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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I was offered a discount coupon but didn't have a place to insert it before I was charged
So far its pretty user non friendly- links do not work, navigation is complicated, nothing is properly explained- total waste of time i dont have. I urgently need help, paid the exhorbitant rate and cant even get past the listing process! Furious. Waste of money and precious time!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I paid for a premium service that was supposed to provide background checks.
They took my money for this service yet never provided it nor refunded my money when they failed to provide.
You can't get anyone on the phone, they won't answer your email, the chat feature will disconnect you and no one will attempt to reach-out to you to assist with your problem
They take your money and you are on your own.
How is this even legal?
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The sign up process was a little bit too much with all the add ons. To many differents pages, just group them all.
It's not bad, but the user interface is a little confusing.
Trying to figure out how to navigate. I'll know more later.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I wasn't aware that to actually USE the site I would be required to pay for the premium. That's misleading and disappointing.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Surprised you are not charging me extra to review you. Not happy with the add this, add that, for another fee. Ridiculous
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
1) technical issues trying to purchase premium
2) disingenuous & hurtful monetization model
Disingenuous? Because care.com tells new users they can post a job to the site and can get replies to their post without going premium... but you can't see the replies your job post attracts without switching to premium, so that needs to be made clear. Basically, the truth is, everyone is wasting their time using the site if they don't plan to purchase premium! MAKE THAT CLEAR!
Hurtful? You have a responsibility as a big site, with lots of users and babysitters to be effective/efficient/etc. And here's how you waste (probably millions of people's) time: I post a job posting thinking that I can get replies without premium (premium is described as an add on that lets me reach out to sitters, etc. and do other bonus stuff), but in reality, I'd never be able to connect with a sitter/caregiver via this site unless I pay for premium. Sitters are also HURT, they waste their time replying to my job post, but unless I pay for premium, they're wasting their time replying because their reply will never be seen. Why can't care.com use a monetization model like other aggregators/platform sites like airbnb, vrbo, etc. etc. That take a little money off the top of every transaction and stop wasting people's time. Who knows how many countless millions of human-hours care.com has already wasted. Again, shameful.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Not real user friendly. Had to reenter several times. You do not explain things from the get go.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have paid for the premium membership, and so far have not been able to send any messages because of errors on the website. Frustrating...
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I will tell you once I have experienced my first appointment
Don't like the "hidden" ad ons, kinda defects the costs
Very hard to upgrade my account but finally figured it out
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Seems to be well organized, but the subscription upgrade to Premium, and all the add-ons, started to get a little hard-sell.
Paying was a huge ordeal and didn't go through about 20x. Eventually, I gave up. Later I got an email welcoming me to the paid site. Very annoying!
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Reset password link did not open via mobile. Website had an error message after I entered in my payment info for upgrading the account.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I live in Wexford, Pa. *******. But Care.com has my location in Chatauqua NY. I can't see where I can change this mistake.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
While upgrading my account I felt the addon service for background checks was confusing and accidentally chose it because it was almost the exact same price as the quarterly billing I had selected previously. I thought that page was just confirming. Afterward, I did not have a chance to undo the background check before finalizing my purchase. Then, in my account settings (which are difficult to find as a new user) I did not see any options for changing my addon features, so I needed to use your "contact" live chat option to change the settings. It would be better if your website laid things out more clearly and gave more options to users to control their account settings.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.