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Care.comReviews 12,031

2.6

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From the business

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.


care.com
Founded in 2006
Dallas, TX
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Care.com Reviews Summary

The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
379
shipping
127
returns
186
quality
687
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

District of Columbia
2 reviews
0 helpful votes
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The caregivers information is not detailed as preferred

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
Michigan
1 review
0 helpful votes
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Half the time it crashes/I can't edit what I want. Definitely not worth 40 dollars a month for this.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
Michelle O. — Care.com Rep
over a year old

I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.

Minnesota
1 review
0 helpful votes
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Horribly slow, gates show nothing useful in front of them, how should I know if I should pay to continue? I don't feel like the website is safe, so I wish they'd offer paypal

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
Michelle O. — Care.com Rep
over a year old

I have contacted the member and didn't receive a response.
Additional help can be found at https://help.care.com/

Kentucky
0 reviews
0 helpful votes
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Ok; some things difficult to maneuver on the site. I need to set up a password but cannot find where. Will continue to search before logging out.

Date of experience: January 11, 2022
Virginia
1 review
0 helpful votes
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Extreme issues upgrading to premium--had to try multiple browsers, multiple devices. It still froze but finally processed my payment. Found out from my bank rather than Care.com that my account updated.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
Abby D. — Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

New Hampshire
1 review
0 helpful votes
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I reached out to chat with a team member (who are you getting really) because I noticed one day the layout changed on my page. Her answer was that the layout changed for only some job seekers. But be reassured that you applications are being delivered. Little shady to me. I continued to reach out via chat to other team members and they told me that the problem was something on my end. One particular team member after giving him my info and he went on my page, I noticed he changed a few things on my page. They cannot do that! I could go on and on about the help I DID NOT RECEIVE!
And then after sending over information via email to a different Care.com team member, they came to a determination themselves that my issue was resolved... NO IT WAS NOT
You cannot get in touch with someone on the phone, and you do not know who you are actually chatting with and what they do with your information! I do know they (the team members mess around with you information). People rely on this Care.com website to find jobs. Not so much anymore

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
Abby D. — Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

Illinois
1 review
0 helpful votes
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Sitters that pop up first are unavailable. Backwards.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
California
1 review
0 helpful votes
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I would like a full refund
February 10, 2022

I would like a full refund. The people I contact message me telling me they never signed up with your website and do not perform cleaning services as advertised on your website

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2022
California
1 review
0 helpful votes
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I was in need of child care after giving birth 4 months ago. I paid to post an ad. (more than $150). They lied by not telling me that I need to pay additional to see responses to my ad. The few people they have on there to contact never replied back. I am not sure the pictures they have on the website of available nannies are real. The website never stated that I would need to pay more to see responses to my ad. They charge my credit card more than $150 and asking me to pay more to see responses to my ad. A scam website and buyer beware. I am disputing the charge with my credit card company. You will waste your time and money on their website.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Abby D. — Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

New Jersey
1 review
0 helpful votes
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THEY stole over $1100 from our autistic son's account. We signed up for a one time fee 'Basic Plan', but according to customer service, THEY bumped us to the 'Premium Plan for $62.91 recurring monthly subscription because THEY know we are way too busy to do it ourselves. We were not given any statement, email or any other notification that they were doing this or even could do this. DO NOT USE THIS COMPANY that operates with completely DECEPTIVE BUSINESS PRACTICES. YOU HAVE BEEN WARNED.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Abby D. — Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

Texas
1 review
0 helpful votes
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The website just charged me double what it originally quoted me and I still am unable to figure out how to apply for jobs after an hour of searching. Very unfriendly platform with limited access to help

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Abby D. — Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

Arizona
1 review
0 helpful votes
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It is impossible to figure out how to book a caretaker. There should be easy step somewhere to show you

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Abby D. — Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

Michigan
1 review
0 helpful votes
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Very wonderful service that is making the process of finding help for our mom much less stressful!

Date of experience: January 10, 2022
California
1 review
0 helpful votes
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I'm getting repeated errors all over the place. Specifically when I'm trying to upgrade to premium - I had to login on my mobile device for it to work at all.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Abby D. — Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

New York
1 review
0 helpful votes
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Negative
February 9, 2022

I paid over $80.00 and when I went to see applicants for elderly care, their info was blocked. I looked in my email to see if they could email me but they could not. I tried to contact care but wasn't able to speak with anyone. When i tried to chat with them, there was a fee to do that. For me to leave my contact information there was another fee, for me to received the applicants info there was another fee. I was fee ed out :(

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Minnesota
3 reviews
0 helpful votes
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We finally believe we have hope in finding quality in home care for our eldery mother. Fingers crossed!

Date of experience: January 10, 2022
California
2 reviews
0 helpful votes
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I found it to be simple so far
January 10, 2022

I found it to be simple so far. The only part I thought could use additional choices is the person you are seeking care for. I have two parents I am currently caring for. There was no option for choosing 2 people.

Date of experience: January 10, 2022
Texas
1 review
0 helpful votes
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Not excited about having to pay for messages. But understand.

Date of experience: January 10, 2022
Colorado
1 review
0 helpful votes
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Do I ever feel bullied
February 9, 2022

Do I ever feel bullied. Consequently, I have procrastinated about doing this. Is the experience with CARE intuitive or straight forward? HELL NO! I feel victimized by trying to get information!

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Nevada
1 review
0 helpful votes
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I almost hired someone whose profile stated she was a registered nurse and certified nurse assistant. I looked for licensing and certification and she was not listed in any medical licensing database for the State. This is a crime in the state of NY. I requested a refund because they are allowing criminal activity on their website. They told me no refunds. DO NOT HIRE ANY CARE FOR YOUR LOVED ONE FROM THEM.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022