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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I thought that part of my paying would be that you background check your people.
After paying and getting into the site there is a barrage of "add ons", it's like renting a car. Not the human experience one would hope for when trying to find child care.
Website is very forceful about having you go premium. I went premium because I thought I needed to in order to contact a nanny but realized I didn't have to.
We appreciate your review. We'll be sure to share your feedback with our management team.
You charged my credit card for something I didn't request
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014083 with your message.
Hard to believe your charging so much to people that need help
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Cannot get to the selection of services I requested
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014077 with your message.
I need to pay before I actually enjoy any benefits of the site. I'm not sure if I'm actually getting my money's worth, at all.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014072 with your message.
Very combersome and difficult to navigate. Constantly reentering information and hard to message others.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014071 when you message.
I do not appreciate having to subscribe to your programs and it being non-refundable BEFORE one hires someone. I think that is ridiculous!
We appreciate your review. We'll be sure to share your feedback with our management team.
It is one big money grab. After paying 40 bucks for monthly service, Im now stuck on a page that wants me to agree to paying $20 monthly or $79 per check. I don't want to do either. Id like to speak to someone that can help me!
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014065 with your message.
Won't let me update profile - answering questions to verify information correctly, shows unexpected error.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014063 when you message.
This company has taken £29.99 from my debit card monthly without permission from me. I chose a 1 month subscription and this is written on their email to me. This is April and I was only looking for someone to feed my llamas over the Christmas period. They have neither notified me nor sent receipts when they have continued to take payments. Reviews on other sites are saying the same thing. I need to stop my bank card and get another as I can't find a way to contact the company to stop it stealing the money. They didn't give me an order ID
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014059 when you message.
The list of givers doesn't seem to match my needed availability. And I don't know how to filter different.
Also, I have 4 kids, and most only will care for 2.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014060 when you message.
Love it easy to navigate and lots of helpful ways to find what you need
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
I'm committing a lot of money upfront which is scary.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Not sure yet, will update rating if I'm able to get messages effectively, and find someone to handle the job. Website is a bit junky and focused more on upgrades and fees than matching caregivers with jobs so far. The reviews on using the App are horrible, so I'll stick with very expensive subscription for now, and if I don't get results, ill cancel before next automatic renewal. (Auto renewals are just bad business. You should have better policies when dealing with your customers money, especially in the business of care)
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014047 when you message.
Let me get into it so I can give an honest rating.
We'd be happy to assist you if you need help. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014046 with your message.
Please cancel my subscription today. I understand that I will pay a one-time charge of 38.99 for the first month. Cancel now for any future months. I subscribed by mistake. I am caught in a loop on the computer and cannot get to the cancellation.
Not sure we will find what we need. First time using. Additional fees already added in.,
Hi Cristina, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014041when you message.
Paid for service but now finding caregiver, keeps going in circles. Plus the immediate add on charge for background check which supposedly you already do. So do you do a background check or not? If you do, why should someone needing care need to do more?
Hi Cindy, Thank you for your membership and your feedback. I am sorry you felt that the background check fees were not clear. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-014033 when you message.
Too many adding of fees. Too many steps to just get someone to help. Streamline both. Very annoyed with the extras steps.
Hi Christopher, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014016 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review. We'll be sure to share your feedback with our management team.