January 11, 2016
Pennsylvania
1 review
17 helpful votes
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BEWARE!
January 10, 2016

I have been the target of several scams through this company. If it seems too good to be true... it probably is!

Date of experience: January 10, 2016
New York
1 review
21 helpful votes
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Fraud
January 7, 2016

This company is a fraud. The kept charging my credit card even though I never authorized it. I want to file criminal complaint against them. Anyone wants to join? Leo

Date of experience: January 7, 2016
Texas
1 review
14 helpful votes
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I am experiencedin childcare and child development, and this is not a good website. First off, it's a scam. Read any other review on here, and my experience was the same (my "free" trial period was not free). Second, nannies have no protection. Nannies cannot review families. Many other services such as Über, and vacation rental websites allow both the customer to review the service or company, and the service/company to review the customer. I understand safety for the children is the most important thing but high school and college girls use this site. It is important for them to be just as safe as the little ones. Which brings me to my next point, no background checks are available for nannies and babysitters to review. I do not recommend care.com to anyone. I had to terminate my account because of harassment of a family I briefly worked for (the father in particular). If care.com cared about safely, they would not be taking our money and they would provide different ways for caregivers to feel safe using their site.

Date of experience: January 6, 2016
Maryland
1 review
33 helpful votes
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Alternative Service
January 5, 2016

I was just about to sign up for premium service on Care.com, when I thought I should check reviews first. Wow! Overwhelming evidence that Care.com is not a good investment based on the number of disgruntled previous customers. I have an agency, and I need to hire caregivers throughout the year. Any suggestions on an alternative to Care.com?

Date of experience: January 5, 2016
Florida
3 reviews
15 helpful votes
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It's a SCAM!
January 5, 2016

We made the mistake of looking for a house cleaner on CCI Care.com. They charged us $78 and $78 each quarter thereafter. We complained to VISA in December. Then we called care.com on January 2nd. They said they would charge us again in March because that was the end of the billing cycle! They said they also would defend the charges they made to VISA.

This is not a legitimate company it's a SCAM.

Date of experience: January 5, 2016
California
1 review
16 helpful votes
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I applied for a 1 month trail premium and last night i wake up and its been automatically taken out of my account. No warning, no notification, no nothing. My account is now overdrawn. I call there number but it is ALL automated no real person to get a hold of. Ive been scammed before by care.com. I do not use it any more and now they charged me again for another month subscription. I hate this website!

Date of experience: December 29, 2015
MemberCare -. Care.com Rep
over a year old

All of our subscriptions do automatically renew until cancelled. I apologize if you were unaware of this policy. You can call us at (877) 227-3115 between the hours of 10am-6pm EST Monday through Friday to speak with a representative.

Canada
1 review
28 helpful votes
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My wife signed up (free), posted an ad, then we quickly had 29 replies. Too good to be true? So I signed in and I'm an experienced tech guy. First sign of scam is that some of the profile pictures were very pretty girls, but others weren't. You can do reverse image searches (right click on an image using Chrome and "search google for image" and there are two tells -- pictures from other sites with different names, and profiles that use the same picture and exist multiple times. Needless to say, always search a site for scams before you proceed. This site is rife with them.

Date of experience: December 29, 2015
New York
1 review
9 helpful votes
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Be careful!
December 26, 2015

Many text messages that were scams - when I cancelled my subscription, all of a sudden, there were no new posts and no interest in my application. Beware of test messages and how much you are paying for this!

Date of experience: December 26, 2015
New Jersey
1 review
6 helpful votes
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Great and Safe
December 24, 2015

Care.com is a great way for babysitters and nannies to find families that will cater their schedules and visa versa. They have a system where you can contact families and individuals through their website, which protects against any possible scamming. They have settings to stop the automatic renewal of your premium account. I have found several jobs and the customer service is friendly. As long as you refrain from providing any personal information such as your phone number and email address, Care.com is a perfectly safe site that I find is very helpful. I highly recommend it.

Date of experience: December 24, 2015
MemberCare -. Care.com Rep
over a year old

We are so happy that you found the site helpful and a great resource! And we truly appreciate your recommendation! We wish you nothing but the best!

Pennsylvania
1 review
11 helpful votes
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Buyer beware
December 23, 2015

Beware... Care.com uses deceptive business practices. They have a automatic subscription process which automatically charges your credit card every period (3 months, in my case). Care.com does not provide any notification that your subscription is about to be renewed or that they have renewed it and have charged your credit card. I had not used the service for a year -- out of site, out of mind -- and racked up over $300 in charges. They would not refund my money, citing their terms of use and apologizing if I did not understand their automatic renewal policy. Not very caring, IMO. Stay away!

Date of experience: December 23, 2015
GB
1 review
16 helpful votes
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They lead you in do you think your posting a job and then they want money. DO NOT PAY.
Now I can't stop them sending emails time trying to get my bank details. I'm reporting this company to google

Date of experience: December 21, 2015
MemberCare -. Care.com Rep
over a year old

We allow our members to post a job with a free Basic Membership. This way they can see if there are qualified caregivers in their area before making a financial commitment. However, in order to contact any caregivers on the site, members do need to upgrade to a Premium Membership. I apologize for any inconvenience this may cause you. In regards to the emails you are receiving, you can opt out through your account, or you can call us at (877) 227-3115 between the hours of 10am-6pm EST Monday through Friday, so we may assist you.

Virginia
1 review
20 helpful votes
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A friend uses this site to get nanny jobs and gas been successful. However, I signed up to get pet sitting jobs and only received 2 legit responses (neither panned out) but numerous text and email scam responses seeking my personal info. As I researched them I found that MANY people have received the same phishing attempts. What a waste of time. Fortunately I did not pay for a subscription.

Date of experience: December 21, 2015