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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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You ask for payment too early on, before I understand what you offer. You have way too many peripheral ads (daycare, insurance, blah, blah) before the transaction goes true. This reduces confidence that your going to address my precise problem.
Receiving "unexpected error, try again after some time" message when attempting to contact providers and unable to message through site.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Sent several emails to support for help over the course of two weeks with no response. They make you pay and auto renew and make it impossible to cancel. When I finally got someone on chat it took them nearly 30 minutes to cancel and would not refund my money even though they did not provide any support! Never again! A scam!
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Kept failing on chrome when I was trying to upgrade, had to use safari to go to next step
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I put in my requirements for someone to help with my elderly parent. However, now I am getting posts from people who want to be Nanny's. I don't see criteria for a job to care for the elderly.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Concept is good, but for the price per mth I don't like that any features are extra "add-ons"...
Also, some features aren't working for me like adding a profile pic or my son's pic, as well as I can't add my phone # to profile info. It wants to ask me what phone numbers and addresses I am associated with, and NONE of them are familiar yet it doesn't accept that and kicks me out of editing...
Paid for upgrade and can't really do much..
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Your payment page is not working and I'm trying to review active applicants. I emailed customer service 10 hours ago and still no resolution.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I am unable to update my mailing address, or email address.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
Add ons are expensive and it feels as though they should already come with a membership.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
Not a fan of being offered services for a price on every page when I select "next".
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
They won't tell you this, but the "ADD ON" services are NON REFUNDABLE, too! 96.00 WASTED even if you didn't find your nanny on Care.com (which you WON'T, because there barely ARE any caregivers on there). Waste of money. Use a different service. UrbanSitter or another. USELESS!
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
I will start by saying my pet sitter was excellent, but care.com much. I canceled my service as the steps on their website told me to do and 3 months later another charge of $82.68. I emailed the care.com team and it's been more than 48hrs and no response. I tried calling the number I found. That was a joke it just sends you to the the website. The chat with us function is unavailable. I sent a second email, but I'm not hopeful, so I had to dispute with my credit card and if they can't fix I will cancel that credit card. HORRIBLE HORRIBLE HORRIBLE BUSINESS PRACTICES. I WONDER HOW MUCH MONEY DO YOU MAKE OFF OF SERVICES THAT HAVE BEEN CANCELED.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
It's crazy I have to pay to send a message to a potential worker. I could just as well pay for an ad in the paper
The site is very user friendly, easy to use, and has many qualified providers.
Rinky dink site. Hard to enter information in description and credit card screen. Needs huge improvement
Good so far, but I don't like the add-ons when purchasing premium.
Website slow and wouldnt accept my credit card on my phone and messaging applicants keep says try late- not good
I know Care.com needs to make money. However, I was given the impression that a lot of the features I've seen are included in a membership. Then I find out that I have to pay extra for many of these features. That was really disappointing.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
Options to start for type of care was limited, but found another way to pick a more appropriate type of care i needed.
I've tried to post a job a few times now and it won't work
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/