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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I'm getting confused because it don't tell me how much it's going to cost for the service and how I can talk to the dog walker and see when you're going to start and what time it will happen
Every time I click on something you are asking for money. The fees should have been shared at the very beginning!
Hi Terri, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014312 with your message.
I don't want to resign up when I go to your app. Please make this easier. I've already paid for my subscription.
Unhelpful customer service made everything worse :(
Hi Mathew, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014296 with your message.
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Thank you for your membership. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014295 when you message.
Wish I knew about the 6 hour notice prior to paying $30.
Hi Brian, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014285 when you message.
Subscriptions are way too expensive. It's absolutely ridiculous that you have to pay that much money just to reply to messages.
Hi Ashley, We appreciate your review. We'll be sure to share your feedback with our management team.
Only can reach out to 5 nanny's in 24 hour period.
I'm in need of care ASAP. How can I find care if I can't contact prospective nanny's
Hi Jae, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014271 with your message.
I signed up for a month, and didn't realize there was an automatic renewal. I used the site to find help for a family member that just had surgery. I used the site for three or four days but didn't find a viable person so I helped the family member (as much as possible). Later I realized that the site was still charging me. I tried a whole day to get a refund as they could clearly see from the site I never used it. They said no, no and no. These are horrible business practices and I will report this "automatic renewal" to the better business bureau. I will never use this site. Not only this - there is no phone number to call. You have to chat via IM. For a website that claims to help and have compassion they don't! Sticking people like this-people use the site because they are desperate and they take no problem taking advantage! Shameful.
Hi, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-014268 when you message.
Difficult to navigate the site, lots of dead ends and requests for more money.
Hi Karol, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014257 with your message.
I was not advised thaat there was a cost involved in using the site prior to using it therefore I am not really happy that it is necessary that I must outlay capital to talk to possible persons just to see if there is anyone who MIGHT fit my needs.
Hi Jean, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014256 when you message.
No ability to speak to someone about the care for my Mom. There will not be a lot of Caregivers in her area and she is very particular.
Hi Les, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014255 with your message.
Two things:
1. My photo was rejected even though it follows the guidelines and there is no way for me to contact someone for clarification or to appeal the decision.
2. When trying to apply for a nanny share. A page asked to verify my information, first name, last name, birthday, phone number, address, and zip code. I filled all this information out accurately and received the bug: "Please fill valid state, country, zip code" Again with no clarification, no highlighting of which box was incorrectly filled, nothing. So now I can't even access the SERVICE I HAVE ALREADY PAID YOU FOR
Hi Maya, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014254 when you message.
Website appears to attempting to apply unwanted charges. I do not appreciate this!
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Should have an option to filter only 'Available to book'.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I seem to be missing the option to update my address.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014245 with your message.
I feel like the premium is overpriced. I haven't gotten any responses yet to my ad so I can't speak to that.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014234 when you message.
This was simple and had several options. I appreciate that I can tailor it to my needs.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Need the service, but not happy about the unprofessional-looking website and hidden fee structure.
We appreciate your review. We'll be sure to share your feedback with our management team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Virgil, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014314 with your message.