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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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You shouldn't have to pay to just see the messages. To reply, I understand, but to get an idea if this site will even work for you, should not cost $$
So far so good. Lets see if I can find a dependable housekeeper through your website
I searched for a number of caregiver sites in my area. This site seemed promising as it appears to have lot of caregiver. I signed up and paid for 3 mths. I reached out to a number of the caregivers... not one response. All of them were fake ads. I had one responses, but their schedule was completely different from my ad, so it was a fake response. Most of the caregiver are from other states and they just copy those profiles over... they are fake... pls don't get ripped off... I was not able to get my money back... worst experience of my life...
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I have emailed twice for help with a military family discount and never received a reply. Customer service sucks so far.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
I was a mother looking for a nanny. I posted my ad and had to pay $30 to communicate to potential nannies. Care runs its own backgrounds check, EVEN against parents, which i didnt realize. So AFTER they get my money and let me use the site for 3 weeks, i get an email telling me my account has been suspended because of a level one NON VIOLENT misdemeanor on my record thats 4 years old. So i guess i dont deserve childcare lol dont drink and drive kids!
The "upgrade" link failed many many times and I finally had to try it on my phone
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I feel confident I will find a quality caregiver. The sit is easy to navigate.
Pricing is high for membership, looking into other platforms with more affordable pricing and reaching out through friends and family for referrals.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
Your site says ~$25 quaterly; then you billed me ~$75. Your website should directly say $75 if you bill that much. Also, phone numbers of providers would help a lot for those who don't type. Thank you.
I don't have any way to indicate the true nature of what i need.
My experience have not been that good and I upgraded to premium so that I could find a sitter starting 01/24/22 and still nothing. Care.com is my last hope to find a babysitter and I am not getting applications nor any messages saying they're interested in the job.
If you require parents/guardians to pay for an upgrade then they should be able to get a guarantee for a sitter or whatever they are looking for, otherwise care.com should not charge for membership.
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Just starting paying hundreds of dollars and ZERO 0 use yet... maybe next month will be different.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I show a notification for two messages, but see nothing when I actually click on it.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Trying to see if it user friendly. Just working out the kinks.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
It keeps defaulting to a different zip code. Otherwise, it's been a fairly good experience thus far.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
How to interview? What is the difference between certified and licensed?
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Great site that is accessible and easy to use in order to find the right fit for our family.
I didnt realize it cost money to use the website until it was ready to charge me. That would be appreciated information clearly and loudly stated on the homepage.
Membership packages are to high, when people are in a vulnerable position to find child or senior care. I feel taken advantage of.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/