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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The sort and filter options for sifting through childcare providers are pretty limited
It would not take 2 cards. The computer stated date of expiration was wrong.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I do not like how scrolling down on the profile creates a large heading that takes up half the page. I also do not like the upselline.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
This is a useless website unless you pay. You should have more transparent advertising stating that there is no point in having a "free" membership
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Just joined. Can't send emails to potential babysitters. Tried to start a chat to get help. After 7 minutes, i'm still being 'transferred' on chat. Not sure what i'm paying for nor if this will be a wasted time-sink.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Very difficult to enter cc info. Had to do it 3 times before it would process.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I'm trying to change my profile. The categories don't exactly fit my needs,
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Too many add-ons. Initially asked for full-time live-in and got two part-time and only one full-time!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far so good, I just set up my account late last night
Too difficult to use the site. Keeps going on circles and too many extra subscriptions. It should not be this hard to use
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
A lot in the area but hard finding one closer to me.
Nice user interface but too many pop up windows that disrupt the flow I want.
I signed up for care.com to find a nanny and thought I was making a one time payment for one month use and was unsuccessful in finding a nanny through them and found one on my own so never returned to the account. A few months later, I logged in to help my sister find a caregiver and to my surprise I had been getting charged for 6 months because they automatically were deducting money from my account. They cheat you into thinking you are making a one time payment but that option does not exist. The customer service is abysmal, there is not phone number and the only way to contact anyone is through chat or email. I had to contact billing and demand a supervisor call me back but no one did, I got an email from brenda who sent a generic email saying they will not refund me. I informed them I wanted to write a formal complaint and no one helped me with that either. They use very deceptive practices, do not use this service, they will some how cheat you out of your money in your most vulnerable time.
The job I am posting does not fit neatly into one of your categories. I am apprehensive feeling like I accurately describe the job, but since it's a little bit of housework, a little caregiving yet no elderly people are involved, and a little bit of nannying, it might not be seen since candidates are looking for one category or the other.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I did not want to add on package for background check.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
When attempting to access the site on Chrome, it would read an error message. Then I was able to access via explorer, but it kicked me off. Not a fun experience.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It would be nice for info on how to contact them and on how they contact me.
Stop trying to upsell me and redirecting me from actually using your site. It is a pop up nightmare navigating this site on mobile.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Can't message anyone without paying. I have no pay with no guarantee the sitters will be available or take the job.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
Getting error messages. I cannot post a job or send a message
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/