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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The caregivers information is not detailed as preferred
Half the time it crashes/I can't edit what I want. Definitely not worth 40 dollars a month for this.
Horribly slow, gates show nothing useful in front of them, how should I know if I should pay to continue? I don't feel like the website is safe, so I wish they'd offer paypal
I have contacted the member and didn't receive a response.
Additional help can be found at https://help.care.com/
Ok; some things difficult to maneuver on the site. I need to set up a password but cannot find where. Will continue to search before logging out.
Extreme issues upgrading to premium--had to try multiple browsers, multiple devices. It still froze but finally processed my payment. Found out from my bank rather than Care.com that my account updated.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I reached out to chat with a team member (who are you getting really) because I noticed one day the layout changed on my page. Her answer was that the layout changed for only some job seekers. But be reassured that you applications are being delivered. Little shady to me. I continued to reach out via chat to other team members and they told me that the problem was something on my end. One particular team member after giving him my info and he went on my page, I noticed he changed a few things on my page. They cannot do that! I could go on and on about the help I DID NOT RECEIVE!
And then after sending over information via email to a different Care.com team member, they came to a determination themselves that my issue was resolved... NO IT WAS NOT
You cannot get in touch with someone on the phone, and you do not know who you are actually chatting with and what they do with your information! I do know they (the team members mess around with you information). People rely on this Care.com website to find jobs. Not so much anymore
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Sitters that pop up first are unavailable. Backwards.
I would like a full refund. The people I contact message me telling me they never signed up with your website and do not perform cleaning services as advertised on your website
I was in need of child care after giving birth 4 months ago. I paid to post an ad. (more than $150). They lied by not telling me that I need to pay additional to see responses to my ad. The few people they have on there to contact never replied back. I am not sure the pictures they have on the website of available nannies are real. The website never stated that I would need to pay more to see responses to my ad. They charge my credit card more than $150 and asking me to pay more to see responses to my ad. A scam website and buyer beware. I am disputing the charge with my credit card company. You will waste your time and money on their website.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
THEY stole over $1100 from our autistic son's account. We signed up for a one time fee 'Basic Plan', but according to customer service, THEY bumped us to the 'Premium Plan for $62.91 recurring monthly subscription because THEY know we are way too busy to do it ourselves. We were not given any statement, email or any other notification that they were doing this or even could do this. DO NOT USE THIS COMPANY that operates with completely DECEPTIVE BUSINESS PRACTICES. YOU HAVE BEEN WARNED.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The website just charged me double what it originally quoted me and I still am unable to figure out how to apply for jobs after an hour of searching. Very unfriendly platform with limited access to help
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It is impossible to figure out how to book a caretaker. There should be easy step somewhere to show you
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Very wonderful service that is making the process of finding help for our mom much less stressful!
I'm getting repeated errors all over the place. Specifically when I'm trying to upgrade to premium - I had to login on my mobile device for it to work at all.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I paid over $80.00 and when I went to see applicants for elderly care, their info was blocked. I looked in my email to see if they could email me but they could not. I tried to contact care but wasn't able to speak with anyone. When i tried to chat with them, there was a fee to do that. For me to leave my contact information there was another fee, for me to received the applicants info there was another fee. I was fee ed out :(
We finally believe we have hope in finding quality in home care for our eldery mother. Fingers crossed!
I found it to be simple so far. The only part I thought could use additional choices is the person you are seeking care for. I have two parents I am currently caring for. There was no option for choosing 2 people.
Not excited about having to pay for messages. But understand.
Do I ever feel bullied. Consequently, I have procrastinated about doing this. Is the experience with CARE intuitive or straight forward? HELL NO! I feel victimized by trying to get information!
I almost hired someone whose profile stated she was a registered nurse and certified nurse assistant. I looked for licensing and certification and she was not listed in any medical licensing database for the State. This is a crime in the state of NY. I requested a refund because they are allowing criminal activity on their website. They told me no refunds. DO NOT HIRE ANY CARE FOR YOUR LOVED ONE FROM THEM.
Answer: Hello, I filed a complaint with the Better Business Bureau and they are currently investigating Care.com. This is important enough to me that they have scammed me out of 6 months of payments and I had to close my credit card for Fraud. If you have had a bad experience with Care.com, I would encourage you to file a complaint with BBB. If enough people complain, then they will take more serious action. Here is the website. It is a short process to submit a complaint. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
Answer: Steer clear from Care.com or what we prefer to call Care-aless. Com! They are only about profit for them. The site is for trollers that prey on innocent families. You'd be better off putting an ad in your local newspaper. Most local newspapers also have online readership too!
Answer: I am determined to shut this site down. I am contacting news programs, The Today Show, Good Morning America and any and all others. Shut them down!
Answer: This is so sad! I have been on both sides as I have an assisted living home in Pensacola Florida. I used care.com to staff my home; awful. Then when I had myself on as a provider they suspended me for a 14 year old non viloent misdemeanor, and they did not even have my permission to check past 7. They want you to get crappy providers, the good ones are kicked off because once ya get a good one, you no longer need them. Cash cow corrupt company who makes rules up as they go along, I heard 20/20 is doing a special. I plan to contact them, as I am verifiably the best care coordinator hands down, extremely good with direct care. You will only ever be returned 1 month contact the Federal Trade Commission file a complaint that's what I did, the more problems the better the case against care, com
Answer: I would be cautious. I hope she is not moving for the job, as that is NOT a good idea. I get text messages daily from people asking me to email them (often for a friend), or someone coming from out of town or whatever. I delete these right away. First of all, they should go through the regular website and email you. No one would hire anyone without first meeting them, checking references, etc. I am sitting at the home of someone I took with through the Care site. I first communicated via email, then set up a face to face and met the kids. If it seems too good to be true, it is. USE COMMON SENSE! Seriously, if you don't have common sense you really shouldn't be taking care of kids, pets or anyone else!
Answer: Your guess is as good as mine. Maybe they have a big money backer and can screw people of their money and lack of customer service? They should be called, I don't care.com
Answer: If I were you I'd choose another site. Care.com is terrible.
Answer: Some of the clients are looking for cheap labor through the internet for housekeeping. I usually tell the person to call me back for interview finish. Then I would tell them that I am self-employed and they would need to file a 1099 for taxes to IRS.
Answer: Care.com is set up for parents that pay for the service... Parents can enroll for free and place and add. However, If they do not forward their credit card any messages from caregivers will have a blocked phone number. The babysitter cam also enroll for free and make a profile for her services. However if she does nor forward her credit card she can only apply to 8 jobs every 28 days and only the ads from parents that have paid for an account will be able to contact her. DO NOT respond to anyone contacting you on your phone that did not contact through Care.com first... This is always a scam... The message will look like this: I am moving to your area soon and need car for my son/daughter. Kindly respond to my email.(They are looking to scam you for money.)
Answer: Sitter city.com could help you. I have honestly had nothing but problems with care.com. They make up rules as they decide not how things are written and do not follow their own privacy policy. They feed on single moms and dads. As well as children providing for aging parents You can place an add on Craigslist as well, for free and your prospective employee provides their own background check as it can be a most recent one and obtained by themselves at 5 to 10 dollars
I have reached out to the reviewer and didn't receive a response.
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