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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Very helpful as I have been going through everything.
Kinda tough to find caregivers but a good source still
I am new to the system and so far everything has been fine.
I wish that the pay scale was more obvious from the start. It is structured like a tease for starting, but to really use the site, you need to pay. Unfortunate.
The site is also due for a major overhaul as general navigation is painful and disjointed. Getting to your account page seems like you're navigating to a totally different site by the UI changes. It's also hard to discern whether your account is basic or premier. Going to to the help site or payment site takes you away from Care with no back navigation.
It's been very glitchy and unreliable, I had to run my purchase 3 times. I also wish the filters were a bit more specific, but we like the option to message nannies securely.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Account set up was terrible, posted a job I didn't know that was what I was doing. THEN, too not even allow users to see or communicate with 1 or 2 applications without a charge is a waste of time. I decide even though I'm not happy with the product so far I will see if the experience is better once I have paid for subscription. Then after 4 tries on one card I switch to another. That one goes through ohhh wait it takes me to another page asking me to add in another $60…. I decline and then get a message that the request didn't go through. And to contact care.com…. I hope the ppl you let on your site/app are better then your service.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Limited amount of messaging. Does not remember filters. Randomly logs out
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Okay. Would like to use the service before I add to my rating.
If you need any additional help, it can be found at https://help.care.com/
The price for finding limited candidates seems rather high.
I do not live in Florida anymore I can't figure out how to change that in my profile
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Misleading advertising. Was under impression that if I joined and selected a potential care giver that I would be able to see their background check. Have to upgrade again for background checks. Will not even consider a care giver with out it. Very disappointed!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Background check, which is included in my subscription, doesn't appear to work. Click next after inputing my info... nothing happens.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Just barely started to use this site. Will have a better review after further use.
My card isn't going thru, so many selling points, make it difficult to get to applicant
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Half the caregiver applicants that respond to your ad don't read it completely and are not qualified. The other half don't respond to your reply to hire them and those who do, cancel at the last minute with an 'emergency', or don't show up.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Many app errors related to authentication. Lots of unexpected errors when saving form data, requiring us to re-enter data repeatedly (very annoying). Clicking upgrade caused a repeated JS error on Chrome which you should look into cause that probably hurts conversions (e.g. I had to switch to Firefox to actually pay, but I was close giving up).
FYI: I'm a software engineer
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Repeatedly had technical difficulties and ended up having to open a new account. Paid for three months of service but haven't even been able to use the app for half that time. They took down my job posting at some point, not sure why but I didn't even notice until a month later because I never received a notification. I tried to repost the same job, it made me create an entirely new one, then wouldn't let me post it. Kept giving me an error message but I wasn't doing ANY of the things it said to not do. Half the time the site won't even pull up. Attempted for about a week on several devices, my friends even tried for me, but nothing. Eventually it let me at a job but now it won't let me edit it. I received a couple responses to the first ad. Only one really weird applicant this time around. Oh, I also contacted customer support twice and they have yet to respond, and that was weeks ago. This site is a joke. Completely unprofessional and useless.
They took down my job posting after about a month.
The site is fairly simple and I like the quick response and overview of possible caregivers.
Using it is fine once you are logged in. But we've had horrendous problems with Redirect errors when trying to create 2 other new accounts. My sister to this day cannot log in nor reset her password because of the constant browser errors of "Too many redirects" I've tried it myself and had the same problem. We tried 4 different browsers, cleared cookies, cache, used incognito mode, always the same thing, tried on 4 different machines as well. Quite something, really.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I tried to purchase a premium membership and kept getting an error.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/