Care.comReviews 12,031

Be careful when you choose the one month subscription. This greedy company will charge you the high rate for the rest of your life unless you catch them and call them immediately to stop their charge. Even though I already cancelled the membership after one month, they still billed me for a few months. I finally caught them and they tried to defend its my responsibility to contact them to stop charging me monthly fees though I already cancelled the service and never used the website for many months. Watching me not using your service, charging me fees behind my back, laughing that I didnt catch you sooner, and celebrating that your trick worked, CAN you be more shameless than that? They purposefully deceive you as if the one month subscription is only for one month! I dont think an unethical company like this would be able to get you anywhere in finding help to care for your loved ones. Totally a fraud. You might end up better asking around in your town and city, than joining this fraudulent website. My experience with Care.com in one sentence: $120 charged without my knowledge and the initial $39 I paid didnt get me any caregiver.

The list of deficiencies is so long! I have been sending screenshots of website errors all day to their tech department. It is the site from hell. Complete waste of money and time. And, they are almost completely unavailable for any feedback. They used to be a decent site years ago, but in the last two years they are truly terrible! People who didn't apply for the my job have called me, and the website posted that I hired someone who didn't even apply!

I used this site once in June 2016, found it hard and unable to connect with others. I guess I signed up for the premium account some how for a year, yes a year and they would not refund my money. Then in June 2017 I get another charge on my credit care for another year ($149) I called, complained, closed my account and they would not refund my money again... NOW today June 10,2018 they have charged my credit card again. I am furious, no emails to warn me that another charge will be incurring! I used the site for one month in June 2016, and now they have got $450.00 dollars of my money. Stay away from this site, bad business practice and are robbing families blind!

I searched and found a dog walker thru Care.com, hired the walker for a very specific time period. Care.com continued to charge my card after and claimed I had set up recurring payments. Of course I had set up regular periods for the time period in queation but not after. It seems Care.com took it upon themselves to change it to "unlimited recurring." When I contacted customer service, I was told they could not refund 2 days of billed but not received, or requested, services because the payments had already been processed and transferred to walker's account and that I would have to take reimbursement (of course minus Care.com's 5% service fee) up with the walker who did nothing wrong. At that time I had received credit card alerts about those to charges but they were still pending for the 1st and did not actually show up at all yet for the 2nd so I call bull$#*! on that claim. Also, it took days for the walker to get paid initially depite my card being charged immediately so they're by no means quick to process payments. In any case, they charge a 5% fee but don't want to work for it and seem to "adjust" orders so that they can "scam" some money. DON'T use Care.com!

First they try to get me to upgrade by telling me that the potential employer can respond to me only if I pay for an upgrade. I ignore this and plan to close my account but put it off for a few days, meanwhile I'm getting multiple promotion emails from them offering me great deals on a membership upgrade ECT. I ignore all requests and a couple of more days goes by. I then today get an email from care.com informing me that my account is been closed because my background check showed information that was against their policy. When somebody request permission to do a background check, that means they are checking your background for criminal activity. But it turns out that with care.com when they say background check with their really doing is doing a credit check on you. I didn't know this until I read links and the find print directly related to the decline email I got from them. I knew there was nothing in my background that When somebody request permission to do a background check, that means they are checking your background for criminal activity. But it turns out that with care.com when they say background check with their really doing is doing a credit check on you. I didn't know this until I read links and the find print directly related to the decline email I got from them. I knew there was nothing in my background that would disqualify me because currently work home health care with two different companies in both had to do background checks on me both in the last year. I have no criminal history and I instantly thought maybe somebody had gotten ahold of my identity and was using it when they were arrested for something. But no it turned out that there doing credit check and I would have never submitted my permission to do so because I had identity theft nearly 3 years ago that I'm still trying to fix. So thanks for nothing care.com but I'm going to run my big mouth all over the internet and I'm going to keep running it until you change your crooked policies

I've been on this site for a year and never received any responses to all of the numerous applications I submitted for various jobs. Eventually, the light bulb went off. If I don't continually purchase all their extras, then they never really submit your applications. I realized this after seeing in tiny print at the bottom of one of my messages to "upgrade to allow so-and-so to respond to this message". What? This was NEVER made clear. Apparently, if you don't purchase all their extras... you're invisible.

I was caught by Care.com twice, stupid me. First I joined and I used promo code, after i completed the payment i released they charged me full amount. A month later I posted another job and got few applicants, but couldn't reply to them because care.com asked me upgrade, which I did. The minute they received the money the blocked my account. It is really creepy practice from the website to take the money and close your account the same day. Stay clear of this website

My name is Debra, I'm in Cincinnati Ohio, for the passed 8 months almost, I've been trying to find a job on house & pet setting. I keep looking even for one out of town. But all the sudden about 3months ago or so. They blocked me. When I would send out to answer one they blocked it. (Said I needed to upgrade.) please tell me? How can a person upgrade if they can't get a job?

So I called and complained, it didn't help me any. It went over their head. I could have found a few jobs if they would have put it though. A person shouldn't have to grade till they have found they first job on that site to prove it works. Because it sure didn't work for me. Sorry to those not they whom may have tried to use my site.

Ms. Debra Bennett

I know it isnt me, because I am completely qualified to be a nanny. I am working on a masters degree to teach, have a background in tutoring and daycare, and am very flexible at work. I have sent applications to almost every job in my area, yet two have been read. I think that care.com does not let the other person see it unless they pay. I wouldnt have used this site had I know. Its conpletely ridiculous. As if I had that much money to waste!

I created an account and posted a request for services (had paid nothing). A week later I logged in and responded to 6 applicants. At that time I paid for the one month 'membership'. An hour later I tried to log in to check messages; the site said I wasn't registered. There is NO phone # on the site, so I sent the payment confirmation to *******@care.com and received a response that per their terms & conditions they can without notice and without reason close an account, and stated "unfortunately, you are not eligible to use the service. This decision is final and irreversible. No exceptions will be made to these terms."