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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Too many cross and upsells in the profile creation process. Would rather have that be a progressive experience based on my activity.
A little frustrated that the site doesn't let me update my profile to reflect my current address after moving. There is no clear indication as to why and I am afraid this could impact my family's ability to find care in the local area.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014185 with your message.
This is my first time trying to use this website to find a tutor. Charging me $38 dollars before I find one is something I do not agree with. Not even sure if I will find a tutor on. This website
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
A little taken aback by the cost of this service only identified at the end of the process. Please identify costs up front.
We appreciate your review. We'll be sure to share your feedback with our management team.
We see by the grace of God I don't know yet. But I hopefully will get good
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014171 with your message.
The price to message a Nanny is ridiculous. Also, the additional advertisement after purchasing is misleading.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Slow website, not all of the prompt boxes work and had to be refreshed multiple times.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014170 when you message.
Trying to get logged in. I go to forgot password and can not get the link to work
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014166 with your message.
Cant seem to download the app. Gives me the app for finding a job rather than finding a caregiver.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014162 when you message.
I have been a member for minutes and the billing already is not clear, I wanted three months and then before I know it I show something about "check plan" and it came out to 147 for three months. Already unhappy, chatting in to have it fixed.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014156 with your message.
Feature to initially message caregivers not working due to technical difficulties. That's not great
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014149 when you message.
I am disappointed that I must pay in order to even read about the applicants. How do I know if I am interested in hiring anyone?
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I forgot my password but cannot establish a new password. Why do I have to keep getting a one time link to access your site rather than a permanent new password.
Had I known this I would never have paid to join your site
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014130 when you message.
Too early to truly gauge. So far... a bit cumbersome.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014129 when you message.
I feel it is fraudulent practice to sign someone up and then you cannot see responses to your post unless you upgrade to premium.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
There are not many features for filtering and connecting with right candidates
We appreciate your review. We'll be sure to share your feedback with our management team.
I had a perfect match and you required I pay, after I paid, that sitter was gone. Feels less than forthright
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014111 when you message.
No help on website issues, editing profile, no explanation of pricing difference when booking ie $10-18/hr but final booking lists $29/hr
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014104 when you message.
Please be more direct about whether the site is free or not. Presenting the service as if it is free to use made me assume that Care.com is paid by commission; then, being required to pay $40 to actually do anything made me frustrated. I would have avoided the site altogether if I had any other viable options. By contrast, if I had known the cost was $40 up front, I would not have felt deceived.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Doesn't like the way I type, keeps jumping to a drop down that i don't need.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014101 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review. We'll be sure to share your feedback with our management team.